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Gunther Volkswagen Volvo of Coconut Creek

Coconut Creek, FL

4.7
1,987 Reviews
Gunther Volkswagen Volvo of Coconut Creek has one of the most unique new car showrooms you will visit anywhere. If you love Volkswagens as much as we do you will enjoy our collection of classic Volkswagens on display. Our showroom, aside from having new cars is a Museum loaded with classic Volkswagens from the 40's, 50's and 60's. Our showroom is modern and a very comfortable place to spend time. Featuring a lounge, wifi, coffee bar and wide screen entertainment. We invite you to stop by to experience the Gunther difference.
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4300 FL-7

Coconut Creek, FL

33073

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Showing 1,987 reviews

July 10, 2018

Not very helpful Our visit to this dealership was not a very successful one. We were not given choices to buy the car we wanted. The sales guy didn’t even check credit More

by Caroto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo Esparza
Jul 12, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Caroto, there were quite a few complications during your visit with us and for that, we were able to learn more about your situation through management to find out exactly what happened. During the car buying process, it is essential for all customers to provide us with their social security number in order to run a credit check. We understand you had only your tax ID on hand which is why our team was unable to check your credit score. In order for our banks to proceed with your Hyundai trade-in, we would have needed the actual owner of the vehicle present that day which happened to be your mother. You then had requested to purchase a vehicle and put that vehicle under your mother-in-law's name but as stated before, we would have needed both your mother and mother-in-law present. This is because we would need both of their credentials in order to carry out a successful car buying experience for you. Our banks are very apprehensive about approving deals that are conducted in the manner that you requested. This is why your visit to our dealership didn't go according to plan for you.

July 10, 2018

Sales Rep presented a little deal and offers in shandy way Offered to give us a deal because the $50k Atlas was not exactly the way we wanted it. Offer is higher than they advertise the car online. So we have More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo Esparza
Jul 10, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

SD, thank you for the candid review on your experience with our dealership and the personnel that was assisting you. We want to apologize first and foremost for the inconvenience and dissatisfaction you felt during your car-buying process. We can agree that there seems to have been some miscommunication during the negotiation and trade-in process. We are pleased to hear that you were ultimately able to receive a speedy refund, but we do understand the frustrations that came along with it. Once again, we deeply apologize and appreciate you taking the time to voice your concerns to help us improve and do better in the future.

July 09, 2018

Happy with good service from salesmen John he was so helpful thanks John for every think and for sure will buy next one from you I thank you for pickup from my house also that's was nice of you More

by R G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe
Jul 10, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

R G, thank you for sharing your experience and the photo of you next to your new vehicle! We are so happy John was helpful and gave you great customer service. We appreciate your business and thank you again for choosing Gunther!

July 07, 2018

Awesome ! Great customer service ! Best deal I ever had on a car. I’ve had over 4 cars with Toyota and i think I’m not switching back! More

by Mayra0827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Dubinsky
Jul 08, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Mayra, we are ecstatic that you receive a great deal and enjoyed your visit with us! We are so lucky to have earned a customer like you. Thank you for sharing your awesome experience.

July 06, 2018

Awesome experience My husband and I decided to lease a car for the first time. Ramsey was our salesman. He was extremely knowledgeable answering all our questions, super More

by Jill D.
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Balkiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Jill, hearing that Ramsey provided you with one of the best car-buying/leasing experience you've ever had means so much to us! Thank you for your recommendation and we look forward to assisting you with all your future car-buying needs.

July 06, 2018

Painless Initiated through Yameen via internet, showed up next day to basically fill out paperwork. Yameen and Lori in finance were very knowledgeable and prof More

by R Secreto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yameen Hossain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

R, it pleases us to hear that Yameen and Lori were able to provide you with an easy and painless car buying process! We appreciate you sharing your experience and for choosing Gunther Volkswagen Coconut Creek.

July 05, 2018

Great Experience Tony really worked hard to get us a great deal. We went home with not one but two new VWs! We would definitely recommend him to friends/family. More

by Barons624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Quercia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Barons624, it sounds like you hit the Volkswagen jackpot! We are so happy to hear that Tony was able to assist you with a great deal on both of your vehicles! Thank you for your recommendation and for providing us with your business!

July 02, 2018

Great Service and excellent atmosphere!! We had an excellent experience at Gunther Coconut Creek. Yammen was efficient and provided us great options until we found the one fit was we were loo More

by LRodrigues
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yameen Hossain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

LRodrigues, hearing that Yameen provided you with plenty of options and an excellent experience is everything we could hope for! Thank you for your recommendation, we are very grateful for business!

July 02, 2018

Smooth and Easy....no Games. I recently bought my second VW from John Shorter. During my negotiations there were no games played and John was extremely knowledgeable about Passat More

by Parklandpassatrline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Klein
Jul 02, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Parklandpassatrline, what a beautiful first picture of you and your family next to your new car! Our team at Gunther is 100% committed to catering to each and every one of our customer's individual needs. We appreciate your recommendation and we are so happy John provided such a smooth and easy experience in your car-buying efforts.

July 02, 2018

Lease #4 This is my 4th lease with this dealership. Came in here 10 years ago for my first car and I will continue to come back. Moe and Hanson made this all p More

by Malshawe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hanson Ennai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Ali
Jul 02, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Malshawe, what a beautiful first picture of you and your new Tiguan! Our team at Gunther is 100% committed to catering to every one of our customer's individual needs to make sure they receive exactly what they are looking for. We appreciate your praise for Mo and Hanson and we are so happy to provide you with your 4th lease!

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