Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Grubbs Volvo Cars of Central Houston - Service Center
Houston, TX
1 Review
1 Review of Grubbs Volvo Cars of Central Houston - Service Center
Sort by
February 14, 2025
I don't know how they are at selling cars but their service department is horrible. They kept my car for 22 days. At first they advised that although I had an appointment they were unable to work on my service department is horrible. They kept my car for 22 days. At first they advised that although I had an appointment they were unable to work on my car because there was no service bay available. Then they admitted that they had no technician trained on suspensions and I would have to pay their hourly rate while he learned about suspensions and tried to figure out what to do. Then they stopped answering the phone and returning calls. Finally after 22 days and more than a thousand dollars, I got my car back. This is the third time I have had a really bad service experience there. I note that every time I have gone they have a completely new staff from Service Manager on down. It may be some time before they get competent. Meanwhile I recommend that you steer clear of this group. More
by Ray Floyd
Employees Worked With
Service Manager
