
Grubbs INFINITI
Grapevine, TX
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The overall experience was awesome. My service representative, Kevin Tran, was prompt and professional. I look forward to my next service visit. My service representative, Kevin Tran, was prompt and professional. I look forward to my next service visit. More
Friendly atmosphere and great customer service. Always a pleasure when getting my car serviced. Just wished they offered more discounts and promos on services. Always a pleasure when getting my car serviced. Just wished they offered more discounts and promos on services. More
First inquired with the online response form. I aske for a cash price on a '18 Highlander. Couldn't get an answer. I thought I might could do a trade in. I filled in all the info about my trade i I aske for a cash price on a '18 Highlander. Couldn't get an answer. I thought I might could do a trade in. I filled in all the info about my trade in and submitted it with an offer to pay the difference. Still no response. After 4 or 5 days I emailed again wondering why no one had gotten back with me. A salesman finally texted me back saying he had dropped the ball and the car had been sold. It was an SUV I really wanted and would have put a deposit down by credit card to hold it. But I guess it wasn't meant to be. I think the salesman was Corey Issac but not sure since I deleted my text from him. More
Very happy with Grubbs. Purchased 4 Infiniti since 2012 and this time purchased 5th Infiniti elsewhere but came back to Grubbs for service and reminded me why I have always Purchased 4 Infiniti since 2012 and this time purchased 5th Infiniti elsewhere but came back to Grubbs for service and reminded me why I have always been happy with them. Responsive, attention to detail, and goes the extra mile for their customers. More