Gunther Kia

I recently leased a 50,000 car from this dealership and was very unhappy with my experience. The salesperson made a condescending comment about me wanting to compare the Kia stinger to the Mercedes. Made m was very unhappy with my experience. The salesperson made a condescending comment about me wanting to compare the Kia stinger to the Mercedes. Made me feel like an idiot. Then I had a question re additional coverage I purchased that was supposed to cover any dings or scratches to the car. I ended up needing to use the coverage the day after I acquired the car. A month has gone by and i have not been able to get the car fixed. I have been getting the run around from th sales person and the finance person who sold me the extended insurance.The salesman actually asked me to “Please be patient “ after spending 50k and not getting satisfaction after a month has passed I think I’m entitled to loose my patience. And I don’t appreciate the salesmen’s condescending and cavalier attitude. I will probably take the car to a different Kia dealership to avoid dealing with these people. I would avoid this dealership if I were you. More

This Dealer does not understand what an "OUT-The-Door" Price means.... From the General Manger down they were Awful...Will not deal here ever again!!! Horrible Stay Clear!!! Price means.... From the General Manger down they were Awful...Will not deal here ever again!!! Horrible Stay Clear!!! More

The staff are very friendly, but more important is the quality of work which is very low and not performed correctly. The last 3 appointments have all been performed poorly. I do not believe they have a quality of work which is very low and not performed correctly. The last 3 appointments have all been performed poorly. I do not believe they have a system of quality control and the actual service techs made many mistakes on my last several visits. I sort of lost faith and stopped going to Gunther for service. More

Julian was a pleasure to work with and made sure all of my questions were answered. I am very satisfied with the car and the service! my questions were answered. I am very satisfied with the car and the service! More

William (Bill) Garcia the service manager is exceptional! He went above and beyond!! I wish he was my device manager back home. A++ Monique D He went above and beyond!! I wish he was my device manager back home. A++ Monique D More

I have had poor customer service since day one of purchasing my vehicle there. Anytime I need to make an appointment I have to wait at least three weeks to get an appointment. So much for having free purchasing my vehicle there. Anytime I need to make an appointment I have to wait at least three weeks to get an appointment. So much for having free oil changes. Do not purchase the extended warranty because you can never get service deeply upset With this Kia dealership. More

Disappointed and Frustrated! If you ever have any bodyshop claims needed to be taken care of and sent to Kia Customer Service, I do advice you to not take your vehicle to this dea If you ever have any bodyshop claims needed to be taken care of and sent to Kia Customer Service, I do advice you to not take your vehicle to this dealership. They will not help you speed the process along, at all. Service advisors lie to your face pretending to be concern about your problem, and never get to actually work on getting your claim submitted to Kia Customer Service Care. Communication seem to be not their team greatest strength either. Ever try calling the service department in an attempt to get the situation of the claim straighten up, well then, good luck because it seems they are not so good at keeping records of the claims customers make either. During all my attempts to get my claim process, not ever once I received a call back from the service advisor who helped me (Kenny Lopez, Service Advisor) even though I requested several times to speak to him, nor did the lady working on my case at Kia Customer Service Department. I would have rated this Kia dealership with 5 starts because since I moved from NC I have not found any decent Kia dealerships in South Florida. But, the fact I was not ever able to get my bodyshop claim processed, submitted, and solved, due to the tediousness of the whole process (I did not wanted to start the claim all over again and go to another dealership to do so) and the noncooperation of Gunther Kia, makes me give them a one start. I would give them a minus five(-5) start rating if I could. More

Not like other sales people... Easy, fast, and transparent. Went in to just ask what options I had with my upcoming lease end from a different Kia dealership. I was directed straight to Alvaro, Sales and Financ Went in to just ask what options I had with my upcoming lease end from a different Kia dealership. I was directed straight to Alvaro, Sales and Finance. He helped explain what options I had at several price budgets, and what he could do for returning Kia customers. We had a great talk, and due to timing I was able to return my lease in early for a limited edition Kia that was on special. I was so happy with the process, and service Alvaro provided, the wife and I went back the next day to trade in her car too. I highly recommend Alvaro, he was honest and direct, and Gunther Kia. If all their sales people are like Alvaro, then I applaud their training and sales model. I will go back. More

My experience at Gunther was nothing less than stellar. I can't tell you what a joy it was to not have to haggle and be worn down by hours of the typical car sales shenanigans that I have always encountered can't tell you what a joy it was to not have to haggle and be worn down by hours of the typical car sales shenanigans that I have always encountered in all of my last car buying experiences. Maylene was a delight as was Pablo in finance. It was basically painless! This is my 4th KIA, love the brand, and I have no clue what number this lease is in my car buying experience but I can tell you it was the best of them all. So thank you one and all at Gunther!  And btw, I hear your new team leader is an awesome man to work for which is truly important if you want to maintain a happy environment not only for your employees but also your customers. I wish him the best.  Thank you again for what was a wonderful car buying experience!  Sincerely,  Frank Marino More

Taylor was great and got the exact car I wanted without any hassle. Great car, great deal and couldn’t be happier. Would recommend them to anyone any hassle. Great car, great deal and couldn’t be happier. Would recommend them to anyone More