Gullo Toyota of Conroe

Horrible service. Will not honor extended service agreements We purchased a bumper to bumper 6 year extended service agreement through Toyota when we purchased a new Sienna. We had two issues that should have be We purchased a bumper to bumper 6 year extended service agreement through Toyota when we purchased a new Sienna. We had two issues that should have been covered under the agreement, but were refused. The first was that the A/C compressor went out. We were told that somehow it was our fault and they would not replace it. Had it replaced through Driver's Auto since Gullo guys were not nice at all. Second problem was that the driver's side seatbelt would not retract. My husband would have replaced the retractor himself but since it is associated with the side air bag, it needed to be done by a dealership. When I went into Gullo, I was told that it was happening because I was putting my seat belt on "like a girl." When, I told them I should be able to put it on safely even "like a girl," they told me to put it on like a man and I wouldn't have any problems. Entire service department is full of condescending jerks. More

Service dept We called your service dept on Saturday, Feb. 20. All we needed was advice on how to get our Toyota started after having to put a new battery in. It We called your service dept on Saturday, Feb. 20. All we needed was advice on how to get our Toyota started after having to put a new battery in. It was security locked up on us. The only thing you could offer was to tow it in. Really? We have bought 3 different new Toyotas from your dealership. That is the last time we will deal with you. A little Christian charity would have been nice. Shaton and Ben Cooper More

Test drive I met with Huy Bui, and he was amazing. I was 30 minutes early, and he made everything fast and friendly. He was low pressure, honest, and very help I met with Huy Bui, and he was amazing. I was 30 minutes early, and he made everything fast and friendly. He was low pressure, honest, and very helpful. I did not end up getting the car; however, he was very nice about it! More

1st Scheduled Maintanance of 2015 Highlander All 3 people I had contact with were very friendly and pleasant. The gentleman that greeted me in Outside Service Area was a very friendly first pers All 3 people I had contact with were very friendly and pleasant. The gentleman that greeted me in Outside Service Area was a very friendly first person to have 1st contact with. My Service Advisor was very informative of the process and gave me her full attention on questions I had. Experience was very quick and handled professionally. Its the little things...like instead of saying go down there to that end is the waiting area....I was asked if I was familiar with their waiting area then I was personally walked down and shown what all was offered for convenience while I waited. Very pleasant experience for my 1st Scheduled Maintance. More

30,000 mile service Kenny Johnson has always been very helpful when I call for an appt and always does a fine job at Toyota Conroe. He is excellent. Kenny Johnson has always been very helpful when I call for an appt and always does a fine job at Toyota Conroe. He is excellent. More

Service rendered I set up an appointment for service on my Rav4, and arrived ahead of time. The people I interacted with were very friendly and ushered me in to Kenny I set up an appointment for service on my Rav4, and arrived ahead of time. The people I interacted with were very friendly and ushered me in to Kenny Johnson, who handled my request quickly. the car was serviced in about an hour while I waited. TJF More

Left Right Needed a vehicle went online and for my price point and mileage, they were the most economical and reasonable for my budget. I would definitely recomm Needed a vehicle went online and for my price point and mileage, they were the most economical and reasonable for my budget. I would definitely recommend this dealer to a another customer. More

first Toyota purchase Bought my first Toyota, a RAV4. Huy Bui was great to work with. Very friendly. The car was detailed and ready as promised. Finance Dept was very he Bought my first Toyota, a RAV4. Huy Bui was great to work with. Very friendly. The car was detailed and ready as promised. Finance Dept was very helpful. More

Great service Spencer cannan always helps with a positive attitude and see that my service needs are always met . Would definately recommend gullo toyota for servi Spencer cannan always helps with a positive attitude and see that my service needs are always met . Would definately recommend gullo toyota for service or mechanical repair More

Purchase of 2016 Prius V Can't say enough good things about Huy Bui, the Internet Manager who helped us close the deal on a 2016 Prius V4. I have had bad experience with Ster Can't say enough good things about Huy Bui, the Internet Manager who helped us close the deal on a 2016 Prius V4. I have had bad experience with Sterling McCall on the same car so I was very skeptical when pursued by Gullo Toyota. Got a good offer online from Huy Bui and upon first contact I know Huy is different from the rest of Internet sellers. He is professional, honest, straight to the point salesman which I really appreciated after getting burned at other dealerships. I proceeded to negotiate prices, put down deposit for a car that fits my needs. A week later, Huy informed that my car has arrived. He sent me a final invoice which matches exactly what he promised. The next day I sent my niece to close the deal with full confidence that things will happen as I expected. Sure enough, the closing went smoothly. Even the financing part finished without a hitch! I really appreciate Huy Bui and Gullo Toyota in general. This is a classy dealership. We drove 1-1/2 hour to get the car which was all worth it. I will only buy from Gullo from now on. Thanks. Julian More