Grubbs Nissan - Service Center

The worse, stay away Recently leased a 2018 Nissan Sentra from Grubbs. My wife who is the primary driver said the USB port was not working. I tried another charging cable Recently leased a 2018 Nissan Sentra from Grubbs. My wife who is the primary driver said the USB port was not working. I tried another charging cable and validated the USB was not working properly. I was thinking this was a non issue to take it in as it is still under warranty. WRONG!!!! Service person comes back after having the car for about an hour and states that we damaged the port, shows me a photo of the internals of the USB port and said due to our neglect this would not be covered under the warranty. Oh and by the way the part to replace is about $400. I declined the repairs, one because of the rediculous repair price but two, WE DID NOT DAMAGE THE PORT!!! We are being accused of neglect. Doesn't matter if we didn't they are refusing to cover the issue under the manufacturers warranty. I should have used my better judgement from my past experience with Grubbs not to go back there, shame on me. How can they determine if this was neglect on our part vs faulty part? They can't! The car has less than 700 miles, we have had the car less than a month. My fault for staying with this dealership, but I have learned my lesson. I have three years of this type of service (xx), but then after that I am done. The least that I can do, is tell others to stay clear of Grubbs Nissan or any other Grubbs dealership for that matter. Customer service is lousy, no intention of trying to retain customer or show good faith in customers when they tell them what happened to the vehicle is in fact what happened. We have been Nissan owners for nearly 20 years, purchased/leased over 6 nissans in that time. But this is it for me, no more Nissans, no more Nissan dealerships. If I could leave a zero star or leave a negative number rating, I would. More

Was upsetting at first but manager made it better Took my 2010 Altima in for the CVT transmission recall at 107k miles. The service advisor told me that it depends if Nissan is going to cover the car Took my 2010 Altima in for the CVT transmission recall at 107k miles. The service advisor told me that it depends if Nissan is going to cover the car under warranty which they will find out once they take the care apart. He did not offer a loaner of any sort and I was stuck at home for a week and when i tried to call him back, he never answered my calls, or returned them. I had to call other advisors just to find out that he's busy.... At this point, I'm beyond upset and my wife stepped in at spoke with the Service Manager, who was apologetic and wanted our business so she offered a free oil change. They replaced a valve and installed a transmission radiator to see if that will do the trick. A couple weeks later, the transmission started whining again so my wife called Grubbs for a week until she was able to talk to Kristi Mills, the new Service Manager. The SM that I originally worked with is now on maternity leave but Kristi was more than helpful and apologetic when my wife gave her a piece of her mind. Grubbs did replace the transmission this time around and although they did right this time around, I went ahead and let them fix an oil leak issue that it had. In December, I found a Honda that I really wanted and traded it in due to the quality of my Nissan and the experience, I ended up no longer wanting to own anything Nissan; however, Grubbs made things right and although they can't speak for the other dealerships, they're the only Nissan dealership that actually took care of me. More

Service and buying new car Raghu the sales person is upto the point and provided valid details about car and services provided by grubbs. Everything is upto the point and precis Raghu the sales person is upto the point and provided valid details about car and services provided by grubbs. Everything is upto the point and precise. Handling customer is + advantage. Regular call service and assistance provided. Zee in service department is amazing guy to handle all service aspect. Really amazed and excellency is up class. More

bad customer service i went without appointment he got really mad .and told me that we are not just standing around waiting for people to just walk in you have to get an a i went without appointment he got really mad .and told me that we are not just standing around waiting for people to just walk in you have to get an appointment .instead of just asking me that we are busy and cant get it done today . he dint have to be rude More

DArrick big concern is your car I was very impressed with mr Darrick Philip he is very kind helpful and proffesstional Grubbs has an good knowledge when it comes down to the inside I was very impressed with mr Darrick Philip he is very kind helpful and proffesstional Grubbs has an good knowledge when it comes down to the inside of your car overall Darrick is the best for keeping your car shinning and new this gentleman will go overboard to see that you the customer. Get everything your car will thank you. When Darrick finishes with it and more I highly recomend mr Darrick Phillips for all your car needs More

Never Have Issues This is a great Service Center. I never have any issues. My car is always complete when promised and washed. Great customer service highly recommen This is a great Service Center. I never have any issues. My car is always complete when promised and washed. Great customer service highly recommend to anyone. More