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Grubbs INFINITI
Grapevine, TX
2,115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 25, 2022
Adolfo at Grubbs Infiniti is great. He went the extra mile and took care of us. He made a stressful process easy and convenient. Will purchase from him again. mile and took care of us. He made a stressful process easy and convenient. Will purchase from him again. More
by Drew
Employees Worked With
Adolfo Hernandez, Arya Farahmand, Terry Mccain
January 24, 2022
Samantha was beyond amazing. The first two encounters I had with this dealership's sales and service departments almost made me not want to come back, but she has redeemed my loyalty. She made our experien had with this dealership's sales and service departments almost made me not want to come back, but she has redeemed my loyalty. She made our experience and wait very comfortable. Her communication and people skills are impeccable. More
by Keisha.l.diaz
Employees Worked With
Samantha Seyavong
January 23, 2022
My rating: 1-10 is 20+++ with this dealership! Both Samantha and Ashley could not have gone above and beyond to insure my satisfaction with upmost professionalism! Every time I have dealt with this d Samantha and Ashley could not have gone above and beyond to insure my satisfaction with upmost professionalism! Every time I have dealt with this dealership, from the person who opened my door to check out, everyone is friendly and a pleasure to deal with. Highly recommend them to everyone! More
by lwagner
Employees Worked With
Ashley Zuniga, Medly Chavero, Samantha Seyavong
January 21, 2022
Everything was completed in timely manner with professionalism and friendliness!! Thank you Grubbs Infinity and all Associates I interact with!! Appreciate the dedication!! professionalism and friendliness!! Thank you Grubbs Infinity and all Associates I interact with!! Appreciate the dedication!! More
by nlongoria003
Employees Worked With
The young Lady at the service dept Kudos to her for her kindness!!, Danny Prudencio, Jonte Cox
January 21, 2022
They sent a great coupon and my car was taken care of right away. The staff is very helpful. And they gave me suggestions on what would need to changes next. right away. The staff is very helpful. And they gave me suggestions on what would need to changes next. More
by E Doba
Employees Worked With
Christopher Russell
January 20, 2022
Customer service at Grubbs needs serious work. I purchased a used car for my daughter in October. In November, I received a $6.00 check from Grubbs, with no explanation as to what the check was for purchased a used car for my daughter in October. In November, I received a $6.00 check from Grubbs, with no explanation as to what the check was for. I deposited the check about 30 days after receiving. Last week I received a letter from my bank that they were subtracting the $6.00 from my account as it was returned to my bank as unpaid. Then, my bank charged me $12.00 for a returned check fee. The reason my bank gave me for the returned check was simply “Return to Maker; please contact the person who gave you the check for more information”. I called the dealership and spoke to a lady in finance, knowing that finance was not the correct department, but options on the phone system were limited. I gave her the information above. She was helpful, but told me that she was not the correct person and transferred me to another person in Accounting. That phone rang, went to voice mail, and then stated that “MailBox was full” and I was then disconnected. I then attempted to call back, ask for the previous woman who directed me to accounting, to see if she could assist me with another person since the voice mail was full. However, when the receptionist transferred me, I got voice mail, left a message, and 4 hours later, I still had not received a call back. At that point, I had spent well over a hour of my time trying to get information as to why Grubbs sent me a $6 check, then chose not to pay/honor the check when I deposited it, and my bank charging me a $12 returned check fee. I then decided to contact the GM of the dealership, Michael Williams, asking him to direct me to the right person so I could work through the issue, as well as asking him to call me back so I could relay my frustration with the dealership. I instead got a short email from the GM stating "I got your email I sent it to my accounting department." No apology for my trouble, my frustration, or for my wasted time. After 2 more emails to the GM in as many days, I finally got a reply telling me the following: "I have had reimbursement check cut and should be in the mail today. As far as the check we changed accounts and mistakenly sent some checks out on the old account. I apologize for the inconvenience and the issue was fixed already." Bottom line is my issue is small, and financially insignificant. But, I did not think that it was right for me to pay a return check fee from my bank for a refund check that Grubbs sent to me. I already paid them for the vehicle I bought, and 2 months later it is costing me another $12 and hours of my time. More
by k&t-in-Colorado
Employees Worked With
karina pena
January 20, 2022
Danny, my technician, took care of everything from the start going above and beyond keeping me informed of every detail and being a great human being overall. Can't thank him enough! start going above and beyond keeping me informed of every detail and being a great human being overall. Can't thank him enough! More
by Waltpi
Employees Worked With
Danny
