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Grubbs INFINITI

Grapevine, TX

Overview
Reviews
4.8
1,990 Reviews
Call Dealership (817) 809-2600
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1500 E State Hwy 114

Grapevine, TX

76051

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Showing 1,990 reviews

May 30, 2024

We took our 2015 Infiniti QX60 into Grubbs Infiniti Garpevine due to a rumble/knocking in the engine. Our service advisor, Andrew, was very helpful and knowledgeable on what the issue most likely was. More

by zdkerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Helpful
May 30, 2024

What an excellent experience! Andrew Shannon is a champion of customer service! A million thanks to a great team! More

by rbrochon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shannon
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Helpful
May 28, 2024

Best experience ever! I received expert analysis and assistance from Andrew, he went above and beyond. My repairs were great, kudos to the technicians! More

by Raw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew and Cole
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May 29, 2024 -

Grubbs INFINITI responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 28, 2024

Alan Alfano is an amazing person he made my experience at the dealership exceptional. The best purchase experience I ever had. More

by dr233601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Synder, Mandy Matanga, Alan Alfano
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May 30, 2024 -

Grubbs INFINITI responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
May 22, 2024

Friendly environment. The experience in question was with Matthew Bennett, as I was having a job done in service. Mr. Bennett was the epitome of an astute and professional More

by Dave
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bennett
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May 30, 2024 -

Grubbs INFINITI responded

Hi Dave, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 19, 2024

I always have a good experience with the Grubbs service department. The employees are friendly, helpful and knowledgeable. It’s a pleasure to work with them. More

by BA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Report | Print
May 30, 2024 -

Grubbs INFINITI responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

Helpful
May 14, 2024

Professional and polite, it is a very smooth process from beginning to end. I appreciate your help, Andrew Shannon More

by alocke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shannon
Report | Print
May 30, 2024 -

Grubbs INFINITI responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
May 10, 2024

I had a very good experience at Grubbs during my latest oil change . They are always very thorough with the car inspection , but provided me with flexibility. What I really appreciated at them is they al More

by Sorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Snowden
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May 29, 2024 -

Grubbs INFINITI responded

Hi Sorin, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 10, 2024

Terrific customer service with strong attention to detail. Would highly recommend going for your service needs More

by Marcusoldelehr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby deveer
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May 30, 2024 -

Grubbs INFINITI responded

Hello, we really appreciate your feedback! Thanks for the recommendation, and have an amazing day!

Helpful
May 09, 2024

Andrew did a great job communicating and did a thorough investigation into the issue I was having! I appreciated his professionalism. More

by bcapps33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shannon
Report | Print
May 30, 2024 -

Grubbs INFINITI responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Helpful
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