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1,098 Reviews of Gunn Nissan - Service Center
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August 17, 2019
Maintenance Service counsel got the vehicle repair after much discussion on my not having an appointment. From my point of view he was more interested in extract Service counsel got the vehicle repair after much discussion on my not having an appointment. From my point of view he was more interested in extracting money from me than helping. Once the repair was done the mechanic failed to fix the front engine guard which would only took putting in a gromet.. More
by Thomasmt
Employees Worked With
Do not remember service person name. However, no attention to detail. Failed to put a grommet in Bush guard.
August 12, 2019
Oil change My service advisor John Thomas was very courteous and professional. I had an oil change in an reasonable amount time. I would definitely recommend G My service advisor John Thomas was very courteous and professional. I had an oil change in an reasonable amount time. I would definitely recommend Gunn Honda to my all my family and friends. More
by David
Employees Worked With
John Thomas
August 10, 2019
Great customer service from Travis Travis did a great job helping me find out what services I needed on my truck. He made sure that my truck came out clean and even sent it back through Travis did a great job helping me find out what services I needed on my truck. He made sure that my truck came out clean and even sent it back through the wash when he found out it had sap still on it. He was very friendly and sociable. My only complaint was the amount of time the dealership took in performing the services. I had an appointment at 9am and my oil change and fuel injection service took over 2 hours. More
by Tamara C
Employees Worked With
Travis Cowden
August 06, 2019
First Oil Change They was very helpful. All of my questions was answer. The service's was awesome. David Dryer was awesome he was very patient with me. They was very helpful. All of my questions was answer. The service's was awesome. David Dryer was awesome he was very patient with me. More
by Addavis66
Employees Worked With
David Dryer
August 05, 2019
Oil change I stopped by GUNN Nissan for a standard oil change for the first time since purchasing the vehicle used. My first encounter with Aly, once the vehicl I stopped by GUNN Nissan for a standard oil change for the first time since purchasing the vehicle used. My first encounter with Aly, once the vehicle was checked in, was to let me know the dealership I bought the vehicle from did not give me the universal maintenance package. So in order to receive the free service, I would have to drive to their dealership (Tom Peacock) in North Houston. A four hour drive to say the least is not worth a free oil change. After discussing further frustrations about Tom Peacock and their sales based on false pretenses, Aly spoke with a supervisor and was able to grant me the one free service. Her compassion was very much appreciated. She also took the time to sit with me after service to show me how a feature worked. More
by Dcollins689
Employees Worked With
Aly Miller
August 05, 2019
Frontier Repair Went in for oil change but had an unexpected repair that needed attention ASAP. I had the best customer service as I waited for the repair. Went in for oil change but had an unexpected repair that needed attention ASAP. I had the best customer service as I waited for the repair. More
by LLL
Employees Worked With
Roland Pompa
August 01, 2019
Spectacular service I come to Gunn for service maintenance and I ALWAYS get taken care of. Louis is my go to service tech, he takes the time to explain the multi point in I come to Gunn for service maintenance and I ALWAYS get taken care of. Louis is my go to service tech, he takes the time to explain the multi point inspection and is always so friendly! Great work Gunn! More
by Kelly S.
Employees Worked With
Louis Contreras
July 24, 2019
Reliable and good Dropped the car in the morning, they have a shuttle if you need a ride... did a recall, oil change and diagnostic for an electrical problem I encounte Dropped the car in the morning, they have a shuttle if you need a ride... did a recall, oil change and diagnostic for an electrical problem I encountered. Everything was covered and my car was ready before noon. Only thing I missed was my usual complementary car wash. More
by Mysterri
Employees Worked With
Albert
July 23, 2019
Bad customer service This was my second service done to my car purchased through Gunn. First service for my oil change was great. But this time it was really crappy the se This was my second service done to my car purchased through Gunn. First service for my oil change was great. But this time it was really crappy the second we walked in the door. Our service Rep seemed bummed. He didn’t introduce himself or seem enthusiastic to help. He didn’t even acknowledge my significant other in which he felt disrespected. We had an appt at 9am. Didn’t leave til after 1pm. Our Service Rep didn’t really give much detail about charges for repair when asked. We ended up paying over $200 just for labor. The replacement parts were under $20 and it was a simple fix that I being a female could’ve done myself. What a waste of time and money. More
by Jes3364
Employees Worked With
Mr. Sanchez
July 23, 2019
First time at this dealership Ask for Alyssa Miller see is very knowledgeable and ask very specific questions that anyone can understand about any issues with the vehicle. If I eve Ask for Alyssa Miller see is very knowledgeable and ask very specific questions that anyone can understand about any issues with the vehicle. If I ever need to go back I'll be looking for her. More
by Roque 1
Employees Worked With
Alyssa Miller
