Grubbs Nissan

My go to car dealship is no longer !!!! Well went to my go to car dealership to hopefully to buy Honda Pilot ,this would have been my third car from this dealship,my last two purchases were Well went to my go to car dealership to hopefully to buy Honda Pilot ,this would have been my third car from this dealship,my last two purchases were great,thay wanted to sell me a car and went above beyond , But it all change,that no longer, that don't want to work with you anymore,perhaps Grubbs Nissan has lost customer loyalty and new management ,Honda Pilot was perfect match for me but salesman Philip Mack and the team really we're not helpful,hey I was very put out ,this Honda was perfect for me anyway Grubbs Nissan will no longer be my go to car buying dealership and I will make people know when there in a market for a car to perhaps to look elsewhere sorry Grubbs it great shame More

Great Experience I had a great experience at Grubbs Nissan. My sales consultant was Ernest Morrison he took great care of me. I purchased a 2016 Acura and the process I had a great experience at Grubbs Nissan. My sales consultant was Ernest Morrison he took great care of me. I purchased a 2016 Acura and the process was smooth and the customer was actually put first and I love my new car!!! More

grubbs will make sure your vehicle is serviced properly After reviewing other vehicle services I always come back to grubbs their techs make themselves familiar with your car and the owner you will never be After reviewing other vehicle services I always come back to grubbs their techs make themselves familiar with your car and the owner you will never be just another number I broke my leg last year Johnny who is my salesman showed good salesmanship when he offered to come to my home to help with servicing my cube I have never had this type of service before especially not at any dealership I was very appreciated of Johnnys kindnesses and expertise I highly recommend grubbs for their knowledge and high performance with top friendly service More

Sales and Service I have purchased three new vehicles from Grubbs Nissan in the last 6 years. Charles Back was the sales consultant for each one. Charles is a friendly, I have purchased three new vehicles from Grubbs Nissan in the last 6 years. Charles Back was the sales consultant for each one. Charles is a friendly, knowledgeable and professional sales consultant who makes the purchasing process a pleasure. Grubbs as a whole makes you feel like part of their family. There service department is outstanding! I have primarily worked with Jeff Norris for years. He goes the extra mile and provides you with friendly and knowledgeable support and service every visit! More

Customer service in the service department is horrible We took the car to grubbs nissan service because we had a nissan brand battery (84 month battery with a free 24 month replacement warranty). The batte We took the car to grubbs nissan service because we had a nissan brand battery (84 month battery with a free 24 month replacement warranty). The battery was manufactured and labeled from the manu less than 18 months ago, so it was obvious it was under factory warranty. They were refusing to replace the battery because i didnt have the pirchase receipt with me. If u can look at the batter and verify the manufacturers date. If it was made less than 18 months ago then there was no way it was purchased before that time. So why are you required to have the receipt. They wouldnt let me take the battery out if the car either. I had to jump start the car and have someone physically follow me to the dealership so they could try to reject the warranty replacement. I habe purchased three vehicles at this dealership years ago. It has obviously gone way down hill since that time. I will not be back. More

Overall bad dealership I have a 2014 Frontier with 37k miles and the window tint has already started to bubble on the front windows. The dealership stated the tint is only I have a 2014 Frontier with 37k miles and the window tint has already started to bubble on the front windows. The dealership stated the tint is only covered by the 3/36 warranty. 2 front windows tinted for $245 dealership markup and only covered by basic warranty? I will never buy here again. You get a MUCH better deal and warranty from any of the thousands of storefront window tint shops. More

