Grubbs INFINITI

Excellent and exceptional service. Very professional, knowledgeable and courteous staff. I thoroughly appreciated the high level of respect I was given. It was a great experience. Very professional, knowledgeable and courteous staff. I thoroughly appreciated the high level of respect I was given. It was a great experience. More

The service department did an outstanding job of taking care of me and my car. Everyone was so helpful, patient, and knowledgeable about my situation with my car. I had a truly positive experience at Grubb care of me and my car. Everyone was so helpful, patient, and knowledgeable about my situation with my car. I had a truly positive experience at Grubbs infiniti More

Team is very helpful whenever I gofor service. They listen, work to accommodate sometimes going an extra mile. Site environment is conducive to wat and even work if you have to. They listen, work to accommodate sometimes going an extra mile. Site environment is conducive to wat and even work if you have to. More

My wife and I were interested in a vehicle at this dealership. We were told it was in the shop so we waited several days to see it. After confirming with the dealership, which we later found out was a dealership. We were told it was in the shop so we waited several days to see it. After confirming with the dealership, which we later found out was a computer, we went to see the vehicle. it was still in the shop even though confirmed to be available. I asked to make an offer but was told they would rather I test drive the vehicle. After two days we were told the vehicle was ready so we planned to see it but found out before leaving the car was sold. This whole process was very frustrating. I never knew if I was taking to a computer or actual person. If you go to this dealership be careful and aware who you are speaking with. More

Great service they are very helpful and no thanks for Mr Adams’s and his team Chris , and Amanda they were all very great guys to work with thanks for helping me get the Jaguar F-pace and putting my sister Adams’s and his team Chris , and Amanda they were all very great guys to work with thanks for helping me get the Jaguar F-pace and putting my sister in the GLB 250 More

Grubbs service has consistently been amazing. They care about you and your car. I have purchased 4 cars from Grubbs and know they will always take care of us. They care about you and your car. I have purchased 4 cars from Grubbs and know they will always take care of us. More

Great service! Scott was very helpful and professional. He made sure I had the best experience! Scott was very helpful and professional. He made sure I had the best experience! More

I have been so thankful to be able to be driving a rental while my car is being serviced. Thank you to Ashley Zuniga for her help in getting my car fixed under my warranty. This process has been so easy and while my car is being serviced. Thank you to Ashley Zuniga for her help in getting my car fixed under my warranty. This process has been so easy and I feel very grateful for Infiniti Grubbs. More

Very professional and accommodating in both service department as well as the new car sales. department as well as the new car sales. More

I had the pleasure of working with an exemplary service writer, Chris Russell. My QX70S 5.0 exhibited a small coolant leak in the front of the engine where a hose attached. This was basically over a year a writer, Chris Russell. My QX70S 5.0 exhibited a small coolant leak in the front of the engine where a hose attached. This was basically over a year after we replaced the entire cooling system. Typical warranty work is one year. Chris looked up the service history and honestly admitted that it was a service warranty issue and would fix at no charge. Another dealership quoted me $1500 to fix the same problem after viewing the same service history since we were out of warranty. See, that honesty is how you retain customers and obtain new customers! Chris didn’t have to admit that, but because he’s a rarity and honest, he’s made me an even stronger customer for Grubbs. Chris put me into one of the new QX80s as a loaner (niiiiicee!! Way above my pay grade for $100k, but what a ride!) and even had my car detailed as compensation for the part being late to come in! Looked like a brand new car! Management of Grubbs Infiniti: keep Chris Russell by all means necessary. He can only benefit and elevate your service team! More