Grubbs INFINITI

Kudos to Dietrich Sancillo!!! Excellent Service as always! 10/2/2018 - I drove up to Grubbs Infiniti service drive and was immediately greeted by a staff member who asked me the name of my Service Advisor. As 10/2/2018 - I drove up to Grubbs Infiniti service drive and was immediately greeted by a staff member who asked me the name of my Service Advisor. As I told them my service advisor’s name, Dietrich Sancillo walked up and greeted me by my name. Dietrich is friendly and approachable - He always takes the time to explain my scheduled services in detail; right down to when my car will be ready for pickup. Afterward, he walked me to the car loaner department to get pick up a loaner car. Everyone was so helpful and answered any questions I had. Kudos to Dietrich Sancillo & Grubbs Infiniti, once again for your excellent service, and super friendly nature. More

Great experience I recently purchased a used Honda odyssey from Grubbs Infiniti in Grapevine. My sales associate, Zee, was very knowledgeable and helpful. The proces I recently purchased a used Honda odyssey from Grubbs Infiniti in Grapevine. My sales associate, Zee, was very knowledgeable and helpful. The process went very smoothly and I would recommend this dealership. Thanks again! More

Not willing to make a deal Be sure to avoid Faraz Amdani if you are hoping to make a deal. Dealership and other personnel seemed fine to work with. Would not recommend this loca Be sure to avoid Faraz Amdani if you are hoping to make a deal. Dealership and other personnel seemed fine to work with. Would not recommend this location if looking in Dallas. More

Getting the run around and oh let me go talk to my manager Initial contact was good with online. After got to dealership, the pretend I got to talk to my manager and price of went up; bad. Initial contact was good with online. After got to dealership, the pretend I got to talk to my manager and price of went up; bad. More

Bait and Switch !!!!! Beware!!!! Went to purchase a vehicle they had listed online . Stood there for 30 minutes while they tried to find the keys . Ready to purchase, They add on $ 4, Went to purchase a vehicle they had listed online . Stood there for 30 minutes while they tried to find the keys . Ready to purchase, They add on $ 4,000 in "dealership prep" fees. Give me a break, very deceiving and dishonest. Save your time don't even bother. I would highly recommend that you do not go to this dealer More

Infiniti visit Very nice location and friendly employees this was a quick and easy process to get my new vehicle that I'm verry happy with I recommend this location Very nice location and friendly employees this was a quick and easy process to get my new vehicle that I'm verry happy with I recommend this location to anyone More

I had an amazing experience. My friend and I walked in on a rainy day to look at vehicles. I was in search for a bigger vehicle and had the intentions to buy a used vehicle. We My friend and I walked in on a rainy day to look at vehicles. I was in search for a bigger vehicle and had the intentions to buy a used vehicle. We saw a very reasonable price on a used vehicle that had really low mileage but I wanted to do some more research and my time was limited that day. Mandy was very pleasant to work with. She had the answers to all my questions, which I had plenty. She was very patient and informative. I had to reschedule because I had to leave. We kept in contact throughout the next day because I was unsure of when my daughter’s volleyball tournament will end. Again she was extremely understanding and patient with my needs and worked with my fluctuating scheduled time to test drive the vehicle. All Questions were answered and I was very pleased with all the knowledge she had to share with me in regards to the vehicle. I was able to take home the vehicle for the weekend. I loved the way the vehicle drives and all the bells and whistles it came with, but decided on a new one because Mandy was able to work with me on some numbers. Mandy made sure I was happy with my purchase and worked with me on understanding all the functionality the vehicle had to offer. Mandy made my visits so comfortable and the conversations were so easy that it felt like I was having a conversation with a friend. My daughter felt very comfortable with Mandy and liked her a lot. I recommend Mandy to anyone looking to buy a vehicle new or used. She is definitely the go to person. She wants her clients to be happy with their purchase and not the type that would sell anything just to have a sale. Once again, thank you so much Mandy!!! More

Excellent Customer Service My salesperson Mandy was exceptional. This is my second experience with the brand and Grubbs Infiniti; each time gets better.  Mandy knew exactly My salesperson Mandy was exceptional. This is my second experience with the brand and Grubbs Infiniti; each time gets better.  Mandy knew exactly what our expectations were and she made it happen! She was very knowledgeable and personable. Her recommendations were respected because she was genuine. The salesperson truly makes a difference when getting a new vehicle. More

Easy Breezy! Mandy made the process very painless. We did most of the work upfront over the phone before I entered the dealership. Once I arrived I drove the car Mandy made the process very painless. We did most of the work upfront over the phone before I entered the dealership. Once I arrived I drove the car and finance had the docs ready. I would highly recommend Mandy and Grubbs Infiniti Grapevine. More

Friendly welcome, fantastic service Brandy is knowledgeable and listens to find the best for her customers. She is very friendly and welcoming. Go see Brandy to shop for your next vehicl Brandy is knowledgeable and listens to find the best for her customers. She is very friendly and welcoming. Go see Brandy to shop for your next vehicle. More