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582 Reviews of Grubbs Nissan - Service Center
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May 24, 2019
Excellent service!! My visit was so pleasant. From my arrival to departure the staff were gracious and helpful in answering my questions. Nice dealership. I’ll be back. My visit was so pleasant. From my arrival to departure the staff were gracious and helpful in answering my questions. Nice dealership. I’ll be back. More
by Andy9999
Employees Worked With
Shantai Isom, Taylor Robinson
May 11, 2019
Grubbs Nissan has the best service. Period! We took our new Altima for a scheduled oil change. Service was excellent as usual and Mr. Siddarriss Swann, who sold us the Altima, spotted us at the We took our new Altima for a scheduled oil change. Service was excellent as usual and Mr. Siddarriss Swann, who sold us the Altima, spotted us at the service center and immediately came over to say hello and to make sure we were being taken care of. Service is always great at Grubbs Nissan- we should know, because we’ve bought three cars from Grubbs and we always feel like VIP because of people like Siddarriss Swann and the excellent customer service we’ve come to expect and love. Thank you Grubbs! More
by FamilyValues247
Employees Worked With
Siddarriss Swann
May 03, 2019
Excellent service It was just a screw in the tire, but Ramon made sure it was covered and got it changed quickly. Service people were friendly and very professional. It was just a screw in the tire, but Ramon made sure it was covered and got it changed quickly. Service people were friendly and very professional. More
by lgenlewis62
Employees Worked With
Ramon Rodriguez
April 18, 2019
Determined They were persistent in finding the problem and got my truck back to me the same day. The tech was very knowledgeable! I will use there service again They were persistent in finding the problem and got my truck back to me the same day. The tech was very knowledgeable! I will use there service again More
by Kelsey1972
Employees Worked With
April 13, 2019
Grubbs Nissan Service is Top Notch I purchased my vehicle from another dealership but I have it serviced at Grubbs Nissan because the service department is staffed with highly trained a I purchased my vehicle from another dealership but I have it serviced at Grubbs Nissan because the service department is staffed with highly trained and competent staff. I worked with Jeff and he was personable, knowledgeable and professional. He didn't try to sell me anything extra and I didn't feel pressured and he kept me updated about my vehicle. The prices are extremely reasonable. Norman was my technician and it was obvious that he is highly skilled and trained! Thank you Grubbs Nissan Service Department for such a positive experience in a stressful situation! More
by PHOENIX
Employees Worked With
February 05, 2019
Horrible service experience Worst Nissan dealership in the area. I made service appointment for 8:00 am Saturday morning. Upon my arrival there was no less than 25 cars in fro Worst Nissan dealership in the area. I made service appointment for 8:00 am Saturday morning. Upon my arrival there was no less than 25 cars in front of me. The dealer was clearly overwhelmed as there was only 2 service advisors working. After waiting 40 minutes to speak to an advisor I was told the wait time was 3 to 4 hours for an oil change. When I questioned the young man who was working with me I was told there was a lot of walk ins. So the wait was especially long. Why do they take appointments if walk-ins take priority. I will not return. More
by David T
Employees Worked With
Jason Remich
October 31, 2018
Terrible customer service.!!! Every other interaction resulted in me getting lied to! I would leave a message on voicemail and it would take hours to get a response. They had the Every other interaction resulted in me getting lied to! I would leave a message on voicemail and it would take hours to get a response. They had the car a week and I was about ready to send a wrecker to pick it up and send it to real mechanic. I guess it is back to Fort Worth Nissan. More
by Jbarron
Employees Worked With
Sean Chak
October 26, 2018
customer service My review is late in coming however I absolutely must thank each and every person at Grubbs Nissan because they were not only reassuring and confident My review is late in coming however I absolutely must thank each and every person at Grubbs Nissan because they were not only reassuring and confident in helping me with my situation with my vehicle they showed professionalism beyond my expectations! I want to especially thank everyone in the service department especially Sean Chak!! This man went way beyond the call of duty.He kept me informed on my car issues every step of the way.Sean also worked with the company Nissan and literally saved my life and that of my son fianinically because as a single mom I wouldn't have been able to afford the repairs needed to repair my car.Nissan covered the entire cost of my car repair as well as that of a rental car.My son and I were beyond words of thanks and appreciation for what this fantastic company did for my family!God bless Nissan Grubbs Nissan and especially Mr.Sean Chao and every person at Grubbs Nissan for helping with my situation!!! I will never ever forget your generosity caring and support for everything everyone involved accomplished especially within the one week time frame.Thanks everyone at Nissan Grubbs Nissan and Sean for making my experience a positive memorable joyous experience!!!! May God bless all of you at Grubbs Nissan and have a fantastic joyous healthy happy Holiday season!!!!! Sincerely Ms,Judy Jones More
by jaj3396
Employees Worked With
Other Employees :
Darrick Phillips, Gary Brown, Zee Mirza, Pete Menchaca, Danny Wilkins, Sean Chak, Jason Remich
September 21, 2018
Above and beyond Darrick Phillips has went above and beyond our expectations concerning our Morano. He's very professional and his main concern is that we're happy. He Darrick Phillips has went above and beyond our expectations concerning our Morano. He's very professional and his main concern is that we're happy. He always takes care of us from dealing with our oil changes to our tires. Give this man a raise if he hasnt got one already. More
by WardsRus
Employees Worked With
Darrick Phillips
September 18, 2018
Spectacular Service Tiffany gives Stellar Customer Service and Always goes Above and Beyond to serve her customers. I really like that she is a great communicator . She Tiffany gives Stellar Customer Service and Always goes Above and Beyond to serve her customers. I really like that she is a great communicator . She is very friendly and professional. I have been a Customer for 10 years and Tiffany is my go to girl for Service. Grubbs is an Outstanding Family Owned Dealersjip and you will be happy with there Service. Eric and Jenna Grubbs are great people.I have pyrchased 2 cars from them. So if you are looking to buy a car or need great Service Grubbs is the place to go. More
by WoohooWendye
Employees Worked With
Tiffany Emrick
