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Grubbs Nissan
Bedford, TX
1,049 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,049 Reviews of Grubbs Nissan
March 01, 2015
Leo is very nice and knowledgeable and helpful. Got a very nice 2015 Altima for a good price. Leon was very helpful and knowledgeable and went out of his way to do anything to help. But Keith Wil Got a very nice 2015 Altima for a good price. Leon was very helpful and knowledgeable and went out of his way to do anything to help. But Keith Wilde really low balls the trade in value. So beware of that. Johnny Romero is like an encyclopedia for Altima's. Learned a lot from him. More
by leona
Employees Worked With
Leo, Johnny Romero
March 01, 2015
Grubbs Nissan, totally happy sales experience! I went and bought a new Nissan Xterra! I couldn't be happier with the sales guy I got. His name was Brad Hearron. He was super nice, went completely o I went and bought a new Nissan Xterra! I couldn't be happier with the sales guy I got. His name was Brad Hearron. He was super nice, went completely out of his way to make sure I was happy and comfortable. My car was perfect. All it was missing was running boards and they took care of that just a few days later. I am so happy with my car and I'd recommend Brad to anyone looking to buy! He was just amazing! More
by creuss
Employees Worked With
Brad Hearron
January 01, 2015
Very Dishonest Management & Salesman This was the worst experience I have ever had at a dealership. I do not advise any one to do business with this dealership. They are not an honest b This was the worst experience I have ever had at a dealership. I do not advise any one to do business with this dealership. They are not an honest business. I took an older couple to assist them in purchasing a car. I was also open to trading in my 2012 maxima if a decent deal was reached. Once we entered the dealership a salesman name Giulio Forstall was introduce to us. He appeared to be a nice salesman. We were very up front about the type of car we wanted and how much we were willing to pay. We provide all the information that they need to write an offer. The salesman Giulio went to the managers office to present our offer. He came back with these ridiculous numbers. We politely said no to the offer and proceeded to leave. The manager Keith said give them another chance to make it right. We agreed to stay. After several negotiating attempts no agreement was reached. We proceed to leave but they wouldn’t give our keys back to us until they had the opportunity to try & change our mind. We ask for our keys to our car several time but no would give them to us. After 10-15 min. another salesman walked up and said are these the key you are looking for. 2 minutes after leaving the parking lot the salesman Giulio called & left a voicemail on my cell. Exact words from the voicemail. (HEY THIS IS GIULIO FORSTALL AT GRUBBS NISSAN. I TALK TO MY GENERAL MANAGER & TOLD THEM WHY YOU GUY WALKED OUT AND HE SAID GO AHEAD AND MAKE THE DEAL AND HE IS WILL TO GO AHEAD AND MEET BOTH OF YOUR PRICES. BOTH YOU & TB SO PLEASE GIVE ME A CALL AT THE NUMBER 817-891-1507 THANKS BY). I informed the older couple that I was with about the voicemail. I called Giulio back and said we will be back to sign the papers but we needed to get something to eat after being in the dealership for several hours. Giulio and I talk several times before the day ended. I even asked him to text me the finally numbers to make sure we was on the same page. He text me the information with the break down. The last call was from Giulio at 7:21 pm with the suggestion that we wait until the next morning at 9:00 am to come in to sign the papers because he hasn’t had the chance to prepare them. We agreed because we was tired. The next morning I called Giulio to make sure everything was in order. He said yes that they had pull the 2 cars around and for us to come in. Once we arrived Giulio gave us the keys to the new maxima & altima while sitting in the waiting area for them to complete the paperwork. After Giulio kept coming back to us asking us questions about information that we had already provided to them in writing we started to get suspicious. About 45 min. later Giulio came with the final paperwork. The paperwork had totally different numbers. The price had increase substantially. You can image we was shocked. He tried to explain why the numbers had changed. We said no and that this is not what we agreed to and this is not the numbers that was on the paperwork before. I showed him the text and let him listen to the voicemail that he had left. Of course they tried to justify their actions by blaming the Manager Keith and the General Manager for not understand what the other one had agreed upon. We decided to leave because when someone tries to deceive you its just not right. I hope our experience will help others to seeking the car search somewhere else. If a business can’t be honest with their customers they don’t deserve to be in business. There are several Nissan dealership in the DFW area. So when you see the name GRUBB NISSAN please think twice about entering into their establishment. I will be contact several others company regarding our experience to make sure the salesman Giulio, Manager Keith and General Manager will never get the chance to do this to anyone else. I have all the documents, voicemail and texts to provide that this company shouldn’t be in business. More
