Grubbs INFINITI

Good visit today . I really appreciate the experience I had today. I will recommend this dealership to others. Thanks Brad for getting me in and out in the the time you quoted had today. I will recommend this dealership to others. Thanks Brad for getting me in and out in the the time you quoted More

Jeff Davis is the best. After he sells you a vehicle? He is there to take care of you. You can depend on him to stay with you through the process and to give you that extra you expect from a First Class De is there to take care of you. You can depend on him to stay with you through the process and to give you that extra you expect from a First Class Dealership. More

GREAT SERVICE !!!! YESTERDAY 2/27/2021 OUR FAMILY HAD THE GREATEST EXPERIENCE ON THE PURCHACE OF A 2011 KIA SORENTO, FOR OUR DAUGHTER. ARMANI LE ROUX IS ONE OF THE MOST PROFESSIONAL, KIND HEARTED SALES PERS GREATEST EXPERIENCE ON THE PURCHACE OF A 2011 KIA SORENTO, FOR OUR DAUGHTER. ARMANI LE ROUX IS ONE OF THE MOST PROFESSIONAL, KIND HEARTED SALES PERSON THAT WE'VE ENCOUNTERED. NEEDLESS TO SAY THIS CAR BUYING EXPERIENCE HAS CHANGED MY ENTIRE VIEW ON THE PURCHASING OF A USED VEHICLE. ONCE AGAIN, THANK YOU TO THE ENTIRE TEAM AT GRUBBS INFINITI !!! TIM & DINIA HENDERSON AND OUR DAUGHTER MAYA !!!!! More

I love Grubbs! Fast and efficient service. Brad is the best service provider. I got a loaner car and I brought it back 3 days later. No issues at all. best service provider. I got a loaner car and I brought it back 3 days later. No issues at all. More

Great service! Paul his a true professional, listens to us and does what he says. Eating area very comfortable. Overall a 5 out of 5 experience. us and does what he says. Eating area very comfortable. Overall a 5 out of 5 experience. More

We drive a very low mileage older year model QX56. Grubbs treats us with service as if we are driving a current year model. Their attention to detail makes us feel like we are just as special as their new ca treats us with service as if we are driving a current year model. Their attention to detail makes us feel like we are just as special as their new car customers. Our service advisor, Brad Ogle, was able to diagnose and repair an issue that was extremely difficult . We appreciate his patience and diligence to complete the repairs. More

Julie Kinney was awesome. Very professional and updated me frequently. She gets the 10+, Golden Star. She was great!!!! The service call taker/scheduler, Marisol??, I couldn't understand her when she said me frequently. She gets the 10+, Golden Star. She was great!!!! The service call taker/scheduler, Marisol??, I couldn't understand her when she said her name, is a completely different story. I have called several times leading up to my service and she is very unknowledgeable, puts me on terminal hold and doesn't ever have any answers and when she responds, it is very curt. She will absolutely ruin a great rating for a service advisor if the client is unaware that even though a service advisor is great but gives a low rating due to this service call taker, it would be very unfair to the service advisor. This call taker needs either be trained, get more training or if she has had both, maybe put her in a different position so that advisors are not unfairly rated due to her inexperience/unprofessionalism. First impressions matter and she doesn't cut it. Your competitor in Frisco doesn't have this issue w the service call taker/scheduler. I reiterate that Julie Kinney was on task and great to work with. I gace a rating of 5 based on her performance only, not based on poor performance of service call taker/scheduler. That girl gets an "F" or a -10. More

Sam Ogunniran , Is the best Salesperson hands down, he was very patient and made sure I received the best rates and the best quality of business throughout the entire process. If anyone is need of a great was very patient and made sure I received the best rates and the best quality of business throughout the entire process. If anyone is need of a great and awesome sales person Sammie is the one. Thanks Grubbs Infinity and Sammie for your incredible service. More

This is my 4th car I purchased from Grubbs Infiniti. Even though I live about an hour away from the dealership I still choose to go there always. The customer service I receive over there is exceptional and though I live about an hour away from the dealership I still choose to go there always. The customer service I receive over there is exceptional and it's always a pleasure purchasing a car there. Wendy my sales associate did not let me feel like I was purchasing a car it was more of a building a relationship. Thank you to the entire dealership and the staff for always taking care of me and my car needs. I would highly recommend you to go see Wendy in the sales department if you're in the market of purchasing a car, she does an amazing job working with you. More

Best dealership I’ve been to! They didn’t sugar coat anything and was honest about the deal we were getting. We will for sure be back to purchase again in the future! anything and was honest about the deal we were getting. We will for sure be back to purchase again in the future! More