
Grubbs INFINITI
Grapevine, TX
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Grubbs Infiniti is the dealership I go to for my vehicles. They have a courteous, knowledgeable sales team that works hard for the customer. Wale took wonderful care of me and I got the car I wanted vehicles. They have a courteous, knowledgeable sales team that works hard for the customer. Wale took wonderful care of me and I got the car I wanted at the price I wanted! More
15,000 mile service This service team is AWESOME! Always meet customer needs; great follow up, very efficient! Chris Russell is top notch service advisor! Thank you so m This service team is AWESOME! Always meet customer needs; great follow up, very efficient! Chris Russell is top notch service advisor! Thank you so much, Grubbs! More
Quick and Easy Plus Thorough Grubbs is absolutely the very best in service and Bill Godfrey our Service Advisor went above and beyond in keeping me apprised on the status of my ve Grubbs is absolutely the very best in service and Bill Godfrey our Service Advisor went above and beyond in keeping me apprised on the status of my vehicle. He already said they were finishing up but came back a few minutes later showing me a photo of one of the tires with a screw in the sidewalk. A VERY GOOD CATCH. My wife is the primary driver and this could have resulted in an accident or inconvenient situation with a flat tire at the wrong time. The tire was replaced in short order and I was on my way. More
Great The team at Grubbs Infiniti worked on getting me into a dream suv! QX80! My thoughts person is not on this list his name was Guss new sales person, he The team at Grubbs Infiniti worked on getting me into a dream suv! QX80! My thoughts person is not on this list his name was Guss new sales person, he took the time patience and understanding to meet my needs. I would recommend Grubbs and the management!!!! More
First Class Service Dana and the rest of the service team are amazing. Won’t go anywhere else...... period. Great Job! I’ll buy my next vehicle here just because of the Dana and the rest of the service team are amazing. Won’t go anywhere else...... period. Great Job! I’ll buy my next vehicle here just because of the service More
Great Service I always receive outstanding customer service when I take my car in for any type of service. Thank you for always providing exceptional customer serv I always receive outstanding customer service when I take my car in for any type of service. Thank you for always providing exceptional customer service. More
Service experience I bought my Infinty from another local dealer but was really frustrated with the service department that would never respond to my calls. Grubbs servi I bought my Infinty from another local dealer but was really frustrated with the service department that would never respond to my calls. Grubbs service advisors were great! They took care of my mechanical issues in a prompt and professional manner. I will definitely being going back for my repairs in the future. More
I love my car but I love my dealer more , Every time I go to Grubbs Infiniti I have the same experience and surprise Customer Service !!!Ashley Z hands down the best service advisor,Not to , Every time I go to Grubbs Infiniti I have the same experience and surprise Customer Service !!!Ashley Z hands down the best service advisor,Not to mention Raza who makes the car buying experience a pleasure every time I freaking love this dealership! More
Excellent Service Department I can trust that my vehicle is in great hands with Grubbs Infiniti. Service Advisor, Julie Kinney always provides an excellent understanding of the c I can trust that my vehicle is in great hands with Grubbs Infiniti. Service Advisor, Julie Kinney always provides an excellent understanding of the concern and can even better explain the correction. More
Dishonest Dealership - Worst Experience Imaginable ZERO STARS.... The ABSOLUTE WORST experience I’ve ever had at a dealership in my entire life! Don’t expect them to honor a posted internet price. ZERO STARS.... The ABSOLUTE WORST experience I’ve ever had at a dealership in my entire life! Don’t expect them to honor a posted internet price. As others have stated here the deal wasn’t the same as agreed upon. Don’t trust that the agreed deal will be transcribed to the actual paperwork. If you try to explain and ask for the deal that you were promised, don’t expect that to happen!!! If you try to explain or get your point across, the sales manager is VERY DISMISSIVE AND RUDE! After spending 6 hours at the dealership I was treated with no respect by the sales manager, TERRY MCCAIN, who is the most unprofessional person I’ve ever encountered. I should have been told upon arrival that the advertised price would NOT be honored, and I would have immediately left the dealership. This was a very dishonest situation and reflects directly on Grubbs Infiniti and the management of this dealership. More