Grubbs INFINITI

I purchased a pre-owned Infiniti 3 1/2 months ago. The car had hail damage that after further inspection had not been completely repaired when we took ownership. We returned the call for those repairs. car had hail damage that after further inspection had not been completely repaired when we took ownership. We returned the call for those repairs. The second visit was for maintenance check which showed new brake pads would be needed soon. We just took possession of the car 3 months ago! While in the shop the car was damaged. It was minor and not noticed until we got home to put something in the trunk as the damage was in the back of the car. That visit required repeated attempts to schedule and once while on the way to the dealership were told we would not be able to drop off the car at that time because a loaner was not available. We work and go to school so this was an obvious inconvenience. The damage incurred during servicing still has to be repaired. I would you strongly recommend finding another dealership and researching carefully. More

My wife and I are first time luxury vehicle owners and wanted to share with you the excellent customer service we received at Grubbs Infiniti, located at 1661 Airport Freeway, Euless, TX 76040 from James wanted to share with you the excellent customer service we received at Grubbs Infiniti, located at 1661 Airport Freeway, Euless, TX 76040 from James Jinright Jr. and Shea Pellegrino. We had in mind an SUV vehicle which would accommodate our large family comfortably for both around town driving on long trips. Most of the SUV vehicles we looked at were severely lacking in the second and third row seating areas. Once we saw the 2011 QX56, we were amazed at the amount of extras which came with the base model and the overall ‘wow’ affects it held. Our primary salesperson was James Jinright Jr. and his professional demeanor and business acumen was superbly, which made the purchase a comfortable and rewarding experience. It was apparent from the start this dealership was not just an ordinary ‘car lot’, rather a place of business with a professional friendly staff and impressive customer service. Grubbs Infinity exuded ‘class’ in their products, customer service, professionalism and presented the customer with a family oriented atmosphere. We felt as if we were joining a fraternal order of sorts, simply by purchasing the QX56. The next day, we returned to Grubbs Infiniti to have a few minor issues resolved with the car. Now enters Shea Pellegrino who teamed with James Jinright Jr. and who worked with us tirelessly to expedite a smooth transition of our vehicle through service. I explained to Shea I was due to have a heart procedure done shortly and needed him to oversee, on our behalf, our vehicle through service and the paint shop (minor scratch). Shea did that and much more! Shea kept in constant contact with my wife and I, explaining every step of the process and answering all of our questions and concerns. After I was released from the hospital, I returned to Grubbs Infinity the next day to pick-up our vehicle. Shea was instrumental in resolving an issue I wasn’t aware of yet and had a defective item replaced, washed and waxed my vehicle. This is unprecedented customer service and Shea presented me with the shiniest vehicle in inventory. All of our expectations were exceeded in every way and we were treated as if family, by people who truly care about our needs. All of this would not have been possible without the professionalism demonstrated by these two fine young men of Grubbs Infiniti and they should be recognized as a management model for expert customer relations. We look forward to servicing our QX56 at Grubbs Infiniti and enjoying a long rewarding relationship for years to come. More

Ralph Kinchen at Grubbs Infiniti went above and beyond to assist me with purchasing my vehicle. He was upfront with price, and offered me the absolute best rate available w/o asking any questions. He was t assist me with purchasing my vehicle. He was upfront with price, and offered me the absolute best rate available w/o asking any questions. He was through with his presentation & knowledge of the vehicle, and overall did an excellent job. Not only that, but he even delivered the vehicle to me (40 miles away) enabling me to have enough time to surprise my wife as this was a birthday gift. In conclusion, this was a great experience & I highly recommend Ralph & Grubbs Infiniti. More

Just bought a car from grubbs infinti today. It was by far the best dealer experience I've ever had. Mr Nicholson was professional and did everything he promised. He picked me up at the airport and had m far the best dealer experience I've ever had. Mr Nicholson was professional and did everything he promised. He picked me up at the airport and had made sure ALL paperwork was ready and prepared for our arrival. I was in and out of the dealership in about 20 minutes. Everyone was friendly/there was no pressuring / the dealership is immaculate. I would highly recommend them to anyone in the market for a car. robert reeve More

My experience at Grubbs where very friendly from the time I walk in the door.Reception Denise where very helpful and friendly. My salesman Bruce Jones where very encouraging and not letting me give up, even I walk in the door.Reception Denise where very helpful and friendly. My salesman Bruce Jones where very encouraging and not letting me give up, even thought I knew that I was upside down with my trade in. He informed me of the incentives that Grubbs had for the month and also with my employer offer. Mike and Nick who actually closed the deal where very friendly and made me feel very comfortable about the deal I was getting and Nick explain in detail the contract I was signing.I would highly recommend Grubbs to anyone.Matter of fact I have told several friends about Grubbs.Thanks again to the staff at Grubbs !!!! More

We were very satisfied with our current luxury SUV from another Japanese supplier, but decided to look around without limiting our choices. We were pleasantly surprised with the QX56 and decided to purch another Japanese supplier, but decided to look around without limiting our choices. We were pleasantly surprised with the QX56 and decided to purchase a new car. That is only half the story -- since it is a luxury vehicle we needed to feel confident that the dearlership would treat us fairly and provide the services we might need following the sale. Our sales person Joe O'Day provided us with that confidence with the direct and friendly service he provided. About a year ago we looked at a sports model, but settled on a competitor, Joe stayed in touch to maintain a relationship even though we did not buy. More

Service department took care of business smoothly—a great experience! This was a warranty service visit and was pretty routine. I expected good service and was not disappointed. experience! This was a warranty service visit and was pretty routine. I expected good service and was not disappointed. More

Terry was on the ball! When I drove up for service that morning before work to drop off my vehicle, he was walking out to greet me. A rental was ready by the time I handed over my vehicle so I didn't have morning before work to drop off my vehicle, he was walking out to greet me. A rental was ready by the time I handed over my vehicle so I didn't have to wait. He properly explained details for the question I had about a service he recommended. I even returned at lunch to pick up something I forgot in my car and Terry had it waiting. He listened to the voice message I left for him about it and returned the called to say he got the message and had the item ready. Finally, in the afternoon when I returned to pick up my vehicle, Terry was walking toward me within a couple minutes of me getting there. Give that man a raise! More

I showed up at the dealership without an appointment--wanted to use the Infiniti Express Service. Needed to have my tires rotated, radiator hoses replaced, coolant flushed, as well as 60,00 appointment--wanted to use the Infiniti Express Service. Needed to have my tires rotated, radiator hoses replaced, coolant flushed, as well as 60,000 mile inspection of other parts/systems. George didn't bat an eye and gave me an accurate of total labor time. More

George takes excellent care of my service needs each time I visit. I trust him completely is the reason I feel comfortable letting Grubbs have my business. I visit. I trust him completely is the reason I feel comfortable letting Grubbs have my business. More