Gullo Toyota of Conroe - Service Center

Customer service I purchased my vehicle 2 years ago and put rainguards on shortly after. For 2 years I have been taking it there for a car wash. Yesterday i was ther I purchased my vehicle 2 years ago and put rainguards on shortly after. For 2 years I have been taking it there for a car wash. Yesterday i was there for maintenance. Shane came out all smiley, said someone would be with me shortly. He told individual DO NOT WASH vehicle. After washing vehicle for TWO years will no longer wash. Poor customer service. Smile in front of your face and then think you cannot hear them do this. What else are they hiding. More

Put on the back burner I brought my car in for two recalls. The first, and the reason I brought the car in, was a faulty airbag, which, according to the manufacturer, could I brought my car in for two recalls. The first, and the reason I brought the car in, was a faulty airbag, which, according to the manufacturer, could cause serious injury or death. The second was an electrical system component. I originally asked the receptionist for an appointment at 7 AM, their regular opening time. But, since I needed to use their courtesy shuttle, she mentioned that it didn't start until 7:30 AM and that we should set the appointment for then. On arriving at the dealership at the appointment time, I noticed that the courtesy shuttle was leaving. After waiting in the lobby for forty minutes, their one and only courtesy shuttle came back and then took me to work. It's a good thing I didn't need to be at work at a specific time... The "customer service" agent specified that the repairs would take about four to six hours. I mentioned wanting to pick up the car at about 3 PM. After being at work for an hour or so, I received a call from the dealership. However, it was just to sell me a windshield repair for a minuscule crack. "How is work on the car going?" I asked. The representative just responded that they work in a different department and he didn't know about that. (He just wanted to make easy money with an unnecessary fix.) Almost seven hours later, after no additional calls from the dealership, I thought that they must be done or close to done, so I called them. Come to find out, they had started with the electrical fix first (the non-urgent one) as the airbag fix couldn't be done yet since they were lacking one of the parts. "How soon can it be done?" I asked, to which I received an answer of "by the end of the business day." Then, within a minute or two of getting off the phone, he called me back to let me know that that part wouldn't be in for three to five business days and that I should just come to get the car now. After over an hour I was back (due to their one and only shuttle being too busy, as it is about a 15-minute drive), at which point I was given my car without the airbag having been repaired (the urgent, life-threatening matter per the manufacturer). At no point was I offered a loaner vehicle. Two-and-a-half weeks later, they have still not called to finish the outstanding recall repair. (And, after this experience, I don't want to call them or go back there. I'll just go elsewhere to get it fixed.) More

Helpful & caring I want to say thank you to Spencer, who works at the Gullo Toyota Service dept. He was so kind and very helpful when I was in to get routine maintenan I want to say thank you to Spencer, who works at the Gullo Toyota Service dept. He was so kind and very helpful when I was in to get routine maintenance done on my car. I know if it wasn't for the team as a whole that he wouldn't have been able to do such a wonderful job as he does. So thank you Gullo Toyota Service team for all your hard work!! More

Glorious! Brought my car in for service and my experience was glorious! Mason made sure to get the car in and out rapidly. Mason did a glorious job. Brought my car in for service and my experience was glorious! Mason made sure to get the car in and out rapidly. Mason did a glorious job. More

Service for RAV4 Gullo Toyota assisted me with the routine service of my RAV4. Very prompt and courteous service. I would recommend this dealer for the purchase of n Gullo Toyota assisted me with the routine service of my RAV4. Very prompt and courteous service. I would recommend this dealer for the purchase of new/used vehicle or for routine service. More

2015 Tundra service Recently brought in my 2015 Tundra for 45k service, and was greeted by Brian Hopper. My regular service technician is Mason Cochran, but apparently he Recently brought in my 2015 Tundra for 45k service, and was greeted by Brian Hopper. My regular service technician is Mason Cochran, but apparently he was out sick this particular day. Brian was very cordial, took great care of me and my truck, and worked with me to present what I thought was a great deal on 4 new tires for my truck. Brian made sure that the extra work was completed expeditiously, and that my truck was clean and shiny before leaving the dealership. I have enjoyed my relationship with Gullo Toyota, after moving my service work from another dealer just south of this location. I am always greeted with a smile and a firm handshank, and made to feel that the overall health and wellbeing of my truck is as important to them as it is to me. Thank you for all you do Brian, Mason, and the entire Gullo Toyota team! More

Top notch service. Kenny Johnson is the best, every time I go in to have my 1999 Toyota 4Runner serviced he goes above and beyond. Even allowing me to go into the servic Kenny Johnson is the best, every time I go in to have my 1999 Toyota 4Runner serviced he goes above and beyond. Even allowing me to go into the service bay to visit with the techs if any problem is found. In fact the whole team at Guillo Toyota is customer oriented to give the best service. More

Thank you Had a great visit thank yall for all the hard work . The department was a little busy but did a great job in a timely manner .. Had a great visit thank yall for all the hard work . The department was a little busy but did a great job in a timely manner .. More

SERVICE HAD A GREAT SERVICE VISIT. I BROUGHT MY TWO YOUNG KID WITH ME WHO HAD A BLAST IN THE LITTLE PLAY ROOM THEY HAVE IN THE WAITING AREA. THANKS AGAIN FOR HAD A GREAT SERVICE VISIT. I BROUGHT MY TWO YOUNG KID WITH ME WHO HAD A BLAST IN THE LITTLE PLAY ROOM THEY HAVE IN THE WAITING AREA. THANKS AGAIN FOR MAKING MY FIRST SERVICE VISIT ENJOYABLE! More

Good people makes such a difference I unfortunately didn't but my car here but, have used them for service several times. These guys have been so friendly each time I've been there. It's I unfortunately didn't but my car here but, have used them for service several times. These guys have been so friendly each time I've been there. It's very obvious that they are a team and enjoy working together. The service is quick and first rate. I've worked with two service advisors so far and both have tried hard to be sure I'm only paying for the service I need while making me aware of other services they offer I should consider. Changed the way a feel about dealerships! More