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Gunn Nissan - Service Center

San Antonio, TX

4.9
1,104 Reviews

1,104 Reviews of Gunn Nissan - Service Center

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April 14, 2022

Excellent customer service from Ricky! The oil change and tire rotation was prompt. Appreciate the follow up. Thank you! More

by Tamis234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Carrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky, Little
Apr 14, 2022 -

Gunn Nissan responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

April 13, 2022

Always professional and accommodating. They have taken good care of my daughter’s Rogue Sport. More

by cheezheadman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

April 02, 2022

Nate Aleman in the service department at Gunn Nissan was very kind, knowledgeable and respectful of my time. I will definitlry go back again More

by GG2932
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Nathaniel Aleman
Apr 04, 2022 -

Gunn Nissan responded

Thank you for coming to see us! Let us know if there is ever anything we can do for you.

April 02, 2022

Awesome , professional , great turn around time John is great , took care of my problem an I will definitely recommend Gunn Nissan …..great service in a timely manner !!! More

by Dmac8161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Altum Jr
Apr 04, 2022 -

Gunn Nissan responded

Thank you! We’re glad John could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

April 01, 2022

Outstanding service! Warrant work but had to wait on parts delivery, Mike Tellis provide regular updates, great work by the service technicians as always. More

by Monzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tellis
Apr 01, 2022 -

Gunn Nissan responded

Monzie, thank you for the 5-star review. We look forward to welcoming you back soon!

Apr 04, 2022 -

Gunn Nissan responded

Thank you, Monzie! We’re glad Mike could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

March 30, 2022

Louis is my service advisor and his is awesome! He has great customer service skills and has great knowledge in his field. More

by kameryncortez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
Mar 30, 2022 -

Gunn Nissan responded

Thank you, Kameryn! We’re glad Louis could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

March 29, 2022

This particular visit was the worst. The only upside was that I appreciate the shuttle service and that I wasn't charged for my oil change. Long story short, I made an appointment at 8 a More

by Melinda Segovia
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
David
Mar 30, 2022 -

Gunn Nissan responded

Melinda, we apologize for the extended wait time you experienced on your recent Gunn Nissan visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your feedback and have passed along your comment to our service team.

Mar 30, 2022 -

Melinda Segovia responded

And I completely understand this, but my car was there for 5 hours and I had zero communication, no status update, and it wasn't until I made the effort to try to contact this service advisor that I received any information on my vehicle. This is what I find completely unacceptable and why I am certain that they forgot about my car.

March 24, 2022

Felicia Arragon is the best service advisor I’ve ever worked with. The smart dealership recognizes that it’s all about the individual service advisor. More

by KM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia Arragon (BEST EVER)
Mar 24, 2022 -

KM responded

👍🏻

Mar 24, 2022 -

KM responded

👍🏻

March 23, 2022

Prompt service, friendly employees, work completed within quoted time frame. Conveniently located with valet service. More

by tantebear1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Altum Jr, Louis Contreras, John Hernandez
Mar 24, 2022 -

Gunn Nissan responded

Thank you for choosing Gunn! So glad you had a great experience. Please let us know if there is ever anything we can do for you!

March 19, 2022

I cannot recommend Gunn Nissan dealership. My complaint is their service cost to do repairs are extremely unreasonable. They price gouge their customers. They also make recc for repair work t More

by arlysreyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Vasquez 5 Stars
Mar 21, 2022 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. Thanks for letting us know about your experience. We apologize and have passed along your comment to our service team.

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