Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,098 Reviews of Gunn Nissan - Service Center
Sort by
June 06, 2019
Gunn NIssan Service Rocks I am a long-time, multiple vehicle customer of Gunn Nissan. I have been a customer because they have always given me great sales and service experienc I am a long-time, multiple vehicle customer of Gunn Nissan. I have been a customer because they have always given me great sales and service experiences. They always let me know if I need additional services beside the service that I request with several options available to me. I can count on them to provide excellent customer service including estimated time for service to be completed. More
by piccdad
Employees Worked With
Service Advisor not listed above.
May 31, 2019
Very good service Fixed my car under warranty and gave us a loaner; and gave us good service! The service was prompt efficient and they fixed the problem! Fixed my car under warranty and gave us a loaner; and gave us good service! The service was prompt efficient and they fixed the problem! More
by Ted78232
Employees Worked With
May 24, 2019
Excellent service Brought car in for check engine light, Jason Sanchez let me know up front the shop might not be able to look at the vehicle that day and offered to ma Brought car in for check engine light, Jason Sanchez let me know up front the shop might not be able to look at the vehicle that day and offered to make me an appointment for a later time or I could leave the car overnight. I choosed to leave the car and in about two hours he called me and said they were able to look at the car and it would be ready in 45 minutes. When I picked the car Mr. Sanchez explained what was wrong and replaced and pointed out other areas the shop checked on. The car was washed and clean. More
by NissanDrvr
Employees Worked With
Jason Sanchez, Darren Gardner
May 16, 2019
Don't like being ripped off and trying to up sell me Person who took my car and info was rude. You all tried to up sell me for 6 different things . As an example you all said I needed a fuel injection se Person who took my car and info was rude. You all tried to up sell me for 6 different things . As an example you all said I needed a fuel injection service but I had just had one 2 weeks ago. Told me I owed 46. 86 at check out but I had a 14.95 coupon from you all . Then she didn't calculate the tax correctly and still over charged me . More
by Not a happy customer
Employees Worked With
Alyssa miller
May 04, 2019
Best choice ever since relocating to San Antonio, Texas. I had the greatest experience at GUNN’s NISSAN a few days ago. What a time saver to be able to schedule my oil change online. I arrived early and Ma I had the greatest experience at GUNN’s NISSAN a few days ago. What a time saver to be able to schedule my oil change online. I arrived early and Mark got me out early. The service is spectacular and the waiting area was pleasantly unexpected with complimentary Starbucks coffee, tea and a breakfast snack. I’m from Boston, so we drink tea and they actually had a nice variety. Gunn’s was recommended to me and now I see why. This was one recommendation that was actually a great experience unlike many you often hear about. Until my next visit! My third NISSAN will be from Gunn’s Nissan for sure. Kind Regards, Jamison More
by SIR JAMISON
Employees Worked With
Mark Coahuilas
May 03, 2019
Negligence to detail Oil changes and tire rotation can typically take 1 1/2 -2 1/2 hours. Fair enough, but dealerships have to realize they can be done cheaper and quicke Oil changes and tire rotation can typically take 1 1/2 -2 1/2 hours. Fair enough, but dealerships have to realize they can be done cheaper and quicker elsewhere. To compensate for this they market the idea that a complimentary car wash will return your car cleaner than when you brought it in. Twice now that hasn't happened. I saw my car pulled of the rack and waited 54 minutes waiting for it to be returned cleaner than when I brought it in. Nothing had been done...at all (again) and I complained to the service department and it was returned nice and clean 14 minutes later. This is the 5th car I bought from Gunn Nissan. Standards there have changed with their hiring careless employees . I haven't asked for anything additional performed. My expectations haven't changed but management needs to know what's not being done anymore. I have the highest respect for the employees listed below. The problem exists between the mechanic that completes the necessary work and the Cavalier attitude of person running the car through the car wash and returning it to the customer. More
by PJGreener
Employees Worked With
Other Employees :
A.K. (F&I) Isaac (F&I) Keli (Sales), Isaac Chacon, Akaki Tsutskirikze, Edward Goldstein, Daisy Mendiola
May 01, 2019
Excellent service before and after the sale is what you get at Gunn. I always know they will be honest with me about the service required on my car. before and after the sale is what you get at Gunn. I always know they will be honest with me about the service required on my car. More
by Sylvia
Employees Worked With
Louis Contreras
April 26, 2019
Alignment Took my Subaru for an alignment because of their in ground alignment rack. Tech aligned the car perfectly and exceptional customer service from John V Took my Subaru for an alignment because of their in ground alignment rack. Tech aligned the car perfectly and exceptional customer service from John Vasquez More
by Artichokiee
Employees Worked With
John Vasquez
April 22, 2019
Oil change and checked brakes Excellent service from Louis Contreras at Gunn Nissan. Will recommend to anyone who wants service done well. I had great service and since I had t Excellent service from Louis Contreras at Gunn Nissan. Will recommend to anyone who wants service done well. I had great service and since I had to leave my car to be checked I got free transportation to my home and back. Thank you Gunn Nissan for caring and putting your customers first. More
by Fausto
Employees Worked With
Louis Contreras
April 21, 2019
Car Servicing As always we were taken care of in a timely manner. Eric is service was great and made sure everything was done properly. Eric Andrade too care of As always we were taken care of in a timely manner. Eric is service was great and made sure everything was done properly. Eric Andrade too care of us as we waited and decided that our next vehicle will be a Pathfinder. More
by Juan1954
Employees Worked With
Eric in Service and Eric Andrade in Sales
