Grubbs INFINITI

Greetings, I purchased a luxury car from Grubbs infinity (Grubbs Family of Dealerships) at 1500 HIGHWAY 114 Grapevine, TX 76051 on 6.15.2022 and it is been disappointing, dishonest, or deceptive to say the (Grubbs Family of Dealerships) at 1500 HIGHWAY 114 Grapevine, TX 76051 on 6.15.2022 and it is been disappointing, dishonest, or deceptive to say the least, I feel like I'm being bait and switched, things were said in the front end just to make the sale, numbers were agreed on, services and repair they agreed to make and now they are completely ignoring the promises that were made and what the sales team discussed with me. The first issue is, that we negotiated the car selling price from the advertised price of $54K to $51,800 which we agreed for the selling price, after I negotiated with Robert and Chris Stiles we also agreed to the trade value of my car of $28,580, which meant they should have sold me the car for $51,800 and use the positive equity of my trade of $5300 as a down payment which would reduce it to $46,500, but what they did instead is insert the positive equity of my trade into it, I didn't agree to it. The value we agree for my trade was $28,580 and the payoff was $23,000 approx. which means I'd have about $5300 to apply towards the negotiated sales price of the $51,800, the agreement was NOT $51,800 after the trade. I wouldn't agree to it after the trade because it'd actually raise the price to be more than the advertised car price of 54K instead of reducing it. Why would I negotiate and agree to a higher price than what was actually advertised? The total trade was supposed to be $28,580 and the 5300k would be reduced from the price not increasing. After we agreed on $51,800, they brought another paper and moved the numbers around, and added additional costs, when I asked to waive it they said they couldn’t, but when I asked again about why they moved it they said it doesn’t really matter it’s just their way to make the numbers work. I was uneasy but didn’t imagine they would use such deceptive tactics like that. When they sent me to another room for the finance department, I asked again why they switched the numbers on the different pages of the contract and the answer I received is that they need to do it to make it work but that it wouldn't make a difference for me. They used sales tactics and had me sign the papers saying I have nothing to worry about, this is deceptive and dishonest. When I asked the finance manager why the positive equity of the trade was added to the price and not deducted, he said again it’s just a way for them to do the numbers, that was a lie. Somehow after I negotiated a price of $51,800 and applied $5300 of positive equity, they charged me a total sales price of $72,200.04 (That’s outrageous) I'd like to correct this ASAP and apply the value of my trade to the $51,800 we agreed on. After the sale there was no one else to talk to and I was left trying to figure out what’s next, I’ve been trying to speak to someone in person ever since I purchased the car, but I keep getting the run-around. In addition to the financial issue, I'm still awaiting instructions about registration, plates, and the service they promised to provide. Both the salesperson and manager said there that there is a fee that I had to pay $1795 (by me) for a multipoint inspection and that this fee would be taking care of all the nicks externally and internally, they specifically said "since they were paid to do so" they'd go back to the repair team and have them fix it. I trusted that promise and Based on what they said, I didn't point out and inspected it in detail, but there are multiple leather rips and dings both inside and out that they both said it'd be taken care of, but now they are not willing to honor. Additionally, we agreed that they'd: Tint the all the windows, Buff Rear Bumper and detail the whole car inside and out, and buff the center console to remove scratches, they said they would fix the nicks and cuts in the leather and touch up paint chips inside and out. This is still outstanding. In addition to that they refuse to provide me with the floor mats the salesman Robert told me were in the back of the car, I specifically was told by the salesperson that it was in the back, and when I went to transfer my stuff from the old car to the new car the mats were not there, this is also misleading and dishonest. In addition to that, the USB isn't working, I can't even charge my phone or plug a GPS and the hooks are broken in the back lift of the trunk, when I asked the salesperson if there was anything wrong with the car prior to the sale, the answer was NO! No word about any of these things, nor about the broken windshield, and lots of convenient omissions. I understand this is a used car, but it's a luxury car from a dealership that claims it focuses on customer service and satisfaction and relationships. I didn't expect questionable or unethical practices and I certainly didn't expect to have to go back and forth to review like an attorney and fight for basic things they promised to fix, it's been over a week and a half now, and still no resolution, no one to talk to. After trying multiple times to get it resolves, calling and emailing, and even elevating it to a manager it hasn't been resolved, when I left a review to caution others, I received an email threatening that I won't receive service until the review was removed. This is not right I don't need to go through this and be bullied or held hostage because they are not honoring their promises and are being dishonest. I’m still left hanging, and I don’t know what to do next, they’re not resolving the issue and the manager left a message saying that this deal is “on hold’ (I’m not sure what this means) this has caused me an incredible amount of stress and anxiety and hours is spend trying to resolve it. Please help. I hope no one else needs to go through this. Thank you More

Kimberly was the BOMB. COM!!!! She was helpful and explained my multi point inspection with ease! COM!!!! She was helpful and explained my multi point inspection with ease! More

The. Best car buying experience I have ever had! Would definitely recommend the Grubbs family of dealerships! I was with my daughter a few months ago when Best car buying experience I have ever had! Would definitely recommend the Grubbs family of dealerships! I was with my daughter a few months ago when she purchased from Grubbs Nissan and it was a great experience too! More

Grubbs Infiniti Service Department really take care of there customers! They don’t rush when taking care of your vehicle. there customers! They don’t rush when taking care of your vehicle. More

We were greeted with a smile at the front desk, our salesman Robert was very upfront with us, our financial officer explained everything in a way we can understand. Everyone that we interacted with wer salesman Robert was very upfront with us, our financial officer explained everything in a way we can understand. Everyone that we interacted with were helpful and smiling. This is my second time coming back to buy a car, the only thing I can say that I didn’t like was the mini buffet was missing in the waiting room. Please bring it back 😊 More

I had a great experience working with Jonte Cox. He was extremely knowledgeable, respectful, and a pleasure to work with. I ended purchasing a new QX80! He was extremely knowledgeable, respectful, and a pleasure to work with. I ended purchasing a new QX80! More

Everyone was amazing! Thank you so much for making buying a car easy. I definitely recommend Grubbs Infiniti! Thank you so much for making buying a car easy. I definitely recommend Grubbs Infiniti! More

We had a wonderful experience at Grubbs. This is our second time buying a car at this dealership. Our first experience with Grubbs left us questioning if we wanted to deal with them again bu This is our second time buying a car at this dealership. Our first experience with Grubbs left us questioning if we wanted to deal with them again but we decided to give it a shot. A big thank you to Esat for going the extra mile to find the car that we wanted. The first car we tried was missing a couple of features that we really wanted and we were not sure that we were going to leave with a car. However we were both beyond excited because Esat found our dream car! One of the things we loved about Esat was how excited and passionate he was about the features of the car. The cars are pretty amazing and do tend to sell themselves but he made the experience fun. Esat was also professional and up front about our expectations, wants, and needs about a car. We also loved that he was friendly and personable at the same time. He is the reason that when it is time for a new car that we will be going back to Grubbs!! More

Great place to lease a car and get a great deal. It’s always good to deal with people of integrity. It’s always good to deal with people of integrity. More