Grubbs INFINITI

To whom it may concern I will make it short and to the point. I did not intend on purchasing a vehicle. Nor was I wanting to speak or be bother by any salesman while bro I will make it short and to the point. I did not intend on purchasing a vehicle. Nor was I wanting to speak or be bother by any salesman while browsing. However, the young man Robert Olson approached me with pure professionalism and respect. After a brief but thorough converse, I was pleased by his demeanor and the direct upfront no gimmick information he provided me. I left completely happy and have since sent him two close friends of mine whom purchased vehicles through him. He is a winning asset to any company that would be blessed to have him. More

Best car buying expierance ever! We were comparing several cars and price and manager Chris went above and beyond to help us find the best value!! I never thought I'd own an Infiniti We were comparing several cars and price and manager Chris went above and beyond to help us find the best value!! I never thought I'd own an Infiniti for that price!! Thank you so much guys! More

New car sales Our salesman Gary Visage was very easy and comfortable to work with. There was never the "high pressure" sales tactics that took place and was overal Our salesman Gary Visage was very easy and comfortable to work with. There was never the "high pressure" sales tactics that took place and was overall a very pleasant experience. More

Friendly people Went in for service on an infinity, looked at a comero wife showed up, left with a Lexus. Sayed and Chris were easy to work with and friendly. The nex Went in for service on an infinity, looked at a comero wife showed up, left with a Lexus. Sayed and Chris were easy to work with and friendly. The next car/ truck I buy, Grubbs is were I will go. Thanks guys. More

Awesomely Easy It was the best buying experience I have ever had a dealership. Sayed kept in contact with me until I was able to see the vehicle. Enough said! It was the best buying experience I have ever had a dealership. Sayed kept in contact with me until I was able to see the vehicle. Enough said! More

AWesome experience!!!!!!!!!!! Sayed Azhar worked tirelessly and was very helpful in getting us the deal that was acceptable for all parties involved. We will buy at this dealership Sayed Azhar worked tirelessly and was very helpful in getting us the deal that was acceptable for all parties involved. We will buy at this dealership again in the future.Our visit was very enjoyable and the dealership was excellent! Stan Kappus assisted us on a return trip and was very helpful a courteous. More

Chris Stiles is disrespectful towards woman and he's a liar Buying a new car has been an awful experience. Chris Stiles at Grubbs Infiniti in Grapvine took pleasure multiple times to call me a liar and would Buying a new car has been an awful experience. Chris Stiles at Grubbs Infiniti in Grapvine took pleasure multiple times to call me a liar and would make rude statements that I was incompetent to do basic math. I went into Grubbs wanting to buy a car. Took one week to negotiate a price. Chris Stiles and I finally agreed on a price. I flat out asked him to please verify the price and I let him know that if we drove one hour back to the dealership that i expected that price not to change. Well guess what, Chris Stiles played the ole switch a roo. He added $4,000 more to the sales price. Once again trying to take me for a fool. Today we walked out of Grubbs Infiniti disappointed and frustrated. For some reason chris felt the needed to get involved with my financing business even though I had a blank check from my credit union so to him it's like paying cash. He also talked down to me as if I was too broke to afford the car that I wanted and he made me feel like I didnt belong in his fancy dealership. I am pretty sure if I was dress to impress in my designer clothes wearing my fancy diamonds I would have been treated with respect. I was perfectly fine walking away when Chris Stiles said he could not come off the price $896.00. He enjoyed trying to confuse me with his numbers and going around in circles. I have saved every text message and I kept detailed notes and documentation. I told Chris Stiles that it was okay and that I understood we couldn't come to a agreement. I kindly walked away feeling disappointed they he lost a buyer over $896.00. I did what anyone would do, I kept looking for the car I wanted at different dealerships. We found one at Sewell. It was higher in price but still under factor warranty. The car at Grubbs had 86,000 miles and no warranty. Chris Stiles pursued me again the next day and I informed him we decided to go a different rout. He then became irrate and started to insult me over the phone all because I found a better deal at Sewell. I should have hung up the phone on him but i really wanted to do business at Grubbs Infiniti and wanted to try to work it out. Chris has no class and does not belong at Grubbs Infiniti. He is the classic definition of your typical used car sales man. Slimy and a snake. It's unfortunate that Mr.Grubbs was not available for me to speak with him because I truly believe he is a good guy and I believe he does care about his reputation. I will wait patiently for Mr.Grubbs to call me back. If he doesn't call then my business will go to Sewell and I will continue to share my experience that I had at Grubbs for buyers beware. I would give customer service a 0 if it was an option. More

Grubbs Family of Dealership Their commitment to excellence and the community is top notch. Their personnel and staff are industry leading. They offer top of the Line cars, award Their commitment to excellence and the community is top notch. Their personnel and staff are industry leading. They offer top of the Line cars, award winning sales and an experience unmatched anywhere else. Thank you, Grubbs, for all that you do and did to resolve my problem! More

Grubbs is awesome Todd Blackwell and Wes H. We're truly exceptional and first class. I appreciate the opportunity and awesome new ride. I would highly recommend them to Todd Blackwell and Wes H. We're truly exceptional and first class. I appreciate the opportunity and awesome new ride. I would highly recommend them to any friends or family members. Thank you all More

Scheduling Service I saw the review below and thought it appropriate to add to the comments om Donny Most. Grubb's staff are all professional, friendly and good at what I saw the review below and thought it appropriate to add to the comments om Donny Most. Grubb's staff are all professional, friendly and good at what they do and Donny Most certainly fits that description. In addition, Donny Most is outstanding at making me feel like a valued customer. I normally go into Grubb's and have my car business taken care of, but on the rare occasion I have requested something extra, Donny takes care of my request without hesitation. It is people like Donny Most that make the difference and separates Grubb's from other dealers. More