by rjcksn9
Employees Worked With
Giulio Forstall , Keith Wilde
October 08, 2014
Complete Sales and Management Disappointment!!!! It's sad to say that my experience with Grubbs started out extremely well. Only to end as a complete disappointment. The sad part is that the manag It's sad to say that my experience with Grubbs started out extremely well. Only to end as a complete disappointment. The sad part is that the management team didn't even acknowledge my feedback, instead they did exactly what they are doing on Yelp now...acknowledging any kudos and avoiding addressing dis-satisfied customers. Even though my test drive and initial conversations led me to believe it would be a great experience. As a pre-approved customer I thought this would be a slam dunk. Their Internet Sales representative was responsive and attempted to help me close on the vehicle. Somehow it was taken over by the Sales Manager and that's where wheels came off! It took two days and 5 emails from me in order to get the buyers order detailing the costs for the vehicle. To make make matters worse I was emailed and told that they were busy with customers. So, of course I had to ask for a clarification if I was perceived as a customer. It was disappointing when I received the quote from the team lead to not even acknowledge what had transpired (including an irate email from me), but it was passed off as making sure that the car was ready when I had acknowledgement from the Internet Sales Rep that it was being worked on. So it was a flat out LIE. Then I was asked to come out to close the deal that night to help the team hit end of quarter numbers, despite my previous emails with the team that I wouldn't be available due prior commitments. It's sad to say that the price was settled and the only step left was the review of the Buyers Purchase Agreement, so I could see the fully loaded price. Upon review, I indicated the fees were high for me and I requested either they be reduced or the price of the vehicle be reduced to offset this cost. I received a call this afternoon informing me that I needed to be "educated" on this expense, which was quite insulting especially since he continued to call me buddy and friend I've bought a number of cars and am quite familiar with the car buying fees involved. Nonetheless, I was informed that I was surprising the team with my request because the price is done and that I had no choice but to accept this. So I decided to not proceed with the purchase through this rep. I let emailed the manager about what transpired and was not surprised to get a response. I would not recommend speaking directly with any of their sales management team unless you want to be spoken to like you are a child. More
by chgemini
Employees Worked With
Keith Wilde
September 06, 2014
Highly recommend Charles made the sales process as painless as possible!! Christi hammered out the paperwork with ease. Overall highly satisfied bought today 9/6/2014. Charles made the sales process as painless as possible!! Christi hammered out the paperwork with ease. Overall highly satisfied bought today 9/6/2014. thanks again...keep up the great work! More
by Lsalerno80
Employees Worked With
Charles Back, Christi Henderson, Charles Back
July 24, 2014
Nasty, Rude & big time Liars!!! I agree with all the other reviewers. Unfortunately did'nt read reviews before going there. They are Rip off...LIARS. Stay away! I would giev them n I agree with all the other reviewers. Unfortunately did'nt read reviews before going there. They are Rip off...LIARS. Stay away! I would giev them not even "0" ZERO but system wont let em select. They lied to me on the car condition saying its good but A/C was broke and they promised me they would fix it and give it WITH warranty. When I negotiated warranty for whole car for 90 days they agreed and signed papers. After going to finance guy(who wanted me to buy extended warranty) they would just staright out decline and when I showed them paper work they just SNATCHED it from my hands and said "this is dealeship property and we will do whatever we want to" and walked off. Their so called MD of sales was worthless with NO empathy and not even apologetic. ABSOLUTELY RIDICULOUS MANAGEMENT. Let me explain why all this happened. I