Grubbs Volvo Cars of Central Houston

Happy to work with this Volvo dealership. I purchased my XC40 there and service also. The staff is always friendly. I purchased my XC40 there and service also. The staff is always friendly. More

I worked with this Volvo store and ended up buying one. It was easy and I am happy. It was easy and I am happy. More

I had a great experiance at that store. My new Volvo is great. I wil be back. My new Volvo is great. I wil be back. More

The Grubbs Certified Pre-Owned(CPO) Volvo experience. A cautionary tale: 4 months ago I came across a listing for a CPO V60CC at Grubbs Volvo of Central Houston, and gave them a call expressing intere A cautionary tale: 4 months ago I came across a listing for a CPO V60CC at Grubbs Volvo of Central Houston, and gave them a call expressing interest in the vehicle. The sales representative sent me more images of the car, assured me it had never been smoked in, and that it would be held for me to come and see it the following week. Why? I needed to make travel arrangements- including buying a plane ticket from Atlanta. I would never consider buying a plane ticket and crossing multiple state lines for an uncertified or smoked-in vehicle. The next week I flew to Houston, stayed overnight, went to the dealership where the car was parked outside in a thunderstorm on a cool day, then drove it all the way back to Atlanta that night. When the constant rains stopped 2 days later, I had a chance to clean the outside of the car. I started finding issues that I never would have expected a CPO Volvo to have (more details below). My shock compounded further- after sitting in the hot sun for an entire day later that week- I opened the door and was met with an unmistakable odor of cigarettes, because yes, this Certified Volvo was smoked in despite being promised it wasn't. I consulted my local GA dealership and was met with strong emotions that these issues were unacceptable, and the car should have not been certified with all the issues it has. Now knowing something was amiss I reached out to Grubbs and was put in touch with management. I sent details of the interior/exterior issues I’d found on the car, and inquired as to the status of the title/registration of the vehicle. At time of writing (4 months later) my second temp tag is about to expire, and I anticipate needing a third because the title still is not sorted and my registration is still not finalized? 4 months later, Grubbs Volvo has not adequately or recently responded to communications about all the issues present. The car has been to my local dealership several times already for various fixes. Communications with corporate resulted in strong apologies at the stressful customer experience I have had and the state of the vehicle. However they have not helped actually solve any of the issues I am currently having. Here is what Volvo promises: “Each Certified by Volvo vehicle passes a rigorous 170+ point inspection, has less than 80,000 miles, and receives a detailed CARFAX Vehicle History Report. We repair or replace any necessary components, carefully checking the exterior and powertrain, and even conduct a road test. When you choose a Certified by Volvo vehicle, you can be confident that your car has undergone a comprehensive inspection.” Now with context, I pose 5 questions: Should a Certificated Pre-Owned Volvo have poorly repaired paint damage (in this case on the top of its hood), and bare, sharp, twisted metal damage underneath it? Should a CPO Volvo have significant damage to one of its tire rims, with minor damage to a second? Should a CPO Volvo have been smoked in without it being disclosed, especially when this was stated as a deal breaker in the first phone call? Should a new Volvo customer endure 4 months of stress, frustration, and have an emotional breakdown at their local dealership at the tribulations of their Certified Pre-Owned Volvo experience? And finally, should a new customer be paying to fix a car that does not meet the certification it was sold with because the corporate dealership that certified and sold it leaves any and all communications unanswered? The color of my car matches my feelings on the above items. I cannot, in any measure, recommend purchasing a car from this dealership. This was my first car buying experience. Don't buy a Certified car from Grubbs, there is a chance that it's not actually Certified. If you can avoid Grubbs altogether, you are more likely to find people who will make sure to provide quality service after the sale. My local dealer is More

Do not turn your Volvo leased vehicle in here! I turned my car over to Grubbs at the end of June. It had a few months still left on the lease, but my signed agreement clearly stated I would not ow I turned my car over to Grubbs at the end of June. It had a few months still left on the lease, but my signed agreement clearly stated I would not owe any additional payments. But Grubbs never notified Volvo and since then I've had to pay for both cars! Volvo corporate has charged me for both cars, insisting that they never received notice from the dealership that the car was turned in. Grubbs claimed they would repay me, but that was weeks ago and I'm still out hundreds of dollars. Take your business elsewhere. More

An intimate and exceptional experience. My family and I drove down from the DFW area to get myself a gem 2016 Honda Odyssey. Shad the GM himself made me a very fair deal and made sure the v My family and I drove down from the DFW area to get myself a gem 2016 Honda Odyssey. Shad the GM himself made me a very fair deal and made sure the vehicle went through service and had a full tank of gas and detailed waiting for us with paperwork when we arrived. Very grateful for the team there and all involved. Their location is historic and very well put together and their staff provide an experience like no other. A destination spot worth buying your next vehicle from! More

I paid Grubbs Volvo of Houston $600 to diagnose ($270ish) and then eventually "resolve" my issue ($350ish). The problem was not resolved. They later diagnosed it again and said it was a blown head gasket. and then eventually "resolve" my issue ($350ish). The problem was not resolved. They later diagnosed it again and said it was a blown head gasket. That cost $4200. I, in good faith, had them go ahead and do it so my car would be fixed. After paying and having it done, the problem of overheating was still there. It did not solve the problem. They then said it was a bad coolant pump. I bought the coolant pump from their parts department! I installed it myself. They said they cannot warranty the part since they did not install it. They wanted another $1900 to TRY to fix the problem. I cut my losses with them. The service manager never called me back. So I took my car home and it is sitting there unable to be driven. They are NOT mechanics, only parts changers and guessers! But all of them "Understand" my situation. More

In all my life I never had a bad experience buying a car then had from this dealership Grubbs volvo in my entire life from day one no more 🙃 then had from this dealership Grubbs volvo in my entire life from day one no more 🙃 More

Grubbs Volvo has stellar service. All of my questions were answered in a knowledgeable and professional manner. The service at this dealership is top tier. All of my questions were answered in a knowledgeable and professional manner. The service at this dealership is top tier. More

Great communication via text at every step of diagnostic process and progress toward resolution! Loved the electronic system allowing me to choose recommended services that I wanted to approve and then pay process and progress toward resolution! Loved the electronic system allowing me to choose recommended services that I wanted to approve and then pay online. More