Gulfgate Dodge Chrysler Jeep Ram

Service to my vehicle I’ve been taking my vehicle for months to get repaired under warranty and I keep getting the run around. Several mechanics outside of the dealership c I’ve been taking my vehicle for months to get repaired under warranty and I keep getting the run around. Several mechanics outside of the dealership continue to tell me that my transmission needs to be repaired. My transmission is covered under warranty. Every time I go to the dealership regarding my vehicle, Jeep can’t seem to diagnose the problem appropriately. I just took it recently and I was told it wasn’t the transmission but something else which they are suggesting is the problem. To fix the problem they state is happening to my vehicle is going to be $900 when the parts only cost $300. If this really isn’t the problem, then I have to go back again and then it might be the transmission? Doesn’t make sense. Several other mechanics have diagnosed my vehicle and they all say it is the transmission that needs to be repaired. Instead, it seems as though the dealership wants to pay $900 for something they think is the problem when they could have replaced my transmission under warranty from the very beginning. I’ve been at this for several months already and I even called the manufacture to file a complaint. Yet my vehicle, still needs to be repaired. More

Repair My Jeep was in for repair to the rear tailgate. The shocks were taken off, a mess was left in the rear, I was not told about it and the repair was not My Jeep was in for repair to the rear tailgate. The shocks were taken off, a mess was left in the rear, I was not told about it and the repair was not done. However that’s because I needed to take it to a network dealer so the extended warranty would cover it. I took my vehicle to another dealership and they said they had never seen such a mess it was left in. More

Five hours wasted Made apponinment in advance,to have my car checked for engine light on, got there only to find out appointment not set.was told it would get taken car Made apponinment in advance,to have my car checked for engine light on, got there only to find out appointment not set.was told it would get taken care of,five hrs later still nothing,had to reschedule More

Incomplete Service When I called to set up service appointment the man was very rude and wouldn’t let me get a word in. When I arrived the people in customer service wer When I called to set up service appointment the man was very rude and wouldn’t let me get a word in. When I arrived the people in customer service were very friendly and everything seemed fine, a very clean, friendly place. I went in for a oil/filter change, tire rotation, and MPI. Tire rotation was not done even though service center claimed it was when I was handed back my receipt. Oil change was done, they said MPI was done and everything was fine, but not sure at this point if it was even done because they were dishonest about competing tire rotation. When I go in on a Saturday and take time out of my day I expect the things to get done that I need to on my vehicle. No matter how friendly, or nice the center was, if what I needed to get done wasn’t, that’s unacceptable and unfair to your customers. I will no longer be returning to this service center. More