Requested synthetic oil change, however, it was service with conventional oil according to the invoice. Return the SUV to service to install synthetic oil. After a week of driving, I checked the oil and it was over filled by 1qt, check the invoice and saw where the technician had fill with 6 qts. instead of 5 qts. I will need to take off from work again to get this corrected. The service rep was courteous and helpful in correcting this error.
If you take your vehicle in for service, check fluids before leaving the dealer service department. The service dept will need to earn my trust again before I can recommend this service center.