Gunn Nissan - Service Center

The service I’ve received for my 2018 Nissan NV3500 SL {my dog mobile} can best be described as fantastic. Between the customer and the service department, you have service advisors. To the customer, the {my dog mobile} can best be described as fantastic. Between the customer and the service department, you have service advisors. To the customer, the service advisor represents the dealership and, more specifically, the service department. So, service advisors are in a very important and pivotal role. As with any team, you’re only as good as the players (and the chemistry of the players) on the field. This analogy brings me to my final point. You have a service advisor named Winfred James. This young man is the consummate professional. He does his job with honesty, integrity, grace and compassion. Not only have I’ve dealt with him regarding my vehicle, I’ve watched him diffuse some pretty tenuous situations. He is the embodiment of professionalism and one of the main reasons my next Nissan will be purchased from GUNN. More

Since the moment I got there they treated me like family. Amazing group of people. Amazing group of people. More

I love this dealership service area and experience . Very comfortable area and service advisor keeps you informed on what is going on. Very comfortable area and service advisor keeps you informed on what is going on. More

I had a check engine light come on and promptly called Gunn Nissan on 6/11/25 to schedule a service appointment. I scheduled an appointment for 6/13/25 with DAVID DYER. In the meantime, I took my truck to Gunn Nissan on 6/11/25 to schedule a service appointment. I scheduled an appointment for 6/13/25 with DAVID DYER. In the meantime, I took my truck to a local mechanic for a quick diagnosis to see what I could expect as far as if the repairs would likely be something under warranty. They said it was just an issue with the starter which would need to be replaced. I tried calling my assigned "service advisor" DAVID DYER multiple times before my appointment because I simply wanted to ask if this part is covered by the manufacturer warranty but he seemed to be the only service advisor who was never available. I even left a voicemail at his extension and again, no communication / call back. I showed up for my appointment at Gunn today and they told me I would have to leave my vehicle until at least Monday (the soonest it would be able to be diagnosed). I was not happy with this but was willing to leave it if a loaner was provided. I was told a loaner would be $45 a day if my repairs were not covered by warranty. Ok, well is the starter covered by warranty? Yes or no - very simple question: is part #233009BY0A covered by the manufacturer warranty???? Yes or no but DAVID DYER would not give me an answer. Look if I'm going to gamble $180 minimum on a rental until my vehicle diagnosis I would like to know if at least the one part that is definitely malfunctioning would be covered. I understand that there might be more wrong with the vehicle but can you give me a simple yes or no if part #233009BY0A is covered under warranty???? I don't know if DAVID DYER is just too lazy to check but I can't stand lack of transparency and poor customer service. If I still lived in Austin I'd have gone to Round Rock Nissan. They are so transparent and helpful. They don't charge add-ons for used vehicles and prices on new vehicles are better than what I see Gunn selling. What could even be the point of coming here? If you're thinking about buying a vehicle here DON'T make the drive to Round Rock. If you're thinking about servicing your vehicle DON'T, go anywhere they're willing to answer simple questions. I guess I'll call Ancira and see if they will answer my simple yes or no question, at the very least maybe they'll call me back... More

Never have had a bad experience. Everyone is always so attentive providing excellent services. Always communicating and providing updates Everyone is always so attentive providing excellent services. Always communicating and providing updates More

Siempre que voy el servicing es bueno amables y te explican muy bien un 10 explican muy bien un 10 More

The advisor Rebecca was very helpful through the process and making sure i got out in a timely manner and making sure i got out in a timely manner More

Been a customer of Gunn for several yrs now. Have purchased both new/used vehicles from Gunn and have always received excellent/reliable service. Mr Winfred was my service advisor. He was very Have purchased both new/used vehicles from Gunn and have always received excellent/reliable service. Mr Winfred was my service advisor. He was very thorough and informative regarding the repair services that I needed. I will continue with Gunn nissan for any future service needs. More

I received excellent service at Gunn Nissan in San Antonio. I needed an oil change and tire rotation. Making the appointment was easy and when I arrived, everything went smoothly. Their waiting area w Antonio. I needed an oil change and tire rotation. Making the appointment was easy and when I arrived, everything went smoothly. Their waiting area was the best I have ever seen. They have a very large room, comfortable chairs, three large tvs, tables/chairs, work area, wi-fi and vending machines!! I think you will be super impressed by their customer service. I give it an A++ More

The service was excellent and the employees very friendly and knowledgeable. They kept me informed the complete time they had my truck I knew exactly when they completed the work and I was very pleased with and knowledgeable. They kept me informed the complete time they had my truck I knew exactly when they completed the work and I was very pleased with the results More