Grubbs Volvo Cars Grapevine

We bought our 2020 XC90 used with 13,000 miles and a clean Carfax. It had one owner, who bought it new from a Volvo dealer in Austin and had it serviced, inspected, and traded in at that same Austin dea clean Carfax. It had one owner, who bought it new from a Volvo dealer in Austin and had it serviced, inspected, and traded in at that same Austin dealer. That dealer went through the car before selling it to us. After we bought it, my wife wanted it maintained at a dealership, so she brought it to Grubbs Volvo in Grapevine for new tires, the 20,000-mile service, an alignment, and a look at a small noise when straightening the steering wheel. A few hours later, the service advisor asked her for the Carfax. He said the underside of the car was in such bad shape they suspected an accident or off-road use and couldn't believe it had 24,000 miles. I called him and asked why he needed the Carfax. I told him it was clean, and he seemed to question whether it was legitimate and asked if we had a copy. So I asked him, "Either you're accusing the dealership in Austin of doing something shady, or you're accusing me of not knowing how to read a Carfax. Which one is it?" His answer was, "Well, I guess it doesn't have anything to do with it." It doesn't. When I asked which parts were bad and why, the answers were vague. He listed all four control arms and said the steering rack had play. The repair video showed a technician pointing at general areas under the car without any real diagnosis. The quote was about $13,000. I declined and asked them to finish the tires and alignment. At first they refused to do the alignment, saying the car was unsafe. Then the service advisor called my wife and told her the suspension was so loose, and there was so much play in the steering wheel, that the car wasn't safe to drive and she should have it towed home. She called me in tears. She was driving the loaner Grubbs had given her, and she told me, "The car I'm driving has the exact same amount of play in the steering wheel. I don't understand what they're talking about, but this guy is telling me I shouldn't have our car on the road." The service advisor then stopped taking my calls. When she called him, he repeated that if it were his wife's car, he would have it towed. Later he told her the alignment had been done after all. Then they lost her key, sent her home in the loaner, and called her back once they found it. Before she left, he offered her a free car wash and asked for a great review. We found another Volvo dealer in town, Autobahn Volvo in Fort Worth, and had them look at it. Two technicians and the shop foreman all checked the underside of the car, and none of them could find a problem. They went above and beyond and sent me a video of every single bushing under the vehicle. There is nothing wrong with the bottom of that car. The loaner Autobahn gave us had less than 1,000 miles on it, and it made the exact same little clunk when parking and straightening the steering wheel. That noise is just how these cars are. It's not a $13,000 problem. The Austin dealer that went through this car before selling it didn't find a "massive state of disrepair." Autobahn didn't find one either. Only Grubbs did. Look at how this played out. First they questioned the car's history and asked for a Carfax. Then came a $13,000 quote with no real diagnosis. When we said no, they refused the alignment and called the car unsafe. When that didn't work, they told my wife to have it towed, and said that's what he would do if it were his wife. Those are scare tactics, plain and simple. My wife spent months afraid the car would fail on the highway because of what Grubbs told her. She asked me whether they did this because she's a woman. Normally I would push back on that. In this case, I honestly can't answer her. Unless you enjoy throwing away money and having scare tactics used on you, take your car to a professional repair facility. I would start by driving over to Fort Worth and seeing the team at Autobahn Volvo. They'll take care of you. More

Amazing customer service and professional staff. Toby was amazing and he was very helpful. I will definitely purchase again from Grubbs. Buying a car is stressful and this was a great experience. Toby was amazing and he was very helpful. I will definitely purchase again from Grubbs. Buying a car is stressful and this was a great experience. More

This dealership had an extensive inventory of cars to select from and the customer service was fantastic select from and the customer service was fantastic More

Great experience today working with Gabe Palmeri on the purchase of our new XC60. He did a great job of providing a positive car buying experience - no easy feat! purchase of our new XC60. He did a great job of providing a positive car buying experience - no easy feat! More

This dealership is a gift from Kevin. The client experience manager is one of the most beatable person. She helped me find the moody basa color way and revealed that the Acura and tlx do The client experience manager is one of the most beatable person. She helped me find the moody basa color way and revealed that the Acura and tlx do NOT have a v8 configuration available for consumers. More

Very seamless purchase experience for my dream Polestar car, completely change my perception about dealing with dealership. Gabe was the sales guy and he was a tremendous help in this critical decision and car, completely change my perception about dealing with dealership. Gabe was the sales guy and he was a tremendous help in this critical decision and was never pushy. I would definitely recommend looking for him if you ever consider Volvo or Polestar!!! More

Everyone here was fantastic. We worked with Ali and he was the best. He was able to get our paperwork started early and the entire process was a breeze. I love my car and will ke We worked with Ali and he was the best. He was able to get our paperwork started early and the entire process was a breeze. I love my car and will keep returning here! More

Hamman was extremely helpful. We were not planning on buying that day. He was able to walk us though our concerns. Will definitely recommend this dealership. We were not planning on buying that day. He was able to walk us though our concerns. Will definitely recommend this dealership. More

Outstanding service from sales person (Gabe Palmeri) and F&I manager (Rance). Very efficient & smooth buying process. F&I manager (Rance). Very efficient & smooth buying process. More

We’ve been looking at a Volvo for a while, and went in this past Saturday to test drive a couple of them at Grubbs Volvo Cars Grapevine. Gabe was incredibly knowledgeable and helpful in making a decision this past Saturday to test drive a couple of them at Grubbs Volvo Cars Grapevine. Gabe was incredibly knowledgeable and helpful in making a decision and we walked away with a car that we loved. Thank you! More