Grubbs INFINITI

Service Center did a great job on updating my vehicle. However, if I had any criticism, I’d like to tell the people who sell the vehicles to be sure that they can provide what they’re selling. When I purc However, if I had any criticism, I’d like to tell the people who sell the vehicles to be sure that they can provide what they’re selling. When I purchased my vehicle, I was told that as long as it’s within 25 miles they would come pick up my vehicle and bring it back to me while I was at work for oil changes or any service related items. This has never happened until my last service. I felt like I had to show my exhaustion of trying to get a loaner car while my vehicle was in the shop for anyone to take it serious. The response I was given was there’s not enough loaner vehicles, which is not my problem. It’s the problem of the dealership. If when I’m buying a $80,000 vehicle I’m promised these items then. I should never have to fight to get them. More

Great service and very fast turnaround time. Meet with kind people and very respectful and friendly Meet with kind people and very respectful and friendly More

Great service constant communication on the time frame of my car. Thanks Scott for everything my car. Thanks Scott for everything More

Good, but sometimes wait times are slow and sometimes hard to find someone. Also, I never get a loner car, as described when I bought the car. hard to find someone. Also, I never get a loner car, as described when I bought the car. More

Scott and Will were great! Kept us informed and was ready to be of service. The best two guys I’ve encountered at Grubbs in a long time! Kudos to you both! Kept us informed and was ready to be of service. The best two guys I’ve encountered at Grubbs in a long time! Kudos to you both! More

This dealership did a fantastic job! ! Very pleased with how they handled the recall on my SUV from beginning to end!! When I contacted them due to another issue that needed to fixed, th ! Very pleased with how they handled the recall on my SUV from beginning to end!! When I contacted them due to another issue that needed to fixed, they were extremely accommodating, fast and very helpful and understanding. They valeted my SUV back to the dealership fixed the issue quickly and got my SUV back to me!!! I felt red carpet handled through out. Thank you so much!! More

Our service representative, Jose was professional and patient from start to finish and the service manager kept his promise! patient from start to finish and the service manager kept his promise! More

Takes care but let's it sit for days before looking at it. Didn't listen to my communication of problem (battery not charging). Replaced sensor something that didn't to be replaced. Claimed Air Conditione it. Didn't listen to my communication of problem (battery not charging). Replaced sensor something that didn't to be replaced. Claimed Air Conditioner compressor was "stealing electricity" from the alternator. Said they would return calls, never did. Had car for 3 weeks, never fixed problem. Finally, I went and got the car and took it to independent shop. Called and texted multiple times wanting to sell me new car. Never about fixing current car. In the end, the alternator was bad. More

Worked to take care of some issues with the car to my satisfaction. Customer focused and more than fair. satisfaction. Customer focused and more than fair. More

Thank you Jose superb and timely customer service! I really appreciate you for answering my calls! I really appreciate you for answering my calls! More