
Grubbs INFINITI
Grapevine, TX
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Bad experience with sales person Wow!!! Have never been fed so much double talk from a salesperson in my life. Because they did not have the QX60 in stock with the equipment I want Wow!!! Have never been fed so much double talk from a salesperson in my life. Because they did not have the QX60 in stock with the equipment I wanted he kept pushing another one with features I did not want. Then went on to say that if they had to get one from another dealer I’d have to pay to have it transported so I’d be better off paying for the features I didn’t want because of better resale. I tried to explain to him what I was looking for and he would not listen. I finally had to say thanks for the info and walk away. Will never go to Grubb’s again. More
Friendly and Professional From the first time I spoke with Sayed Azhar I liked his professional and friendly manner. I don't like pushy salespeople so I really appreciated the From the first time I spoke with Sayed Azhar I liked his professional and friendly manner. I don't like pushy salespeople so I really appreciated the concern he had to get us the car we wanted for the price we were willing to pay. When we drove in from out of state to conclude the deal, meeting him and Nick Amandelaro confirmed my first impressions. My wife got the car of her dreams and both Sayid and Nick were a pleasure to work with. Sayed then spent alot of time showing her all the features of her new car. I would recommend these fine gentleman to anyone looking for a pleasant buying experience. More
I just purchased my second car from Grubb's Infinity and I could not have asked for a better car buying experience both times. Sam Turner was my sales man on the first car and after such a wonderful exp and I could not have asked for a better car buying experience both times. Sam Turner was my sales man on the first car and after such a wonderful experience there was no doubt I would call him when I needed the second car. Sam has made the car buying experience so effortless. No price negotiations required and he is so professional and detailed. I don't think I will ever buy another car from anyone other than Sam Turner nor any place other than Grubb's Infinity. More
Buying experience was ok,it went sour from there. One week after purchase battery completely dead, recharged then dead again two days later. Took to repair shop locally as Grubbs six hours away, found fa week after purchase battery completely dead, recharged then dead again two days later. Took to repair shop locally as Grubbs six hours away, found faulty ignition switch, water pump leaking antifreeze, repair estimate of over $700. Called and talked to the salesman at Grubbs and was told that is what happens when you buy used vehicles, I was told nothing they could do for me, sorry. Would not recommend Grubbs Infinity if you want any kind of customer service after the sale!!!! More
I am stationed in Fort Sill, OK and found that Grubbs Infiniti in Euless, TX is definitely a true dealership that puts the buyers needs first. I have purchased 2 cars from there, dealt with Sam Turner bo Infiniti in Euless, TX is definitely a true dealership that puts the buyers needs first. I have purchased 2 cars from there, dealt with Sam Turner both times and i can definitely say that Sam is truly a professional in sales; courteous, kind, detail oriented, excellent in knowledge, friendly and totally dedicated to buyer satisfaction. There is an Infiniti dealership in OKC less than 2 hours away from me, however i had no problem whatsoever getting in contact with Sam a little less than a month ago when i was ready to make my next (2nd) purchase. Just like the first time, Sam was nothing less than professional. Totally personable and was able to make all the numbers work.Sam Turner is truly a great sales man! Darrell More
I found a GMC Denali online and contacted them very quickly. Unfortunately our timelines would not match up for me to come get the vehicle quickly, and I was only an hour and a half away. So Sam Turner quickly. Unfortunately our timelines would not match up for me to come get the vehicle quickly, and I was only an hour and a half away. So Sam Turner went out of his way to get everything ready and just brought the vehicle down to me. All the paperwork was ready to go and the truck was so clean and taken care of, better than it had been described to me. They gave me an outstanding offer for my trade and had a great price on the car i purchased. Unfortunately, I think I will be in this vehicle for a while, but when I do search for a new vehicle, Sam at Grubbs Infiniti will be on the top of my list. What a great experience!!! More
Rodney Vega is a true asset to Grubbs. He has truly exceeded our expectations for outstanding customer service. Shopped others but Grubbs nailed customer service. exceeded our expectations for outstanding customer service. Shopped others but Grubbs nailed customer service. More
I noticed the 2003 Toyota Tundra pickup on eBay and submitted a bid. Sam Turner contacted me, we made a deal and the vehicle was delisted from eBay. In negotiating the price, Mr. Turner stated he had submitted a bid. Sam Turner contacted me, we made a deal and the vehicle was delisted from eBay. In negotiating the price, Mr. Turner stated he had personally looked over the vehicle, the vehicle had passed their rigorous dealership review and the vehicle was very clean. I wired the price and had the vehicle picked up several days later. The vehicle is generally as represented except that the tailgate latch doesn't work. This isn't a latent defect that was hard to notice. And it would have been easy for the dealership to repair. When I asked Sam about that, he stated: "Did not know that. I thought I looked over that truck very well." Apparently not. Now I have the hassle of taking it to a body shop and waiting for parts etc. More
Had been a Sewell Infiniti customer for 4 cars until my last 2. Candidly, came to Grubbs the first time for a better price, I came back the second time because the price and SERVICE were far superior at G last 2. Candidly, came to Grubbs the first time for a better price, I came back the second time because the price and SERVICE were far superior at Grubbs. I don't know if Sewell is slipping or if Grubbs is that good at their game - but Joe and the Grubbs team really have it figured out right now. I would highly recommend Joe O'Day and Grubbs Infiniti. More