HORRIBLE CUSTOMER SERVICE. DOESN'T KEEP THEIR WORD If it were possible to assign a negative star rating to describe our experience at Grubbs Nissan this past weekend, that's what we'd do. Ultimately, t If it were possible to assign a negative star rating to describe our experience at Grubbs Nissan this past weekend, that's what we'd do. Ultimately, the bottom line issues were extremely poor communication, high unprofessionalism, broken commitments, and complete inconsideration and lack of respect for a customer's time and value as a potential buyer. Thursday, at 6:30pm, we walked into the dealership with clear intentions to sell our current vehicle at a set price and we wanted the payout to us at the close of our deal, not rolled into a trade-in value on a new vehicle. Our sales consultant agreed to the set value we requested and the payout terms, which is the catalyst to us proceeding to do further business with this dealership, and purchase a new vehicle. As soon as we agreed to have the required credit background check on this transaction, to begin the new vehicle purchase process, things began to unravel. When speaking to the pre-owned sales manager about the terms and conditions of our new car purchase, we noticed the amount they agreed to buy our current vehicle for was included in the amount they expected us to finance with them. For example, if Nissan agreed to pay $3,000 for our car ("trade in allowance"), there was a $3,000 "trade in payoff" netting against the trade in allowance in the detail of our financial agreement for the new car, essentially, meaning they were going to LOAN us the money they agreed to PAY us for our trade-in, and keep our car (= $0 value for the car for us). After 45 minutes of debating with the pre-owned sales manager, he finally agreed to remove the trade in payoff line item and handle the purchase of our current car separately. Thinking the primary reason for us coming to this dealership had been handled and was ready to process, we began pursuing additional business with them to start our search for a new vehicle. Originally, we were speaking to the sales consultant about buying a used car, but upon hearing about the new car rebates and incentives, we decided to pursue a new vehicle instead, especially given the pre-owned vehicle we were considering already had 30,000 miles on it but was being presented to us at the same price as a brand new vehicle. This process took another 3 hours of our evening with a lot of unnecessary back and forth, easily avoidable had our requests actually been listened to. Ultimately, at 10:30pm, the sales consultant tells us that the vehicle we want is not on their lot and they'd have to have it delivered the next day. One positive takeaway is that they allowed us to drive home a demo vehicle for the night. Friday morning, we sent our sales consultant a VIN # of a vehicle that had exactly what we wanted, but it was at another dealer location. He assured us that particular vehicle would be delivered, and told us we'd have to pay a $250 delivery fee that WOULD be refunded. We were hesitant to do that because we were speaking with the sales consultant over the phone and were not comfortable providing credit card details in that manner. When documentation of this refundable $250 transaction was requested, they said they could not provide us with that information. After another debate with the dealership management, a copy of a locate and deposit worksheet was texted to us and the $250 was waived. Interestingly enough, the form clearly states that the $250 fee MAY be refunded, if the vehicle delivered is not exactly as you ordered, or if Nissan Grubbs cannot provide the vehicle as described on the form. Around 2pm, the sales consultant calls and says the car is en route and will be at the dealership in 15 minutes. Around 4pm, we were told the vehicle was at the dealership. We ask for the VIN # and mileage to register the vehicle with our insurance company, and the VIN# does NOT match what we provided earlier Friday morning. Turns out, they had a vehicle that matched our specifications already in their inventory. Don't understand the need to have a vehicle delivered that was already there, but go figure. Perhaps they were hoping we didn't contest the $250 charge and could make some easy money. PART TWO: We arrived at the dealership about 6pm to complete the new car purchase transaction and receive our agreed-upon payout for our current vehicle. Before heading to the finance department, we reviewed the intent to purchase form and agreed on the details, which clearly showed that the offer for our current vehicle was not rolled into the financed amount and was handwritten in the notes below, as a separate transaction. We were then asked to sign a form that specifies what Nissan owes the customer and that the customer owes Nissan (henceforth called the "Nissan Owe/Customer Owe" form for purposes of this review). In both sections of the form, it clearly stated "nothing was owed" from either party. This prompted us to ask if the agreed-upon payout check amount was not listed on this form because we would receive it upon signing the finance agreement, which is what we were expecting based on the opening conversation regarding our current car on Thursday evening. Our sales consultant then tells us that we will not receive our payout check until the new vehicle loan was funded, which could take up to 5 business days. Mind you, the payout of the current vehicle was not dependent upon the purchase of the new; they should have been mutually exclusive. The agreed-upon terms of the payout of the current vehicle was the deciding factor that catalyzed our willingness to do additional business with this dealership, and with that commitment not being upheld by Nissan, we expressed our displeasure and frustration with the lack of clear expectations and asked to speak to the general sales manager. The initial presentation of the general sales manager was an air of concern for us as customers of Nissan; however, when we relayed the details of everything that had transpired and all the time that was spent (now over 5 hours over the course of 2 days) to do business with them, we quickly realized that they place no value on us as people in general nor conduits to the success of their dealership. His demeanor went from "I'm sorry, there's nothing I can do" to one that was quite patronizing and highly unprofessional. At this time, we decided to terminate all business with this dealership, but we asked for copies of everything we signed for our own documentation purposes. He refused. Repeatedly. We felt it in our right to obtain this information, given the outcome of the transaction. Since he refused, we pursued the assistance of local law enforcement. The officer clarified that our concern was of a civil nature, but to help make amends, he recommended that copies of all documentation signed be provided to us. The sales manager claimed that he did not want to do that for competitive business purposes. We asked that if he didn't want to give them to us, that he'd shred them in our presence, so we were comfortable they would not be misused. The sales manager then said he had to retain them for customer documentation purposes. (Were we really customers if we didn't do business with them? Go figure). At any rate, we ended up getting the documentation with all financial numbers blacked out and left. This was a detailed account of poor customer service, lack of respect, and outright lies. We are grateful that we did not commit to business with this dealership and would encourage anyone who thinks they might want to do business with them to think twice. UPDATE 8/15/2016 Let me tell you how Karma works in your favor when DEALERSHIPS try to get over on you. So after all the hassle that Nissan Grubbs gave me and my family, we sold our older vehicle on 8/14/2016 (SUNDAY) for the same price they were trying to get over on us on AND we received it in CASH! On Monday(8/15/2016) we went to Southwest Nissan in Weatherford, TX. We received the same vehicle with a BETTER package (moonroof, leather seats, crash avoidance, EVERYTHING) for $1,000 LESS than what this shady dealership tried to offer. BETTER CAR & BETTER SERVICE. GOD is good!! STAY AWAY FROM NISSAN GRUBBS!!!!!!!!!!! More

