Gunther Volkswagen Volvo of Coconut Creek

Ramsey Is the BEST! My dad and I came in to look at leasing or buying a new vehicle. We left extremely happy, Ramsey is very knowledgeable He made the process go so smoo My dad and I came in to look at leasing or buying a new vehicle. We left extremely happy, Ramsey is very knowledgeable He made the process go so smooth, and got me into a leased Jetta. This dealership is Better then Great! Will recommend to everyone. More

Long-time VW owner decides to never own one again I've owned nothing but new Volkswagens since the New Beetle came out in 1999. Three Beetles, a diesel Jetta, a CC and my current Tiguan. They have a I've owned nothing but new Volkswagens since the New Beetle came out in 1999. Three Beetles, a diesel Jetta, a CC and my current Tiguan. They have all been great vehicles. But I am sad to say that the service (or more properly, the lack of service) I've received from Gunther VW of Coconut Creek and Volkswagen of America on my current vehicle has been entirely unsatisfactory. My Tiguan had functional issues with its Trailer Controller Module while I was towing a tiny camper trailer across the Texas desert in the summer heat, being unable to properly charge the trailer's battery while driving. I contacted an authorized VW dealer (VW of Abilene, TX) about this issue while it was under warranty but they were unable to diagnose the problem. When I returned to South Florida I went to my dealer (Gunther) for service on this problem and they were unable to diagnose it with their standard test procedure. I requested that they replace the Trailer Controller Module because it was not working correctly and they refused, saying that their test showed no problem. So I went to another VW dealer (Schumacher VW in West Palm Beach) and paid them $642 to swap out the Trailer Controller and presto, the problem went away. I went back to Gunther and asked for a reimbursement under the Warranty Contract and they declined, stating that I has to contact Volkswagen of America with my claim. After a long song-and-dance VWoA declined to reimburse my expense even though we had shown empirically that the Module was faulty, stating that "the dealer tells us they ran the standard test and there is nothing wrong with your vehicle". It is a sad day when a major company stands behind an incompetent dealer that does not understand modern computerized vehicle technology and refuses to honor their Warranty with a customer. I am sad to say that there will be no more new Volkswagens in my garage in the future. More

Grate experience Very good dealership Excelente customer service Everything when quick and smooth So recommended Great experience Atlas SUV The sales rep gav Very good dealership Excelente customer service Everything when quick and smooth So recommended Great experience Atlas SUV The sales rep gave us all the information we request about the car More

Hans Germany Thank you to Eduardo Esparza, Robb and Yogi. Yes we are very happy excellent service! We love our new Tiguan the 5th car from Gunther. lna&Juergen Thank you to Eduardo Esparza, Robb and Yogi. Yes we are very happy excellent service! We love our new Tiguan the 5th car from Gunther. lna&Juergen. More

Excellent service. It was a pleasure doing business for the second time with Gunther and John Shorter. If you are in the market for a quality vehicle and great service c It was a pleasure doing business for the second time with Gunther and John Shorter. If you are in the market for a quality vehicle and great service call John and he will take great care of you. More

Another Great Purchase John Shorter is the only car salesman we will get our cars from! This is the 3rd lease he has done for us. Great customer service and he really cares John Shorter is the only car salesman we will get our cars from! This is the 3rd lease he has done for us. Great customer service and he really cares about his clients and is sure to get them the best deal possible! We wouldn't go anywhere else! More

Car buying without hassle I was shopping for a new GTI and sent an web request for a car I saw. Next day Sam call me to ask my requirements and my budget. Two days later walked I was shopping for a new GTI and sent an web request for a car I saw. Next day Sam call me to ask my requirements and my budget. Two days later walked in to the dealership, test drove the car and and purchased it within my original budget. Sam was a delight to work with an there was no pressure from him nor the dealership. If you looking for a VW, Gunther coconut Creek should be the first place to look. More

Great experience It was a very good car good purchasing experience. Yameen was very sharp and organized. Easy to talk and knowledgeable. We would recommend him and th It was a very good car good purchasing experience. Yameen was very sharp and organized. Easy to talk and knowledgeable. We would recommend him and the dealership. More

Purchase of 2018 Tiguan This is the 4th car we have purchased at this dealership over the years. We have now purchased two cars from Eduardo and have had nothing but the best This is the 4th car we have purchased at this dealership over the years. We have now purchased two cars from Eduardo and have had nothing but the best customer service and his undivided attention everytime we walk in. More

Exceptional!!!! This dealership has made the experience of buying a new car, CAREFREE!! I drove an hour to lease my car at this dealership because John Shorter imme This dealership has made the experience of buying a new car, CAREFREE!! I drove an hour to lease my car at this dealership because John Shorter immediately responded, he was friendly and professional, truly a great experience!!!!! More