Guaranty Chevrolet

The best dealership in Orange County for all of your Chevrolet needs. Everyone is efficient, helpful, and pleasant. Chevrolet needs. Everyone is efficient, helpful, and pleasant. More

on your website, the car was advertised at one price, but F&I refused to go forward with the deal, unless i agreed to buy F&I products that i did not want or need (nearly $2000 in unneeded / unwanted F&I pro F&I refused to go forward with the deal, unless i agreed to buy F&I products that i did not want or need (nearly $2000 in unneeded / unwanted F&I products). Everything that happened definitely seemed like old school payment packing. The sales guy was nice and professional, though. More

James Vega got my car in process super quick and I had just showed up unannounced. He and the mechanic had it ready for me by end of day. James was very personable and made my visit easy. I have always ha just showed up unannounced. He and the mechanic had it ready for me by end of day. James was very personable and made my visit easy. I have always had good experiences at Guaranty unlike that other place in Orange! Thanks guys! More

The experience was warm, friendly and fair. Omar was diligent on handling the transaction even though her had multiple customers. The finance manager was thorough and patient. Overall it was Omar was diligent on handling the transaction even though her had multiple customers. The finance manager was thorough and patient. Overall it was a pleasant experience and handled with ease. More

Cameron and Mike were amazing thank you! Love my new truck, I really appreciate everything Love my new truck, I really appreciate everything More

James Vega was very helpful explaining what my car needed. He’s my go to guy. Thank you! needed. He’s my go to guy. Thank you! More

Antonio helped us to purchased my daughters first Chevy (Trailblazer RS). He was so helpful and pricing was so fair that I ended up purchasing a Chevy Colorado from him the next day. From my experiences (Trailblazer RS). He was so helpful and pricing was so fair that I ended up purchasing a Chevy Colorado from him the next day. From my experiences with dealerships, Guaranty Chevrolet was top notch from sales to financing. very easy to work with and no hard sales. More

Dealer was amazing, Cameron is a excellent seller, awesome to help us and guide us through the deal. awesome to help us and guide us through the deal. More

Gives straight forward numbers that are lower than others! Gene especially was amazing and gave a good deal for my car! others! Gene especially was amazing and gave a good deal for my car! More

We traveled from out of state to purchase this vehicle, and unfortunately our experience was extremely disappointing and frustrating. The sales agent we worked with did not disclose that it was his last and unfortunately our experience was extremely disappointing and frustrating. The sales agent we worked with did not disclose that it was his last day, and it showed in the level of service we received. We were rushed through the process, and once the paperwork was signed and the deposit was made, we were sent on our way without any walkthrough of the vehicle. This was especially concerning since the car is electric, and we were given no explanation of its features or operation. Shortly after leaving, we discovered that the navigation system and OnStar were not working, along with other features. Because of this, we had to turn around and bring the vehicle back to the dealership’s service department. We were then left without the vehicle overnight, as it was not returned to us until the following morning. This forced us to stay an additional night in a hotel and miss work, causing unexpected out-of-pocket expenses. In addition, we were told that we were required to purchase an extra protection package in order to buy the vehicle, even though we clearly stated we did not want it. We felt pressured and had no choice but to agree. However, before leaving with the vehicle, we were informed that the protection package they sold us did not even apply to the car. At that point, they offered to send us a refund check. This raises serious concerns. If the package was never applicable, why were we told it was required in the first place? And why was it only removed after their mistake, rather than honoring our request to decline it from the beginning? To make matters worse, at no point did the dealership offer any form of compensation or attempt to make things right, despite the significant inconvenience, added expenses, and lost time we experienced as a direct result of their actions. This entire experience reflects poor management, lack of transparency, and unprofessional sales practices. Customers should not be misled, pressured into unnecessary add-ons, or left without proper guidance especially when making a significant purchase like a vehicle. We are requesting a full explanation of these issues, along with reimbursement for the unexpected expenses we incurred due to the dealership’s negligence. More