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Grubbs INFINITI

Grapevine, TX

Overview
Reviews
Vehicles
4.8
2,113 Reviews
Call Dealership (817) 809-2600
View Awards

1500 E State Hwy 114

Grapevine, TX

76051

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Showing 2,113 reviews

January 10, 2023

Dishonest and unresponsive. Dealership as a whole is horrible with salesmen lying and the service department was so unorganized with little care for customer service. More

by PB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Alvarado
Report | Print
Jan 13, 2023 -

Grubbs INFINITI responded

Hi, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (817) 318-1200 so we can work towards a resolution. We look forward to hearing from you.

January 10, 2023

They took care of me from start to finish. Very curtious and helpful. Went the extra mile to assist with some technology. More

by bronwyn_griffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 13, 2023 -

Grubbs INFINITI responded

Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2023

Excellent customer service , Ecxellent customer accommodations ,, great facility clean facility good updates ., spacious dealership , clean More

by sporti1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Prudencio
Report | Print
Jan 13, 2023 -

Grubbs INFINITI responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2023

It was a great experience, Jeremy make it so much easier by informing every step that my car need it .! More

by Moises
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jan 11, 2023 -

Grubbs INFINITI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Grubbs Infiniti, Ltd.. If you have any further questions, please give us a call. We're always happy to help!

January 07, 2023

The service today was excellent. My service associate (Kevin Tran) was prompt and provided a detailed explanation of the coverage. More

by Hdewayne357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tran, Kevin
Report | Print
Jan 11, 2023 -

Grubbs INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kevin Tran here at Grubbs Infiniti, Ltd.! If you have any further questions, please give us a call. We're always happy to help!

January 05, 2023

This is my 6th vehicle purchase from Grubbs Infiniti. We've always had a great experience. In the sales side we always work with Chris Stiles and have always loved the experience. We enjoy the service de More

by vicman1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Stiles, Danny Prudencio
Report | Print
Jan 09, 2023 -

Grubbs INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2023

Alan was very cognitive of the situations and worked hand in hand with James in Service to create an amicable relationship. More

by michaelE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James in Service, Danny Prudencio, Alan Alfano
Report | Print
Jan 08, 2023 -

Grubbs INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Grubbs Infiniti, Ltd.! If you have any further questions, please don't hesitate to reach out! Take care!

January 04, 2023

Excellent salesman. Phillip was very knowledgeable, kind and friendly. I enjoyed the selection and ultimately choosing the right car with the help of the entire staff. More

by Donna
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Philip antinone, Raza I
Report | Print
Jan 07, 2023 -

Grubbs INFINITI responded

Hi Donna, we're happy you found our staff to be so supportive during your experience here at Grubbs Infiniti, Ltd.. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2023

Vitali was very knowledgeable and courteous! He followed up with phone calls to schedule an appointment and after our purchase. Would definitely work with him again on a purchase! More

by SSTANLEY1960
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mandy Matanga, Vitaliy Malyshchak
Report | Print
Jan 06, 2023 -

Grubbs INFINITI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Grubbs Infiniti, Ltd.! If you have any further questions, please give us a call. We're always happy to help!

January 02, 2023

This is the 4th vehicle we have purchased from this dealership. And we have had a long satisfying relationship with the sales person Joe ODay. More

by hsherrieb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe O'Day
Report | Print
Jan 04, 2023 -

Grubbs INFINITI responded

Hsherrieb, we're so glad that we were able to go above and beyond your expectations 4 times now. Thank you so much again for your feedback! We hope you have a great day!

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