Gunther Volkswagen Volvo of Coconut Creek

Very dishonest and deceptive experience with Larson, one of the twins who works at the dealership. We researched 4 new cars that we wanted to consider purchasing in our price range. We were lied to about ev of the twins who works at the dealership. We researched 4 new cars that we wanted to consider purchasing in our price range. We were lied to about every one. Car 1 - we were told was from another dealer and was in service for a fuel pump and would never be sold. Car 2 and 3 were both sold hours before we arrived, and we were then told that car 4 did not exist after a fellow employee, Colin, had told us it was in stock on the premises 30 minutes before our arrival to the dealership. When I questioned Larson about the discrepancy in information from what he was saying, and what his colleague shared, his tone became rude and confrontational. I’m addition to the bait and switch to try to sell us cars above our budget, this dealership charges bogus electronic filing fees, doc fees, so save yourself the headache and work with another dealership that’s honest and doesn’t have dealer fees. Research the state laws on these fees, and find dealers that don’t add them on. (Even went to Gunther Delray and shared our experience and an employee there told us he wasn’t surprised, because the twins Larson and (I believe Hansen) are notorious for lying). More

I brought my 2018 Tiquan to Gunther Volkswagen of Coconut Creek for a simple fix. I had an appt and arrived 5 minutes early. I waited in line for 20 minutes before anyone approached me. Finally the service r Creek for a simple fix. I had an appt and arrived 5 minutes early. I waited in line for 20 minutes before anyone approached me. Finally the service rep took my info and said she would contact me. Well the next day the rep called me and said know one looked at my car and didn't know when anyone would. She said I could pick up my car because they are short-handed and she didn't know when they could look at it. My car was in the same spot we're I dropped it off so I assume the car never even made it to the shop. This dealership at one time did provide excellent service no longer. More

I came in to buy a car the shells been lied to me about the price did not give me 7500 off price said it was in the residual I said that’s a lie show it to me give me bad price on trade-in either the manag the price did not give me 7500 off price said it was in the residual I said that’s a lie show it to me give me bad price on trade-in either the manager is stupid Or dishonest which is worth travel experience with never go back go to Schumacher More

Dear Gunther VW, John Shorter in Sales and Phil in Dear Gunther VW, John Shorter in Sales and Phil in Finance, THANK YOU SO MUCH for taking such good care of my son and getting him into the perfec Dear Gunther VW, John Shorter in Sales and Phil in Finance, THANK YOU SO MUCH for taking such good care of my son and getting him into the perfect car for him and Taleesa! I knew he'd want black, just like his mom's six black VW's! I also know he didn't purchase a VW, but the slightly used little black Mitsubishi is just fabulous for him/them!! He also didn't want to lease, so John and Phil, you made us all so happy and grateful! Happy and healthy New Year to the whole Gunther family and "crew"!!! YOU'RE THE BEST!!! ❤ 🤍 💙 Sincerely, Nancy Kelly More

I went to buy a 2022 Volvo S60.The salesman (Louis) used I went to buy a 2022 Volvo S60. The salesman (Louis) used all the dirty tricks to sell me the car. During the negotiation I asked him for a lower mo I went to buy a 2022 Volvo S60. The salesman (Louis) used all the dirty tricks to sell me the car. During the negotiation I asked him for a lower monthly payment and he agreed... and then I realized that to do that he increased the number of months of the loan without telling. He didn't know anything about the car infotainment and the vehicle's characteristics and technical specs. He tried to sell me a car that was in Daytona Beach saying that it was the color interior I wanted, and it wasn't!!! A real bad experience (again) with a car dealer. And when I told him that I wasn't buy the car from Gunther, he then offered me the deal I asked before. That's not the way you do clean business. Then he sent me a message that they can't give what I asked... ???? I was the one who told him that I wasn't buy the car from them!!!!! It was a bad experience. Run away from Louis and Gunther Volvo. Finally I bought an ever more expensive version from Weston Volvo. Nikolaus was a great, transparent and fair. He navigated smoothly through the process and we both did a fair business. Please, learn from bad experiences. We need to stop dealers abused and old dirty practices. Thank you! More

I was assured by the manager Mo and Rob at Gunther of Coconut Creek and per my lease contract that if I wanted to buy the car at lease end would have to only pay the residual plus taxes, registration and Coconut Creek and per my lease contract that if I wanted to buy the car at lease end would have to only pay the residual plus taxes, registration and plate transfer. When I went to purchase the car the salesman Larson said I would also have to pay $959.00 dealer fee, $500.00 Certfication fee, $299 Guarantee fee and a $195.00 inspection fee in addition. Needless to say I was very upset since I was promised by the manager there were no other fees if I buy it out. The salesman said “They have to make a profit since they could make more if I turned it in and they resold the car”. Ithe attorney general office also told me when I called to complain about this that they have had several complaints about their dealership in the last 2 weeks. Their dishonesty and lack of ethics in not honoring their word is appalling. If anyone buys from their many dealerships be prepared to get ripped off and lied to. More

The worst. Spend 50k on a car and cannot reach anyone at dealership. Signed certified preowned road hazard plan and no other Volvo can replace b. They put low buck tires on an xc90 dealership. Signed certified preowned road hazard plan and no other Volvo can replace b. They put low buck tires on an xc90 More

Update!!! So my husband went back to Gunther Volvo!!, and the Finance Person in charge Sergio and the sales managers find the right vehicle for my husband exactly what he was looking for, they took their tim the Finance Person in charge Sergio and the sales managers find the right vehicle for my husband exactly what he was looking for, they took their time to explain everything they even transport the vehicle from another dealer, they went above and beyond to satisfy his needs!!! Thank you for everything guys!!! Very helpful, they are outstanding when it comes to buy a vehicle , knowledgeable about the features on the vehicle and the process!!! No gimmicks very transparent transaction!!! Truly recommend!!! More

Go service your car someplace else. The factory defective sunglass holder in my car, obstructs my rear view mirror beacuse it will not stay closed so it had to be replaced. I made an appointment to REPLACE I sunglass holder in my car, obstructs my rear view mirror beacuse it will not stay closed so it had to be replaced. I made an appointment to REPLACE IT. Came to my appointment waited 3 HOURS and then was told that the part is in backorder. Oh and here's the wonderful fix they did on my less than 6 month old car. Absurd. More

The service advisor was very attentive and did everything to fix our problem and get our car fixed as good as new to fix our problem and get our car fixed as good as new More