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Gunn Nissan - Service Center

San Antonio, TX

4.9
1,108 Reviews

1,108 Reviews of Gunn Nissan - Service Center

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October 23, 2018

Waste mymorning Gunn wont take appointments for Saturday service online or over the phone. So did walkin for oil change & they asked if I had appt. Huh? More

by Tarheel75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Have no idea. Since I had no appt( which I was told could not be made, waited almost 3 hrs for an oil change
Oct 24, 2018 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly at 210-496-0806. We'd love the opportunity to understand how we can better serve you moving forward.

October 21, 2018

Experience at Gunn Nissan I was dissatisfied with my experience. And I wiould not recommend to others. Parts were placed on my car and were not discussed with me before changin More

by Nhartiv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I worked with Lupe in Service.
Oct 22, 2018 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. The needs of our customers are always our top concern. If you would like to discuss in what ways we can improve, please reach out to us directly. You can ask for our Service Director at 210-496-0806. We'd love the opportunity to understand how we can better serve you moving forward.

October 14, 2018

Great service Everyone at the dealership is very friendly, caring, and passionate about providing good service to keep everyone safe on the road. It’s a very welcom More

by Aam0121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hernandez
Oct 15, 2018 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

October 08, 2018

The BEST customer service by far. Ray Criner was very informative on what I needed to take care of my visit on my 2009 Altima besides the oil change. He understood my concerns on the e More

by zuniga, sylvia124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Criner I rate him 5 Stars , Matthew Hernandez, Louis Contreras, John Hernandez
Oct 09, 2018 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

October 06, 2018

Sloppy Service My car was tossed & left in disarray. I imagine because they needed wheel lock tool (in glove box). I told them I'd stay& shop, but they didn't contac More

by Beckah gain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Dyer
Oct 08, 2018 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly. You can ask for our Service Director at 210-496-0806. We'd love the opportunity to understand how we can better serve you moving forward.

October 04, 2018

It was great! I had an issue with my vehicle and needed repair. I was given excellent care and made feel like I mattered. Everything was done to make my wait enjoya More

by Ogar07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rio Arguello
Oct 04, 2018 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

September 30, 2018

Oil and transmission fluid change and tire rotation. I was very happy with the service work. However, I wish that it could have been done faster. Perhaps the Dealership should consider having more techni More

by rolandmr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Thomas
Oct 01, 2018 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. However, it seems like you had some concerns. Would you mind reaching out to us directly so that we can learn more about your experience? We'd love the opportunity to understand how we can better serve you moving forward.

September 30, 2018

The service guy was very courteous and helpful. Rio updated me with status of service. Gave me options on tires. Very informative. Great customer service. He was very courteous. I would recommend More

by Val
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rio
Oct 01, 2018 -

Gunn Nissan responded

Thank you! We’re glad Rio could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

September 25, 2018

The Service Manager Rio is Awesome! Never met a nicer, better, awesome service manager, the work performed was A+, I would definitely go back! They make you feel like you are their most More

by EddieV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rio Arguello, Chuck Tarr
Sep 26, 2018 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

September 18, 2018

Absolutely fantastic! I'm a service member showing up for service to my vehicle. The experience was absolutely fantastic. Staff was courteous prompt and got my vehicle out More

by Happy Nissan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eleazar Guerrero, John Hernandez
Sep 19, 2018 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

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