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1,107 Reviews of Gunn Nissan - Service Center
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March 14, 2019
90,000 mile maintenance interval 2011 Maxima 90,000 mile maintenance was fine except the serpentine belt was not discussed until we came to pick up the car. So the necessary belt was 2011 Maxima 90,000 mile maintenance was fine except the serpentine belt was not discussed until we came to pick up the car. So the necessary belt was not done. Other than that, work was completed as promised & car was washed & vacuumed. Good overall experience other than first paragraph. More
by Buster Brown
Employees Worked With
David Dyer
March 13, 2019
Service problem This is not the first time I have had problems with this dealer when my car is being serviced. I wait at the dealer to have my car serviced. When it This is not the first time I have had problems with this dealer when my car is being serviced. I wait at the dealer to have my car serviced. When it was done they just forgot to tell me it was done. The people working in the service department do this intentionally. The first couple of times were a couple years ago. I purchased my next car from Ancira because of this. The sales person from Gunn asked why I did not buy from him and i told him that Gunn had a problem with how the service department treated certain types of people. He assured me that the problem would never happen again if I purchased my next car from him. I did purchase my next car from him with that understanding. My first service visit went very well as they notified me right away when the car was done. The next time was on March 12th. Once again when my car was done I watched as 4 cars behind mine that were done well after mine were notified their car was done. I finally asked what was going on? The service person David Dyer went to find out. He asked some gal and she looked like she could care less. She had left my car information outside on one of the podiums and he went out to get it. I told him that had been a problem in prior visits and I purchased my next car from Ancira. He took the work order and reprinted it with no charges and put her name where his was on the original one. Her name is Alyssa Miller. I never even talked to her. Since this dealers problem still exists on how they treat certain nationalities will again cause me to Purchase elsewhere. More
by Daniel Townsend
Employees Worked With
David Dyer, Alyssa Miller
March 11, 2019
Excellent service Each time I bring my car in for service I any immediatly greeted. Waiting room is comfortable. I am updated on the progress of the repairs. The final Each time I bring my car in for service I any immediatly greeted. Waiting room is comfortable. I am updated on the progress of the repairs. The final bill is completely explained. Prices are competive. More
by LBM
March 08, 2019
Unexpected Was a little upset service took longer than was advised. Once we left we found grease stains on drivers door, second row back seat and smudge marks on Was a little upset service took longer than was advised. Once we left we found grease stains on drivers door, second row back seat and smudge marks on windows. I did call in and report this to Ali with the service department. I was unable to return to have it cleaned to another prior appointment I had made and I leave outside of San Antonio. Ali did day she would mail me a gift card for a free wash. I’m please as to how the situation was handled just was disappointed to it happening in the first place. More
by Beach
Employees Worked With
Allison “Ali”
March 06, 2019
Oil change My service rep Eric was very helpful! He offered friendly prompt service! I was in and out within an hour and also got a car wash! Thanks Eric! See yo My service rep Eric was very helpful! He offered friendly prompt service! I was in and out within an hour and also got a car wash! Thanks Eric! See you next time! More
by Lily
Employees Worked With
Eric... Service
March 03, 2019
Great Customer service Used to take my vehicle in to Audi and the service does not compare had a great experience. Would recommend Nissan before any other dealership. Used to take my vehicle in to Audi and the service does not compare had a great experience. Would recommend Nissan before any other dealership. More
by Barbettemo
Employees Worked With
David ? Nissan on Broadway
March 03, 2019
Superb Customer Service Top Notch service. I had an appointment to have my rear brakes/rotors replaced at 2. I showed up hours earlier hoping they could fit in an extra servi Top Notch service. I had an appointment to have my rear brakes/rotors replaced at 2. I showed up hours earlier hoping they could fit in an extra service (4 new tires and installment) that I had priced at a different location but that location couldn’t get done that day. My appointment was with Jason Sanchez who happened to be the 1st person I saw. He not only priced match but was also able to tack on other coupons for the brake service I originally had scheduled. All in all it was a win win situation. Mr. Sanchez was knowledgeable, customer friendly and a definite asset to Gun Nissan. I pray he’s there for all my future visits. More
by DWill219
Employees Worked With
Jason Sanchez
March 03, 2019
Vehicle service Took my wife’s car for service for a problem a competitor couldn’t fix. They found the problem and had me on my way in two hours. They now have a new Took my wife’s car for service for a problem a competitor couldn’t fix. They found the problem and had me on my way in two hours. They now have a new customer for all my needs More
by Investig8
Employees Worked With
John Hernandez
March 02, 2019
Service Friendly staff. Fast and reliable service. Reasonable fee. Service rep explains how it works and what is being recommended. They will let you know you Friendly staff. Fast and reliable service. Reasonable fee. Service rep explains how it works and what is being recommended. They will let you know your fee in advance More
by Nissan Rouge Owner
Employees Worked With
Eleazar Guerrero, Daisy Mendiola
March 02, 2019
Good Dealership I took my Rogue in for a recall check, oil change & tire rotation. Not surprising, several other services were suggested ;). We dropped the vehicle of I took my Rogue in for a recall check, oil change & tire rotation. Not surprising, several other services were suggested ;). We dropped the vehicle off just after 8am and it was done by noon. Everyone was friendly & professional. More
by sharp6771
Employees Worked With
Travis
