Grubbs INFINITI

Good, but sometimes wait times are slow and sometimes hard to find someone. Also, I never get a loner car, as described when I bought the car. hard to find someone. Also, I never get a loner car, as described when I bought the car. More

Takes care but let's it sit for days before looking at it. Didn't listen to my communication of problem (battery not charging). Replaced sensor something that didn't to be replaced. Claimed Air Conditione it. Didn't listen to my communication of problem (battery not charging). Replaced sensor something that didn't to be replaced. Claimed Air Conditioner compressor was "stealing electricity" from the alternator. Said they would return calls, never did. Had car for 3 weeks, never fixed problem. Finally, I went and got the car and took it to independent shop. Called and texted multiple times wanting to sell me new car. Never about fixing current car. In the end, the alternator was bad. More

Great service and very fast turnaround time. Meet with kind people and very respectful and friendly Meet with kind people and very respectful and friendly More

Service Center did a great job on updating my vehicle. However, if I had any criticism, I’d like to tell the people who sell the vehicles to be sure that they can provide what they’re selling. When I purc However, if I had any criticism, I’d like to tell the people who sell the vehicles to be sure that they can provide what they’re selling. When I purchased my vehicle, I was told that as long as it’s within 25 miles they would come pick up my vehicle and bring it back to me while I was at work for oil changes or any service related items. This has never happened until my last service. I felt like I had to show my exhaustion of trying to get a loaner car while my vehicle was in the shop for anyone to take it serious. The response I was given was there’s not enough loaner vehicles, which is not my problem. It’s the problem of the dealership. If when I’m buying a $80,000 vehicle I’m promised these items then. I should never have to fight to get them. More

Worked to take care of some issues with the car to my satisfaction. Customer focused and more than fair. satisfaction. Customer focused and more than fair. More

The service I received at Grubbs was very friendly service and very nice and helpful. service and very nice and helpful. More

Eric Escamilla was very professional and understanding. He was attentive to my concerns and was polite. He should lead the other service advisors to do the same good job in customer service. He was attentive to my concerns and was polite. He should lead the other service advisors to do the same good job in customer service. More

Thank you Jose superb and timely customer service! I really appreciate you for answering my calls! I really appreciate you for answering my calls! More

Quick and professional service, detailed report of issues (including a video!) and friendly staff. Thank you so much! (including a video!) and friendly staff. Thank you so much! More

Scott Gerlivoski did an excellent job of getting my vehicle in, diagnosed, repaired, me ubered, and the vehicle back to me. It took Grubbs 6 weeks to uphold their appointment but he made it work. vehicle in, diagnosed, repaired, me ubered, and the vehicle back to me. It took Grubbs 6 weeks to uphold their appointment but he made it work. More