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Gunn Nissan - Service Center

San Antonio, TX

4.9
1,107 Reviews

1,107 Reviews of Gunn Nissan - Service Center

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February 26, 2019

Albert at Gunn Nisan San Antonio, TX Gunn Nissan has great customer Service! Albert C. fixed our air conditioning issue and was able to address a leaky valve that entailed rug replacemen More

by cciastro123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Cantu at Gunn Service Service Department off 410/ Broadway.
Feb 27, 2019 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

February 24, 2019

Fast, friendly service Great experience. Felicia Aragon worked hard to make sure that we knew what was going on with our vehicle and to find out next steps. She was very fri More

by Briceno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felicia Aragon
Feb 25, 2019 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

February 24, 2019

Great Service department I always give Gunn Nissan of San Antonio a high rating because they’re the best at what they do . Travis ,our service tech , took care of car’s issues More

by Mart5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis, Socrates Lopez
Feb 25, 2019 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

February 23, 2019

Service After the sale Found out after buying a 2018 Titan xd it was the oldest vehicle on the lot. The way I found out was the tires went bad over night and I start having More

by CW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
can not remember
Mar 13, 2019 -

Gunn Nissan responded

Thanks for letting us know about your experience. We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern and have passed along your comment to our team. In the meantime, please reach out to us directly at 210-496-0806 and ask for our Sales Director, Roy Castillo. We'd love the opportunity to understand how we can better serve you moving forward.

February 21, 2019

Beyond Expectations Unfortunately an error occurred resulting in my getting a rental. Not only did they not charge me for the rental as I expected but they also did not c More

by retired19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service- Brian Rios
Feb 22, 2019 -

Gunn Nissan responded

Thanks for letting us know. Let us know if there is ever anything we can do for you.

February 17, 2019

Great customer service. Luis did great job of being proactive in things that he saw wrong or not complete with my service experience. I think he does a great job! More

by Bestdeal!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
Feb 19, 2019 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

February 13, 2019

Service experience Luis C. my service manager is top notch and gives the most amazing customer service. Glad to have him back and look forward to my next visit. More

by April
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Contreras
Feb 14, 2019 -

Gunn Nissan responded

Thanks, April! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

February 12, 2019

Battery Replacement Able to get battery replaced in a timely Manner. End of day. Installation fee of battery could have been lower or no cost .at all. More

by Na
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Thomas
Feb 13, 2019 -

Gunn Nissan responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

February 07, 2019

Very pleasant experience My experience at GUNN NISSAN was very pleasant, they were on time as promised and it was a very friendly atmosphere. I would definitely come back aga More

by rere1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Thomas
Feb 08, 2019 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

February 07, 2019

Routine Maintenance Prompt, professional service. I was informed continually through my wait as to the progress of the service. Services were completed within the time More

by MM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN P. THOMAS was my service manager.
Feb 08, 2019 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

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