Grubbs INFINITI

Awesome Experience This dealership is a 100/100 in my book! Came in to look at a used car for my growing family, and the experience was WONDERFUL! Adolfo and Joe made th This dealership is a 100/100 in my book! Came in to look at a used car for my growing family, and the experience was WONDERFUL! Adolfo and Joe made the process as easy as possible, while still making sure I knew everything I needed to know before pulling the trigger. Wes, the GM, came to check up on how we were doing and it really meant the world considering he runs the entire operation. I will definitely be coming back, along with the rest of my family. More

Very Genuine and Exceptional Customer Service! I’ve been through the whole car purchasing process a few times and have not come across another guy like Duy Nguyen. He had my best interest in mind t I’ve been through the whole car purchasing process a few times and have not come across another guy like Duy Nguyen. He had my best interest in mind the entire time and made sure I was satisfied with my purchase. I gave him some numbers, and he tried to match those numbers the best he can. He was quick and did not beat around the bushes as most would expect a car salesman to do. He made me feel comfortable and relaxed enough to not hesitate on any issues and concerns I had. He was able to thoroughly answer all of my questions with clarity and also provided some advice based on his own experiences. We were able to find a car within the same visit. Duy personally inspected for any flaws (some that I wasn’t able to catch myself) of the vehicle and made sure to get them fixed before we drove it off the lot. Overall, he made my car buying experience very enjoyable and stress-free. I would 110% recommend him! More

These guys sold me a Salvage vehicle These guys sold me a salvage Ford Explorer, when I found out and tried to have them take it back, they refused. They never disclosed to me that it wa These guys sold me a salvage Ford Explorer, when I found out and tried to have them take it back, they refused. They never disclosed to me that it was a salvage vehicle and did not care. This dealership to me has shown that they do not care for customers, only their best interest. I lost my vehicle thanks to them. I don't recommend Grubbs Infiniti. More

Management not concerned about isolated customer service iss The following letter was emailed to Grubbs Infiniti CEO George Grubbs III, Comptroller Gary Anstice, General manager Wes Hays, Sales Manager Joe Oday; The following letter was emailed to Grubbs Infiniti CEO George Grubbs III, Comptroller Gary Anstice, General manager Wes Hays, Sales Manager Joe Oday; After researching and securing pre-financing, my husband and I reached out to Grubbs Infiniti in hopes of purchasing a pre-owned QX80. The sales person, Chris Faul confirmed the vehicles availability and sales manager Joe Oday helped finalize the OTD price. Less than an hour later, both Chris and Joe phoned to advise us the vehicle's sale had been rescinded as someone else was interested in this same SUV but was physically there to secure the sale. Wow! What type of organization thrives on these types of business practices? Livid, I phoned the main desk several times requesting to speak to the general manager, Wes Hays (who never returned my calls). After several unsuccessful attempts to reach Wes Hays, I was finally put in contact with the company's comptroller, Gary Anstice. I explained my dilemma and Gary agreed to look into the matter and contact me back. Several hours passed and I had not heard back from Gary, I decided to follow up to see if a resolution had been made. Gary explained that purchase of the QX80 was made prior and had since been finalized. I inquired why he had not called me back to inform me of what had taken place. Gary explained it was simply a bad situation that unfortunately did not have a happy ending. At this point, I was convinced that no one at Grubbs had any intentions on stepping up to the plate to make this right or even assisting us with purchasing a vehicle. This was absolutely the worse buying experience I had ever had. Not once did ANY member of management phone us directly to apologize for the inconvenience. In fact, during my prior conversation with Joe Oday, he basically indicated this was a done deal. It was not until we phoned back into your store and spoke with Corey Isaac that our experience took a 180 degree turn. Corey was professional, trust worthy and most importantly he returned calls as promised. Something no other Grubss Infiniti employee had done. Nowadays, purchasing a car is a hug investment and there are a wide array of auto dealers that are vying for the consumers business by ensuring a remarkable customer experience during the buying and servicing process simply because they understand the importance of how customer service and sales run hand in hand. Although Grubbs is a huge player in the auto industry, embracing the importance of providing a remarkable customer experience is vital to success. Not only because the voice of the customer can be heard across a wide range of platforms but because it's simply the right thing to do. I'm thankful that Corey took the baton and turned a completely unfulfilling experience into a pleasant and satisfying one. We are pleased with our vehicle purchase and feel secure that Corey will assist us in handling the post purchase concerns regarding minor, unforeseen damages to the truck. In closing, I would like for all you to understand, it's not just about the product you provide but about the relationships you build with customers. To date, I have not heard hare to tail from George Grubbs III or any Grubbs Infiniti member of management. I figure, a single car purchase isn't worth the trouble of ensuring good customer service. More

