Gunn Nissan - Service Center

Exceptional Gunn Nissan is one of the best dealership in the city of San Antonio. The staff is friendly and courtesy, accommodation while you are waiting is excep Gunn Nissan is one of the best dealership in the city of San Antonio. The staff is friendly and courtesy, accommodation while you are waiting is exceptional, and their service is outstanding. More

Oil change I was very impressed with how fast the service was. I was expecting it to be hours of waiting but was done in one hour. Thank you. I was very impressed with how fast the service was. I was expecting it to be hours of waiting but was done in one hour. Thank you. More

Oil Change and Tire Rotation Excellent service and a great customer experience. I was informed about an online coupon that I could show with my phone which saved me approximately Excellent service and a great customer experience. I was informed about an online coupon that I could show with my phone which saved me approximately $35. They could have not mentioned it, so I’m impressed with the integrity of the staff. Overall great service! More

Transmission Warranty Replacement Diagnosed. Dealer handled the paper. Progress reports on repair provided. Delivered on time as predicted. Good courteous folks. Repeat Diagnosed. Deal Diagnosed. Dealer handled the paper. Progress reports on repair provided. Delivered on time as predicted. Good courteous folks. Repeat Diagnosed. Dealer handled the paper. Progress reports on repair provided. Delivered on time as predicted. Good courteous folks. Word Word Word Word Word Word More

Service Louis Contreras was very helpful, I went in for an oil change and he was able to explain things very wel. I appreciate his help Louis Contreras was very helpful, I went in for an oil change and he was able to explain things very wel. I appreciate his help More

Great experience with staff David was very helpful The overall customer service experience was outstanding. David was knowledge and helpful. He was able to honor the discount coupon that I received fr The overall customer service experience was outstanding. David was knowledge and helpful. He was able to honor the discount coupon that I received from IPAC Nissan, which kept my business at Gunn. More

Great experience except for the car wash. The service is always fantastic and I am always treated very well. It is very comfortable in the waiting area and the service manager keeps me updated The service is always fantastic and I am always treated very well. It is very comfortable in the waiting area and the service manager keeps me updated regularly. However this time I did not wait for my car , I dropped it off to pick it up when it was ready because it was going to be a 2 hour wait. The service manager called me with the recommendations and told me it was ready, I appreciated him telling me how long it was going to take so I wasn't waiting so long. I have brought my car here for service since I bought it and I love the fact that they give you a free car wash for your service and usually they do a great job washing it. But this time I was not happy with the car wash at all! The car was still dirty and the windows all had water spots. It didn't look like they wiped it down at all. Usually it looks fantastic, and since I left it and there was no hurry to get it done, I would had thought they could have done a great job instead of how bad it looked. I realize it's a free wash but all the other times my car was washed it looked great! I'm just saying.... I was dissappointed, but only about the car wash part, which is one of the reasons I do come here for my service. It's a great perk! Otherwise all was fantastic. More

Excellent Always a pleasure being there. Everytime I'm there I get in and out, they never put additional services on me and the price is great. Always a pleasure being there. Everytime I'm there I get in and out, they never put additional services on me and the price is great. More

Once again they show me how terrible their service is This is the third time I’ve used Gunn Nissan service and again they showed they have no customer service. For some reason if you take your vehicle in This is the third time I’ve used Gunn Nissan service and again they showed they have no customer service. For some reason if you take your vehicle in for an oil change they need to adjust some of your controls. They also went through some of my items left in the truck. I plan on putting a camera in before i take it for its next oil change. My service rep came to me telling me that at 12k miles i needed an air filter so i said fine put a new one in. He told me the truck will be ready in about 20 mins. One hour and 30 mins later i went looking for my truck. They couldn’t find me in the system after i told the lady my name 5 times. They couldn’t find my paperwork or keys. This is just terrible customer service from Gunn Nissan. They are batting 3 for 3. More

Initial oil change/tire rotation Great service and attention—Service rep Travis superb—helpful, professional and supportive! Answered all my questions, provided good future service a Great service and attention—Service rep Travis superb—helpful, professional and supportive! Answered all my questions, provided good future service advice and recommendations. Great experience More