think you need some surveillance cameras in the property because most probably you might not believe what they did to me. The accord listed online says its in good condition for 7995, BUT the A/C was broke. I started dealing with Victor Oscacio and he took my information and talked to AK Khan. They called the technician who did the inspection and discussed in the office for 30 mins and finally came up with quote saying that he reported the fault when he checked it but his manager did not record it. They promised me that they will fix the car and put a new compressor, BUT the catch was they were charging ME for that. Which I opposed and said they need to reduce the price. I was asking for 7500, they were saying 8K and Victor called up AK Khan (THE Director of pre-owned sales) to talk to me since I was not convinced. Here starts the lies.....Khan says the AC is just fine, it just needs a little repair and they will do it only if I pay 7750. I did not agree for that because I lost credibility in them by this point already and said how can I believe that its not gonna go bad once I take it home. Here comes another lie...they were gonna give me warranty for 90 days and asked me if I will buy then. First I said NO and I almost walked off then comes Aziz Rahman. He started this thing all over saying he will get his manager to agree with him to warranty if I pay 7750, I said if I get warranty on the whole car , not just AC I will pay 7600. I expressed my concern of not believing, he said its GRUBBS dealersip which is been in business for 42 years and moreover he dont lie so we can trust him (which didnt even last a whole hour). He assured me the warranty and brought all the paperwork including the one paper which says warranty is for 90 days. We finally made a deal based on warranty for 7700. When we finally went to financial office where I met Mr Alvin and MR SAMMY (the only nice and honest person of all your employees I dealt with). Alvin while going through all the papers said there is no warranty and offered me extended warranty. That made me mention my 90 days warranty. He called Keith in sales and was trying to confirm that I should not have got it. I showed him the paperwork signed by Aziz and his manager agreeing to it. He walked over there personally and brought back AZIZ after 20 minutes and he was bluntly lying saying "oh we just signed the wrong paper" and wait its not over yet I did not agree and asked him to send AK KHan because he also agreed to it. Khan walks in straight and says "we did not give you any warranty", as soon as he said that I showed him the paperwork which they signed and said I will not buy if there is no warranty, that's when he SNATCHED THE PAPERS out of my hand. I don't know if you are shocked by this behavior but I was absolutely. I said NO..you cannot do this. you cannot bully me like this..........he said "this is dealership property and we can do whatever we want to" and just walked off on my face. I did not know what to do and how to react I was so mad and turned red and went to MR Sammy, explained him what happened and asked for your number. He was sooo apologetic and asked me to wait and he would get the general sales manager. Which is MR Edwardo Jordan, the most inconsiderate manager I have ever seen in my entire life. I wish I had not spoke to him, because that only made my hatred towards the dealership worse but nothing better. All he would "SAY" was I apologize with absolutely no feeling whatsoever. I already mentioned this to him and saying this again that HE DID ABSOLUTELY NOTHING to please me or convince me. All he said was I apologize and I will give you the 90 days warranty you asked for. FYI, I was not asking or begging, I was PROMISED the warranty. So you are not doing a favor to me, after all that lying and rudeness this is ALL a GENERAL MANAGER OF SALES could do for me. Seriously? That explains everything I hope. He would ask me what he can do for me to make me happy, everything he would do was superficial because he was biased, I said if he is been manager for 30 years he should know better of what he can do to please a customer. Which apparently he had no clue of. He would not even try to please me by any way. I was there for 4 & 1/2 hours, wasted my time, energy, and also got a credit check on file and I guess even the title was issued under my name. but all this for nothing. I drove all the way from Downtown Dallas even though there are several of car sellers here on Lemmon Ave which would probably sell for very cheap as well but I wanted to buy at a TRUSTED dealership, which was not the case anyways. More
by eclipster
Employees Worked With
AK Khan (Liar #1), Aziz Rahman(Manipulating sales guy), Edwardo Jordan (Worthless MD), Alvin Webb
July 09, 2014
