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Gunn Nissan - Service Center

San Antonio, TX

4.9
1,096 Reviews
Call Service Center (888) 743-6522

1,096 Reviews of Gunn Nissan - Service Center

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January 19, 2022

Your guys forgot to reinstall the transmission cap. Someone was supposed to call me about this and no one has. This not the first time I have had issues with the service department. More

by heccar4014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louis Contreras
Report | Print
Feb 03, 2022 -

Gunn Nissan responded

Hi, we are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. We would appreciate the opportunity to hear about your experience. Please reach out at your earliest convenience at (210) 598-6935. We have passed your comments to the rest of the team. Thank you.

January 17, 2022

No communication, no professionalism. My car was in the shop for 15 days, yet during that time the service advisor never called, texted, left a voicemail, or emailed me to give me a status update. The serv More

by Joseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mario
Report | Print
Feb 03, 2022 -

Gunn Nissan responded

Joseph, we would like to apologize for the extended wait time and our team's lack of communication. This is not at all indicative of the of the quality of service we strive to provide each customer. We have passed your comments to the rest of the team. Thank you.

January 16, 2022

Very attentive, they help you find what you need or with questions you might have More

by Onedeep.jt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Altum Jr
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Feb 03, 2022 -

Gunn Nissan responded

Thank you for coming to see us! Let us know if there is ever anything we can do for you.

January 15, 2022

Friendly and quick service. And not one to force service or parts down your throat More

by Mari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike tellis
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Feb 03, 2022 -

Gunn Nissan responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

January 14, 2022

Always clean, honest and prompt with their services. Would recommend this dealership for service or purchase. More

by kookiemonster68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Munn
Report | Print
Feb 03, 2022 -

Gunn Nissan responded

Thank you for choosing Gunn! So glad you had a great experience.

Feb 03, 2022 -

Gunn Nissan responded

Thank you for coming to see us! Let us know if there is ever anything we can do for you.

January 13, 2022

Gunn Nissan is my go to place for auto service because they are prompt and courteous. I also enjoy the courtesy car wash they include with service. More

by edskidmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daisy Mendiola
Report | Print
Feb 03, 2022 -

Gunn Nissan responded

Thank you for taking the time to leave a review and a 5-star rating! So glad you had a great experience. Thank you for choosing Gunn!

January 11, 2022

Wait time is too long. No explanations were given for the discrepancies found on my vehicle. Warren in service department is doing a good job. Text message system is not accurate, lol. More

by Ram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Warren
Report | Print
Feb 03, 2022 -

Gunn Nissan responded

Ram, we apologize for the extended wait time and our team's lack of communication. This is not at all indicative of the of the quality of service we strive to provide each customer. We have passed your comments to the rest of the team. Thank you.

January 10, 2022

Efficient service. Nice staff, clean waiting area. Shuttle was very timely. Warren was an excellent communicator. More

by ceej4me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren
Report | Print
Feb 03, 2022 -

Gunn Nissan responded

Great to hear – Thank you for choosing Gunn!

January 08, 2022

Dealership has been very helpful during the sale and after the sale..very thankful in maintaining my vehicle. More

by Chapajmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon- service
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Feb 03, 2022 -

Gunn Nissan responded

Thanks for letting us know! We’re glad we could provide you with a great buying experience. Enjoy your new car and let us know if there is ever anything that we can do for you!

January 06, 2022

Brandon at G N San Antonio on Loop 410 followed up, was timely and courteous. Great Job. More

by Ljheck1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jan 06, 2022 -

Ljheck1 responded

Thank you Brandon, for your service and follow up at Gunn Nissian loop 410 San antonio

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