Gunn Nissan - Service Center

Chris Zapata is a Excellent professional, very polite, did everything to help me. And in the end, it seems that everything was resolved. Luis Contreras is a excellent professional too. Thank you did everything to help me. And in the end, it seems that everything was resolved. Luis Contreras is a excellent professional too. Thank you More

Very nice people They make you feel very comfortable They take their time to explain what’s wrong with your car I am very satisfied take their time to explain what’s wrong with your car I am very satisfied More

I drive 45 minutes just to get to the dealership because they always take good care of me. Louis Contreras is the best. they always take good care of me. Louis Contreras is the best. More

Lauren O'Hara very helpful & professional. She's been helping me since I bought my car in 2020 She's been helping me since I bought my car in 2020 More

I’m a repeat customer due to service. Will recommend when considering buying a car. Will recommend when considering buying a car. More

I have taken my 2013 Altima to Gunn almost exclusively since I bought it (new). Their pricing is competitive (& oil changes can be cheaper, thanks to the coupons they mail me) & almost always includes an since I bought it (new). Their pricing is competitive (& oil changes can be cheaper, thanks to the coupons they mail me) & almost always includes an external wash. I am particularly appreciative of the free rides to & from since I don’t have another driver in the household. Best of all, their work is always perfectly done! More

This is the first — and absolutely last — time I will use the service department at Gunn Nissan in San Antonio, Texas. I had a scheduled appointment for vehicle service at 10:15 AM. I arrived early, at 10 the service department at Gunn Nissan in San Antonio, Texas. I had a scheduled appointment for vehicle service at 10:15 AM. I arrived early, at 10:00 AM, expecting timely and professional service. However, by 12:30 PM, I had received no update, so I approached the service advisor. She informed me that there were still four cars ahead of mine. That was frustrating to hear, especially considering I had an appointment. Still, I remained calm and left the dealership, eventually I got a ride home — over an hour away. At 4:46 PM, I received a text stating that my vehicle was next in line to be serviced, but that due to the current workload, it most likely wouldn't be ready until Monday. That is completely unacceptable. I immediately called the dealership and asked to speak to a supervisor. I believe I spoke with someone named Clint. I explained the situation and my disappointment at having an appointment for 10:15 AM, only to be told at nearly 5:00 PM that the car hadn't even been looked at. To make matters worse, he insinuated that I was lying about what the service advisor told me earlier. Rather than showing any concern or accountability, he dismissed my complaint and told me that many other customers were experiencing the same issue and wouldn't have their cars ready until Monday either. This level of disregard for customer time and experience is absolutely unacceptable. I sincerely hope this complaint reaches someone in a leadership role who has the authority — and care — to implement meaningful changes. I’ve been a loyal Nissan customer, and I’m certain this experience does not reflect the standards that Nissan, as a brand, would find acceptable. More

I purchased my car from them and they have taken care of any issues I have had any issues I have had More

My experience was so good whit Thomas was very nice attending all times thanks a lot for your service attending all times thanks a lot for your service More