Horrible costumer service They sold a car I had paid a down payment on and then lied to me and tried to sell me a different one. They even got upset with me for not wanting to They sold a car I had paid a down payment on and then lied to me and tried to sell me a different one. They even got upset with me for not wanting to buy a different car. Long story short, stay away from that place, seriously. More
by vizsla17
Employees Worked With
Nasoih Elsadi
June 02, 2014
Avoid them no worth the experience We walked in the building and 15 minutes waiting nobody say even hello, when were about to give up and take our business somewhere else a nice gentlem We walked in the building and 15 minutes waiting nobody say even hello, when were about to give up and take our business somewhere else a nice gentleman saw us disappointed (Michael Vu) after explaining what happened and inquiring if they even had salespeople he took us to Pat who did her best to recover from a bad first start. Mr. Michael offered a free fuel tank as an apology but we haven' t got it. We were not there for free anything we were ready to buy. We ended up buying a Nissan quest. We got to finance and the problems begun no computer system they made us wait over 2 hours and nothing they made us come back the next day . In addition to these the information given to us was one but later we realized they had giving us a higher pay off amount for our trade in and they pay off was actually less. They had us 3 weeks. Coming back and forward on the phone asking for the money back that they had kept. It made us feel like a hot potato nobody was willing to take action and responsibility some of phone calls were even with a tone of sarcasm and a rude attitude (Cheryl) it is been over a month and we are still trying to get our money back. If you are willing to take the risk and deal with this team...go for it but I wouldn't recommend it unless you don't care spending extra time to get things right if something goes wrong because they don't take ownership of their mistakes. More
by Posoz
Employees Worked With
Patrick Jordan and Cheryl from accounting , Pat Skaggs
February 11, 2014
Jim Driskell is very helpful. The service department on the other hand I can not say that. I purchased a 2007 Honda Civic and in the agreement they would replace the battery(corroded posts) and battery cab the other hand I can not say that. I purchased a 2007 Honda Civic and in the agreement they would replace the battery(corroded posts) and battery cables(due to corrosion getting into the cables). I brought the car in to have this done and came back a following day to pick it up. It was raining so I did not check under the hood till later. I found they had only replaced the battery. Second time in now to fix the cables. My wife takes it in and they just cut the ends off and replace those. So now the factory post covers do not fit and all the red no-ox all over the battery looks like crap. So now after a few weeks mehdi daruwala sends me an email wanting me to fill out a survey on Grubbs. Which I did and with all the negative things I said in the survey you would think with him being a GM I would here something back. NOPE. I heard from my salesman Jim Driskell and he is working with me to get the issue fixed. But as far as mgmt and the service department I would not recommend them at all. More
by DonPonder
Employees Worked With
Jim Driskell, Mehdi Daruwala
January 18, 2014
Normally not a person that will write reviews but must relay the very pleasant experience that I had with Grubbs Nissan and Nasouh Elsadi in particular. Recently purchased a 2012 Sentra for my daughters relay the very pleasant experience that I had with Grubbs Nissan and Nasouh Elsadi in particular. Recently purchased a 2012 Sentra for my daughters and the sales people that I delt with were extremely professional and knowledgeable on their inventory. We settled on the Sentra we liked and were able to negotiate a fair price. The most impressive part of the experience came after we returned home and realized that an important feature that we had wanted for the car was not included. While we had discussed the feature (many features were discussed) early on during our sales process, I had neglected to confirm that is was actually available in this particular car. I returned the next day and spoke with Mr. Elsadi. I believe that he had every reason to deny my request but after discussing he agreed to provide the feature at no charge. After setting an appointment at the service department for the install we are good to go and all truly love the car. Huge appreciation to Clint in the service department for the excellent care and wonderful install. My experience with Grubbs has been awesome and they have proven to me that they are a company that believes in customer satisfaction and will stand behind their products. Many thanks to the Grubbs team!! More
by GriffinDFW
Employees Worked With
Nasouh Elsadi
