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Grubbs INFINITI
Grapevine, TX
2,134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,135 reviews
March 27, 2017
They went the extra mile I had a great experience with the team at Grubs. They made the process quick and easy. I applied online and they drove my new car to my house. I wo I had a great experience with the team at Grubs. They made the process quick and easy. I applied online and they drove my new car to my house. I would recommend they to all my friends and family. More
by timman1972
Employees Worked With
Troy Butts
March 20, 2017
Ken Davis When looking for a new infiniti would strongly recommend Ken. His diligence on assisting with all your request is greatly appreciated. Has worked w When looking for a new infiniti would strongly recommend Ken. His diligence on assisting with all your request is greatly appreciated. Has worked with several family always done the right thing More
by Nana0923
Employees Worked With
Ken Davis
March 08, 2017
Sales representative refuse to talk to me on the phone. ETC. DONT WALK RUN FROM GRUBBS . BAD APPLE GENERAL MANAGER TO TWO SALES MANAGERS N SALES REPRESENATIVE PASSING THE BUCK! WORSE EXPERENCE IN BUYING CARS IN DONT WALK RUN FROM GRUBBS . BAD APPLE GENERAL MANAGER TO TWO SALES MANAGERS N SALES REPRESENATIVE PASSING THE BUCK! WORSE EXPERENCE IN BUYING CARS IN MY LIFE . More
by DeeDee
Employees Worked With
Two managers Jacob forgot the name of other one. Brain finance manager, Wes Hays, Jeff Armstrong
February 28, 2017
Great experience! Loved my experience at Grubbs Infiniti! Aman went above and beyond to make sure I got the vehicle and the terms I wanted. I'm a customer for life now! Loved my experience at Grubbs Infiniti! Aman went above and beyond to make sure I got the vehicle and the terms I wanted. I'm a customer for life now! More
by FabPrincipal
Employees Worked With
Aman Quddus
February 24, 2017
TotalLyons the most rude person ever I can not begin to explain how Rude & condescending this man was. His #1 answer was, "so". He didn't even PRETEND to care ....... do NOT GO THERE. I can not begin to explain how Rude & condescending this man was. His #1 answer was, "so". He didn't even PRETEND to care ....... do NOT GO THERE. More
by Nicole Hale
Employees Worked With
Wes Hays, Aman Quddus
February 24, 2017
Sales and Service Department I purchased a Q50 back in December from this dealership and as seamless as the purchasing process was; the lies told in regards what they could do for I purchased a Q50 back in December from this dealership and as seamless as the purchasing process was; the lies told in regards what they could do for me was overwhelming. I was told that they would tint my windows, add sport rims, and provide a second key. THEY LIED. I have to threaten them for the second key and they wouldn't tint my windows. There was also problems identified shortly after purchasing the vehicle and they are refusing to fix the issues and keep telling me it's not on them. The vehicle also was not certified at the time of purchase. This is by the worst experience I've ever had with a used car. More
by LaMarcuus
Employees Worked With
Unknown
February 21, 2017
Excellent Overall Experience at Grubbs Infiniti Grapevine Amazing car buying experience! Impeccable customer service, courteous, professional staff and an excellent location. Corey Issac was truly an exceptio Amazing car buying experience! Impeccable customer service, courteous, professional staff and an excellent location. Corey Issac was truly an exceptional salesman. He addressed my concerns and did exactly what he said he would do to meet my needs. I highly recommend him and this location. The Finance department is great and you will enjoy the amenities once inside the building. Very nice! We are satisfied with our car purchase and the overall experience. I hope in three to six months, I can still feel the same. Only time will tell, but so far we are pleased. Thank you Corey, Marc, Brian and Greg! More
by EN0508
Employees Worked With
Corey Issac, Mark McWhorter
January 07, 2017
Friendly and excellent Service Faraz and Michael were both super helpful in getting us into our certified pre-owned Infiniti. They made the selection and purchase process easy and p Faraz and Michael were both super helpful in getting us into our certified pre-owned Infiniti. They made the selection and purchase process easy and pain free. I will be using them again in the future. More
by first infiniti buyer
Employees Worked With
Faraz and Michael, Joe O'Day
December 22, 2016
Recall on my seat and service department damaged by door I went to Grubbs back in October because I had a recall on my passenger seat sensor. Well not paying attention instead of doing a walk thru to inspect I went to Grubbs back in October because I had a recall on my passenger seat sensor. Well not paying attention instead of doing a walk thru to inspect my whole vehicle when I stopped to the to put gas I noticed the passenger door was dent. No to mention the clap piece on the seat was also broken. I called the service department to report it no one ever called back. However I wanted to turn around but by them taking so long to change the sensor I was already running late for my flight. I have a very sick kid and I have to fly all the time back and forth to hospital with him and I haven't had time to go back. I been calling and calling leaving messages since October no response. Well today I finally reach someone and they said for me to bring it back and let check. Hopefully it works out for the best. More
by Mmeche12
Employees Worked With
Keith
October 03, 2016
Incomplete work. In December of 2015 I renewed a lease for a Q70L vehicle. This would be my 4rth infiniti vehicle and a history of 10 years of me leasing Infiniti vehi In December of 2015 I renewed a lease for a Q70L vehicle. This would be my 4rth infiniti vehicle and a history of 10 years of me leasing Infiniti vehicles at Grubbs Infiniti. It has been very disappointing to see how carelessly the entire leasing transaction was. The salesman promised me a vehicle but it took more than a week to get the vehicle to me and it was very disappointing to realize after driving the "brand new vehicle" that it was full of imperfections and missing parts. The drivers front door has a laud rattling sound while I drive that I had requested the service area to care for and so far the job does not get done. Also the interior of the car has many pieces missing all over. Is this how a customer of more than 10 years is treated? How can I be paying $800 per month on a vehicle that is far less than perfect? My infiniti experience is a very poor one. I am planning to write a review in Dalas Morning News including the Name and location of Grubbs Infiniti describing in detail my bad experience to others. I need to get my car fixed or replaced by so that I get the best Infiniti experience for my money. I will never recommend this dealer or brand to anybody. I have had the privilege of experiencing BMW, Mercedes, Audi and Lexus and really Infiniti has been the worst. Grubbs Infiniti just do not measure up or compare to the above mentioned dealers. Henry Quinones, MD 214-578-1847 Cell Phone More
by hquino
Employees Worked With
Logan (most incompetent sales man I have worked with)
