Grubbs INFINITI

Great experience Ralph immediately made me feel right at home and as if I was apart of the Grubbs Infiniti family.He took care of me personally and I truly appreciate Ralph immediately made me feel right at home and as if I was apart of the Grubbs Infiniti family.He took care of me personally and I truly appreciate it More

Overall Experience Great all around experience! I went in and purchased, signed, & drove off all in same day. Seamless process. Acquired a second approval while with fin Great all around experience! I went in and purchased, signed, & drove off all in same day. Seamless process. Acquired a second approval while with finance that lowered my payments! More

Excellent service! Raphael G. Walked me thru the process. He even came n picked me up because I didnt have a ride. If and when u need a car go see Raphael G. . And i Raphael G. Walked me thru the process. He even came n picked me up because I didnt have a ride. If and when u need a car go see Raphael G. . And i also left with a full tank of gas!! More

Great Experience Ralph is very patient and knowledgeable about the product. I drove all the way from Waxahachie and he got me an amazing deal! Thank you. Ralph is very patient and knowledgeable about the product. I drove all the way from Waxahachie and he got me an amazing deal! Thank you. More

Outstanding! I worked with Sayed and was able to get my dream car. Once I stepped into the dealership, I was warmly welcomed and the process went smoothly - in and I worked with Sayed and was able to get my dream car. Once I stepped into the dealership, I was warmly welcomed and the process went smoothly - in and out in hours. I highly recommend this dealership! More

Service center unneeded fixes I had my QX60 in for some extended warranty work which turned out great. However during its visit I received a call from Brad that when the service te I had my QX60 in for some extended warranty work which turned out great. However during its visit I received a call from Brad that when the service tech was looking over the car that it needed a serpentine belt replaced as it was showing signs of dry rot and had cracks. I declined the fix as they wanted $200 bucks to change it. The same tech said the wipers needed replacing due to tears for $65 bucks. Being very mechanically talented I refused the changes on the merit of cost alone. A serpentine belt is $40 bucks at the auto parts and wipers are $25 bucks. So I got home and bought a new serpentine belt and changed it myself. Much to my disappointment the belt had zero cracks in it. I then looked at the wipers which also had zero tears. So it leads me to believe the suggestions were merely a way to make money on a customer. The problem with this customer is I’m talented enough to work on these cars myself. I do not have the name of the tech who made these suggestions but Grubbs should watch this more closely as it did put a bad taste in my mouth to not trust Grubbs on items outside the warranty. As for Brad, his customer service “once I got on the schedule” was impeccable as usual. More

Outstanding service. Worked with Duy, who went well above and beyond the call of duty to help me work a car deal, made sure I was taken care of, promptly replied to mess Worked with Duy, who went well above and beyond the call of duty to help me work a car deal, made sure I was taken care of, promptly replied to messages and made me feel like a number one customer. I have no love for dealerships in general, but I might have to make an exception here. Duy endured my detailed car inspection procedure, while being forthright, congenial, and not the kind of pushy sales pitch I've come to expect. There's no perfect car but Duy helped me walk away with the right car for my family. More

Outstanding service ! The workers are extremely knowledgeable. They have great attention to the fine details of the vehicle as well as it's needs and taking care of the c ! The workers are extremely knowledgeable. They have great attention to the fine details of the vehicle as well as it's needs and taking care of the clients is a top priority to them. They always get me in and out very quickly. Would highly recommend going here for anything you need! More

Amazing Experience On my way to a different dealership I stopped by Grubbs Infiniti in Grapevine just to see what they had with no intention of making a sale. I was met On my way to a different dealership I stopped by Grubbs Infiniti in Grapevine just to see what they had with no intention of making a sale. I was met by Duy Nguyen who showed me the vehicles on the lot that fit what I was looking for. He was never pushy and very understanding throughout the whole process. He found the perfect car for me that fit the price range, miles, color, body style and so much more that I was looking for. He worked with my father and I and answered all of our questions and made us feel so comfortable that we never made it to the other dealership. Later that day I came back with my mother and Duy continued the wonderful customer service and we proceeded to purchase the vehicle. Duy really took his time with us and made us feel more than just another transaction. I will absolutely come back to this location for any future purchases and highly recommend this location and it’s employees. More

Best Car purchase process ever From the moment I arrived at Grubbs INFINITI of Dallas, TX I felt like I’d come to the right place. Jerred Drake and Kareem Kusez clearly had my best From the moment I arrived at Grubbs INFINITI of Dallas, TX I felt like I’d come to the right place. Jerred Drake and Kareem Kusez clearly had my best interest in mind as they listened to me and facilitated my purchase, sending me off back to Vancouver, WA with just the right car. Thank you gentlemen. More