Grubbs INFINITI

This was the worst car buying experience I’ve ever had. I wish I could give -5 stars. I didn’t leave with the car that I came in for (that was my mistake) but I still left with a vehicle thinking they were I wish I could give -5 stars. I didn’t leave with the car that I came in for (that was my mistake) but I still left with a vehicle thinking they were a company of their word. WRONG! These people only care about getting a sale, customer service is an act with no follow through. First, the vehicle they offered me (to avoid losing a sale) had just arrived to the lot so who knows if they even looked at it. The salesman Jerry quoted me mileage that was about 10k less than what it actually was, there was a spot on the driver side where he carpet was rubbed off that they tried to cover up with a paper floor mat from the service center. The vehicle couldn’t accept a pending software update initially because the battery needed to be replaced and they offered to complete that plus other minor damages, and offered to put me in a loaner. They had my car for A WEEK to replace a battery and put glue on the car. No one was checking on the vehicle or communicating with me on the status or any updates, I had to continuously call and check on my vehicle. Only for me to pick up the vehicle and be told that I had to contact Tesla to see why the software update would not complete. When the Tesla technician arrived to my schedule appointment, he informed me that it’s best to purchase these used vehicles directly from Tesla because dealerships don’t understand the cars they just know they are high-selling tickets. When I told them that Grubbs had my car for a week to replace the battery, he proceeded to show me that it only takes less than 60 secs to replace a battery, IF YOU USE THE CORRECT ONE. The software update was done immediately after the technician put the battery in. Long story short, this was the WORST car buying experience I have ever had. These people did not have to work for this sale as they were handed a check straight out of the gate. I made this purchase in June and after multiple calls and texts and bullsh*t responses, I’m still waiting to be reimbursed for the battery. And the cherry on top, is that I called the DMV to see where my plates were for my vehicle, only for them to inform me that there is nothing in the database for the vehicle to be registered under me. DON’T WASTE YOUR TIME, ENERGY, OR MONEY ON ANYTHING DEALING WITH GRUBBS. More

Great customer service and find ways to get the vehicle you want with a smile you want with a smile More

Service team is excellent. Customer care is is over the top. Excellent to work with Customer care is is over the top. Excellent to work with More

The level of care I received at Grubbs was outstanding. The technicians were able to diagnose the problem, which had been elusive. I am very pleased with the service and Dany Prudencio, in particular. The technicians were able to diagnose the problem, which had been elusive. I am very pleased with the service and Dany Prudencio, in particular. More

The service manager who assisted me did a super job, I let him know I will be using him again. let him know I will be using him again. More

Luke Snowden has been my service advisor for the past 6+ months. I’ve been a customer since 2016, on second vehicle (my choice to upgrade from a 2015 to a 2021), and I continue to have a favorable experienc months. I’ve been a customer since 2016, on second vehicle (my choice to upgrade from a 2015 to a 2021), and I continue to have a favorable experience. I’ve had different advisors and my experiences with each of them have been stellar. Dany Prudencio (3+ years) was my advisor before Luke. They are professional, personable, respectful and honest. Responsive and just Nice gentlemen. More

Our salesman, Jerry Snyder, and everyone at the dealership was friendly and super helpful with making sure we were satisfied. Jerry also made sure we knew everything about the operation of our new dealership was friendly and super helpful with making sure we were satisfied. Jerry also made sure we knew everything about the operation of our new QX60. More

This is my 2nd purchase from Grubbs. Both times has been awesome from start to finish Both times has been awesome from start to finish More

Thank goodness for my extended warranty! My service advisor, Matthew was excellent with his communication lots of delays before the service center could even get started on my car, but at le My service advisor, Matthew was excellent with his communication lots of delays before the service center could even get started on my car, but at least they were able to provide a loaner the entire time More

Great service with a wonderful service advisor whose name is Mitchell Shutter. It is always a pleasure. .. is Mitchell Shutter. It is always a pleasure. .. More