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Guntersville Chevrolet - Service Center

Guntersville, AL

4.7
514 Reviews
Call Service Center (256) 594-8252

514 Reviews of Guntersville Chevrolet - Service Center

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April 14, 2023

I do not recommend anybody go to Chevrolet and Guntersville I took to get my oil changed they broke the cable to my windows and would not fix it I think I'll talk to channel 19 news More

by crabtreew82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Guntersville Chevrolet responded

We are glad to hear that your concerns were addressed by our manager and that you have updated your review to reflect your positive experience. We truly appreciate your willingness to share your feedback with us and to give us the opportunity to make things right.

April 13, 2023

Service advisor was very friendly explained exactly what we needed to do on this visit took care of us as if it was his mothers car great guy More

by TDRUNNER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mullins
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Apr 14, 2023 -

Guntersville Chevrolet responded

Hi, thank you for the high star rating! We sincerely value your business and look forward to your next visit!

April 12, 2023

Everyone were very curtious and friendly. Service mgr was great, service was done on time. More

by VINESS65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in service
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Apr 14, 2023 -

Guntersville Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Guntersville Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.

April 12, 2023

Great people were fast and friendly and even washed my car for me! Definitely recommend to anyone! More

by Chevy4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moody Qattea
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mullins
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Apr 14, 2023 -

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 10, 2023

Everyone in service I was excellent especially Jessica! !! Thank all of you for helping me. More

by Mark Rickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mullins
Report | Print
Apr 14, 2023 -

Guntersville Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Guntersville Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.

April 08, 2023

Congenial service manager shows appreciation and quality workmanship followup. Will use service again in future. More

by DARALE.HANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2023 -

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Apr 14, 2023 -

DARALE.HANEY responded

Hey my new email is daraleghaney@hotmail.com for my records.

April 06, 2023

Very friendly, professional and prompt. Answered my questions and me informed during my service visit. Highly recommend this dealership. More

by jlimas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mullins
Report | Print
Apr 14, 2023 -

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 02, 2023

I arrived early for my appointment and was immediately greeting and my service was promptly completed. I have enjoyed using the Dealership while I spent the winter in Guntersville. Probably the best servi More

by miller3638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 31, 2023

Great customer service. Had an AC issue and they resolved it promptly. I’ll use Guntersville Chevrolet for all my future truck service. Oh yeah, the customer waiting area More

by darrellflores
Recommend Dealer
Yes
Employees Worked With
Kevin, Jessica Mullins
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Apr 04, 2023 -

Guntersville Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

March 29, 2023

Change to much an didn’t fix my problem I will never be back there More

by Jerrybailey260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Nothdurft
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Guntersville Chevrolet responded

Hi Jerry, Thank you for taking the time to share your feedback with us. We are very sorry that the issue with your vehicle continues to persist. I understand that you spoke with our GM, Bruce Moss, yesterday, and that he explained that you were given the wrong issue at another location, and that we needed to properly diagnose that before we can fix it, which is what we would need to charge for the time and effort the diagnostic process takes. We're sorry that we couldn't help you further, and we wish you all the best as you look elsewhere. Sincerely, Katie R.

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