Great Customer Experience - Sayed Azhar! My recent customer experience at Grubbs Infiniti in Grapevine, TX was excellent! Through each step of my Q60 purchase, I was impressed with the entire My recent customer experience at Grubbs Infiniti in Grapevine, TX was excellent! Through each step of my Q60 purchase, I was impressed with the entire experience! Sayed was very friendly, knowledgeable, professional, and helpful in answering my questions and presenting different purchasing options. I've purchased other Infiniti cars from Grubbs and I've always received the same consistent, courteous service which has impressed me with Grubb's brand and culture! This experience and the entire process with Sayed further reinforced my strong positive impression of the strong culture and their commitment to quality people! Joe O'Day, the Sales Manager and Gerry Truax, the Finance Manager were also extremely helpful and professional further enhancing the experience. All through the process the attention to detail and follow-up were impressive! Sayed, 'thank you' again for everything and I will definitely be referring prospective buyers to you so they can have an equally positive experience! More

2014 QX60 John Santos John was friendly and respectful and.listened to what our needs were. He efficiently processed our car buying process eliminating alot of the back and John was friendly and respectful and.listened to what our needs were. He efficiently processed our car buying process eliminating alot of the back and forth I have experienced in the past. They offered us a generous trade in allowance and were able to earn our business by offering a fair price for the vehicle we wanted. Angela in finance got us right in and right out - we still had time for dinner after our 6PM appointment. More

Treated like royalty! Truly remarkable experiences can be rare in today's world of commonplace smart devices, lengthy commutes, and television commercials replete with talk Truly remarkable experiences can be rare in today's world of commonplace smart devices, lengthy commutes, and television commercials replete with talking heads each vying for our business. With so much going on in our lives with one of our family vehicles being in a not-at-fault accident and deemed a total loss by our insurance agency, we had low hopes of finding a replacement automobile that would be priced within the budgetary parameter of the insurance check. Enter Sayed Azhar at Grubbs Infiniti. My family had the exquisite pleasure of befriending Sayed and sharing our relevant automobile needs with him. He asked questions that helped illuminate our situation, he listened patiently and attentively as each member of our family shared specific must-have features of our desired vehicle, and he ever so kindly helped us with our final choice. At no time did any one of us feel pressured, slighted, marginalized, cheated, or disrespected; on the contrary, we felt encouraged, heard, respected, appreciated, and welcomed as part of Sayed's family. If you are actively searching for a vehicle or will be looking for a vehicle in the future and you're looking for a no-pressure, friendly, knowledgeable, honest, and genuine salesperson, look no further than Sayed Azhar at Grubbs Infiniti. You will come to understand as my family now does that Sayed is not a diamond in the rough but is instead a polished gem of professional excellence. More

Beware New Customers - Grubbs Infiniti in Grapevine, TX I bought the 2018 QX50, paid $45,000 brand new from the Grubbs Infinity in Grapevine, TX. After three months with 7,400 miles, while I was driving th I bought the 2018 QX50, paid $45,000 brand new from the Grubbs Infinity in Grapevine, TX. After three months with 7,400 miles, while I was driving the QX50 front panel lights came up suddenly with the warning MALFUNCTIONED signal. The fan would make a loud noise, the steer would become hard to handle. The Infiniti Manufacture has been knowing the MALFUNCTIONAL problems for long times. It continues to sell the QX50 to the public. The technicians have been dissecting the QX50 and it took the technicians 2 weeks to fix the electrical problems. Yes, it still has a warranty, but now it is my problems. Think twice before you decide to buy the Infinity QX50 at Grubbs Infiniti. More

Definitely go to Sewell or Crest After several ‘bate and switch’ experiences as well as Inexperienced service by Austin Derrickson and plain dishonest interactions with Director Matth After several ‘bate and switch’ experiences as well as Inexperienced service by Austin Derrickson and plain dishonest interactions with Director Matthew Kusez, I think it’s about time to move on and work with another dealer. I KNOW that Sewell doesn’t work like this. Save yourself some time and skip the hassle. More

Sales Came in to look at two different models and was greeted by Zee who was very helpful and kind. Walked out with a new vehicle. Thanks Zee for your help Came in to look at two different models and was greeted by Zee who was very helpful and kind. Walked out with a new vehicle. Thanks Zee for your help and superb customer service. More