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Gullo Mazda of Conroe
Conroe, TX
70 Reviews
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Showing 71 reviews
March 02, 2020
Went in for an inspection and the service manager told me that the windshield was tinted and would not pass. Then he said he would check with the technician. He did not come back until the car was failed for that the windshield was tinted and would not pass. Then he said he would check with the technician. He did not come back until the car was failed for inspection. The service manager is a ride a**hole. More
by steve
Employees Worked With
Mark
August 21, 2019
Not a good experience, don't recommend Not a good experience and didn’t seem trustworthy based on multiple interactions. I regret buying a car here. Tried to charge for window tinting w Not a good experience and didn’t seem trustworthy based on multiple interactions. I regret buying a car here. Tried to charge for window tinting which was already installed Extreme low-ball on initial trade offer Purchased a vehicle that needed a part replaced, which the dealer said they were certain would be done by a certain date. When that date rolled around, it was clear they had no idea where the needed part was; were clearly just saying things to get the sale done. This was highly inconvenient for me as a remote buyer. Windshield was replaced as agreed, but remote start antenna not attached back on windshield properly Car was delivered 800 miles away from it’s next service. Nickle-and-diming on a +$30K certified car. Car was to be delivered with a “full detail”. Interior surfaces weren’t completely wiped down. “Full detail” was a vacuum and quick wash. Took the vehicle to a local Mazda dealership shortly after delivery due to odd noises driving at highway speed; two tires were worn unevenly and needed an alignment. Not sure how Mazda certifies cars, but that’s very disappointing. I hope there are better Mazda dealerships out there as a first time owner of the brand. More
by eh5
Employees Worked With
Logan
August 29, 2018
tire almost fell off Not only did $10.00 worth of quarters get stolen last year from here out of my car, but this time they didnt tighten the lug nuts and I drove it over Not only did $10.00 worth of quarters get stolen last year from here out of my car, but this time they didnt tighten the lug nuts and I drove it over a week and my tire almost fell off. Mazda says they will give me a free measly service and Tire Rotation smh ...no thank you..I want to live...and WHERE IS THE EYE ROLL EMOJI?????? IM GONNA GIVE THEM SOMETHING TOO! ON ONLINE bad REVIEW!.....and....my back up alert has not worked since I took it in last time, they tried telling me I dont have it on my car so I had to pull out all the standard bells and whistles to prove I do! And they say it's a coinsidence that it stopped working when I was there last time. Then he says they dont even know how to work on that. Eye roll again,...its supposed to be a mazda tech working on it and they should know that stuff. So much incompetence. I have a 2016 mazda 3 grand touring. More
by Janet
Employees Worked With
Tim
August 24, 2018
20,000 miles service with Oil Change on my CX-9 GT Requested synthetic oil change, however, it was service with conventional oil according to the invoice. Return the SUV to service to install synthetic Requested synthetic oil change, however, it was service with conventional oil according to the invoice. Return the SUV to service to install synthetic oil. After a week of driving, I checked the oil and it was over filled by 1qt, check the invoice and saw where the technician had fill with 6 qts. instead of 5 qts. I will need to take off from work again to get this corrected. The service rep was courteous and helpful in correcting this error. If you take your vehicle in for service, check fluids before leaving the dealer service department. The service dept will need to earn my trust again before I can recommend this service center. More
by cutaylor
Employees Worked With
Je
March 19, 2018
Gullo Mazda The staff are friendly honest professional and most helpful. The service department gets 5 Stars. They always manage to find the right vehicle, New or The staff are friendly honest professional and most helpful. The service department gets 5 Stars. They always manage to find the right vehicle, New or used, when I am buying. More
by UM
Employees Worked With
Debbie Osgood, Dan Wrider,
March 18, 2018
OUTSTANDING Service ... VERY Professional in ALL Positions We are SO GLAD we bought our Mazda 3 here ... They HAVE NOT forgotten about us AFTER the Sale like most dealers. They are FIRST CLASS in ALL Departm We are SO GLAD we bought our Mazda 3 here ... They HAVE NOT forgotten about us AFTER the Sale like most dealers. They are FIRST CLASS in ALL Departments ... Sales, Financing, and Service. What we like is ... They remember us BY NAME when we stop by without appointments. Mazdas are the greatest cars for what you pay ... I see NO NEED to buy anything more expensive. The sporty handling and ergonomics are Off the Charts !!! More
by Gordon Hall
Employees Worked With
Debbie in sales and David in service
January 31, 2018
Dan in service is awesome !! Caring Daughter called in about my car, (recall) Dan asked her if it was dangerous. Sha said yes. Dan told her to get me in there . Got in there gave me a lo Daughter called in about my car, (recall) Dan asked her if it was dangerous. Sha said yes. Dan told her to get me in there . Got in there gave me a loaner. Awesome!! All in service department are very nice. Great Team More
by Mazda
Employees Worked With
Both ladies at the front desk. The only 2 i’ve Ever seen.
December 22, 2017
A review of Debbie Osgood My sales person was most delight full, Debbie Osgood, as well as the finance man. My overall experience is buying my vehicle was the best. My sales person was most delight full, Debbie Osgood, as well as the finance man. My overall experience is buying my vehicle was the best. More
by S.Lanham
Employees Worked With
Debbie Osgood
August 21, 2017
Quick and easy deal at a great price I visited two other dealerships before calling Gullo Mazda. They made the 80 Mike drive worth the effort. Great price. Stress free deal thanks to s I visited two other dealerships before calling Gullo Mazda. They made the 80 Mike drive worth the effort. Great price. Stress free deal thanks to salesman David Rupp. More
by Galveston buyer
Employees Worked With
David Rupp
June 10, 2017
Bait & Sitch tatics We were offered a good deal on a 2016.5. My wife test drove the vehicle and there were several things she did not like . We were then offered to test We were offered a good deal on a 2016.5. My wife test drove the vehicle and there were several things she did not like . We were then offered to test drive the 2017. Which, addressed our concerns. Back in the office we commented that we would just wait until we could save and get the 2017 but was assured that the 2016.5 we were buying would have those features. Well it didn't and unfortunately my wife took delivery. Of course they completely denied ever making those statements. More
by Blewray4u
Employees Worked With
Logan Johnson