Internet Advertising is Misleading My wife and I live in the Wylie area and had been looking for a '16 Maxima when we found the Grubbs Nissan site. For 2+ weeks they had a Maxima SL on My wife and I live in the Wylie area and had been looking for a '16 Maxima when we found the Grubbs Nissan site. For 2+ weeks they had a Maxima SL on their site, brand new, with 3 miles for under $32K. I went online and inquired about the car and they assured me the vehicle was on the lot. I told them we'd come over and look at it the following day. The morning of the following day, one of the sales reps called to set up an appointment. I confirmed with them that the car was there. Verified the VIN, etc. Told them we'd come over after work (about 6PM) and that we would call before we headed over. That evening we headed over, giving them a call and they assured us they would pull the car out front for us to look at and test drive. After driving for an hour and a half in rush hour traffic, we get there to find that not only do they NOT HAVE THE CAR that they have been advertising for the past 2+ weeks, but that it was a demo that one of their sales reps was driving and the car was out with the rep. Oh BTW, it also supposedly had over 1500 miles. They then tried to sell us on another car but by this time we were just fed up with their BS. These guys are "crap" and I am in the process of writing a letter to Nissan USA because that type of advertising and behavior is reprehensible. If it were up to me, since I drive a BMW I would be looking at one for my wife but she likes the Nissan brand. But we wont be buying one from Grubbs. More

They are selling lemons I've had 3 pre-owned vehicle's from Grubbs in the past 4 months and 2 of them broke up on me within 2 weeks and after I purchased. Wanted my money bac I've had 3 pre-owned vehicle's from Grubbs in the past 4 months and 2 of them broke up on me within 2 weeks and after I purchased. Wanted my money back after the second car broke down they said not happening so after all that I ended up having to purchase another car pay even more money then I attended to pay and it's been about 1.5 months and now it at the dealership and they r telling me I have to pay them to check and see what's wrong with xxx. I'm out about $13,000 cash paying for checks and getting different things fix that dealership should have notice b4 selling. I've tried contacting owners,gm,sm's and all no one returns my call or they never answer. Would recommend anyone to shop for cars at grubb Nissan or any other Grubbs dealership in the world More