Grubbs INFINITI

Ralph Kinchen gave us TREMENDOUS service. Honestly, it almost felt like a dream as it took little more than our saying "yes, we like that car", and poof! there it was in our driveway two days later! I h almost felt like a dream as it took little more than our saying "yes, we like that car", and poof! there it was in our driveway two days later! I have owned more than 20 cars in my lifetime and every experience had with it a little heartburn. This experience was fantastic. He emailed us to let us know that we were eligible for the switch, we told him what we wanted and the color and two days later I was driving my new G37. I still cannot believe it. We have owned 5 Infinities and five other luxury european cars before that, and I can tell you that I'm not going anywhere else. You guys and gals rock the world! Thanks again for an awesome, professional, experience, a sweet deal, and outstanding service! More

I have to say that this experience was the best that my wife and I have ever had buying a car. We felt as if we were the king of hill with Ralph's personalized efforts. He first contacted us by email and w wife and I have ever had buying a car. We felt as if we were the king of hill with Ralph's personalized efforts. He first contacted us by email and we gave him our criteria and wtihin a day we had a car that met our price range, color, etc. I had a few questions and Ralph answered them completely. My wife and I both work and we had some commitments on Friday and Saturday and would not have been able to make the deal this past week. Ralph arranged for him to bring the car to our home (my wife met him because her place of work is very close to home), drop it off and I went by the dealership on my way home to do the paperwork. It was unbelieveable. Buying a car was never easier. Thank you Ralph and Grubbs Infiniti! We love our new car. More

Buying our used FX35 was a pleasent experience. Kevin Schultz was very helpful in finding the right vehicle for us with no pressure to buy. Thank you, Kevin. Nick was helpful in getting a good rate on Schultz was very helpful in finding the right vehicle for us with no pressure to buy. Thank you, Kevin. Nick was helpful in getting a good rate on the extented warranty. Both gentlemen seemed more interested in making sure that we got want we needed rather than selling us what they could. More

I met with Mr. O'Day for a short time at the dealership. Went home and reviewed the info about the car then I emailed him about what I wanted in regards to the type of car, gave him an idea about the price Went home and reviewed the info about the car then I emailed him about what I wanted in regards to the type of car, gave him an idea about the price I expect to pay, and indicated to him that I would like to finish the transaction by email before I come and collect the car. He did all the above in the same day. I even accepted the price he offered without bargaining - he was extremely efficient. I went to the dealership in the evening signed some papers and drove my car home. I highly recommend Mr. Joe O'Day to serious customers. Actually, in addition to his efficiency, he is very friendly, helpful and fun to deal with. I recommend him to the not very serious customers as well. More

Ralph was helpful in every aspect of our purchase. He was extremely knowledgable, accocmodating and patient. It was a very pleasant experience! The follow up after the sales was also great...Ralph came was extremely knowledgable, accocmodating and patient. It was a very pleasant experience! The follow up after the sales was also great...Ralph came to our home to familiarize us with the car and answer every question that we had. He even programmed my husband's garage door opener in his vehicle that we had owned for several years! More

I was a walk-in customer requesting a test drive. I had been at the Audi dealer next door and test drove the Audi Q5. This originally was the vehicle that I was most interested in. Since all sales peopl been at the Audi dealer next door and test drove the Audi Q5. This originally was the vehicle that I was most interested in. Since all sales people were busy receptionist saw that I was seated comfortably and offered a beverage. This was in marked contrast to the Audi dealer, where I was ignored and had to locate a sales person myself. When an Infiniti sales person became available, he was very knowledgeable about the vehicles he had in stock. I test drove two vehicles, an FX and an EX. He explained the differences in the two models and gave me the chance to experiment with the features that he had explained. He was patient, friendly and, answered all questions. Originally interested in comparing the EX to the Audi Q5, my interest was caught by the FX. Both Infiniti vehicles that I drove were high quality and very impressive, but the FX proved impossible to pass up. The sales person offered two FX choices, a 2011 and a 2012. Though it was nearing the Saturday 6:00 PM closing time, he wrote up deals on both FX model years. Both deals were equitable and fair. The back and forth negotiation was reasonable and at no time did I feel any pressure. When I decided on the 2012, the staff stayed late until all papers were signed. During this time I was introduced to the owner, sales manager and finance manager. All were low key and friendly. The experience was the best one that I have had in purchasing a vehicle. More

Mark was awesome!!! Everybody was so kind, making the process so comfortable. I got the G37 coupe I wanted! I will be purchase my next Infiniti from Grubbs and send my friends and family!!! Driving to Eu process so comfortable. I got the G37 coupe I wanted! I will be purchase my next Infiniti from Grubbs and send my friends and family!!! Driving to Euless was worth the trip. More

This was a very enjoyable buying experience. Kevin Schultz was very helpful and informative without any high pressure. Nick Amandelaro was very fast and found us a great rate. I will definately use th Schultz was very helpful and informative without any high pressure. Nick Amandelaro was very fast and found us a great rate. I will definately use this dealership for my next purchase. More

My wife and I live in Katy, Texas and we have been looking for a good deal on a pre-owned car for months. The typical issues we had with local inventory was price, color, mileage and/or features on th looking for a good deal on a pre-owned car for months. The typical issues we had with local inventory was price, color, mileage and/or features on the available vehicles. We looked at them all...BMW, Audi, Acura and Infiniti. We were most impressed by the combination of styling/technology and performance of the Infiniti FX35; but could not find the combination we were looking for locally. My wife sent me a link to Grubbs Infiniti in Euless and the 2011 pre-owned FX35 they had available. It was PERFECT in every way! But, I was hesitant to try and deal with someone 4-1/2 hours away. Past experiences with dealerships left me dreading the negotiating back and forth with someone on the phone; and concerned about certain aspects of the deal not going through as agreed once we met face to face. Kevin assured me that they did not operate like many dealerships do and offered his best deal right then and there on the phone. He allowed us to work out the financing and held the vehicle for several days so we could make the trip to Euless on the next Saturday. Once we arrived we were immediately greeted and welcomed like old friends. We must have shook a dozen hands before we ever took a seat in Kevin's office! And just as he promised, everything was ready to go. All we needed to do is take a test drive, sign a few documents and be sent on our way. It was the absolute BEST experince that we have ever had buying a car! The people at Grubbs Infiniti are professional, honest and truly want you to have a wonderful experience buying a new vehicle. I recommend them, without hesitation, and would prefer them over any of the dozens of dealerships I have dealt with personally. Grubbs Infiniti has the best product on the market and the best people in the industry. My thanks to them for a wonderful experience and a VERY happy bride! -Patrick & Sherri McLemore More

We found a used car online with Grubbs Infiniti...their used cars have very low mileage. We drove from Oklahoma to get the car - the employees were very helpful..Sam Turner is a no pressure sales man and v used cars have very low mileage. We drove from Oklahoma to get the car - the employees were very helpful..Sam Turner is a no pressure sales man and very easy to work with. They worked fast to get the paperwork done and we were on our merry way home with a great car! Thank you for a great experience!! More