Gunther Volkswagen Volvo of Coconut Creek

20000 service visit Visit was satisfactory. Even though I was told that the visit would take 4 hours both in regular and express., the express gladly accommodated me. I Visit was satisfactory. Even though I was told that the visit would take 4 hours both in regular and express., the express gladly accommodated me. I don’t remember the name of my initial service contact, but this was the first time I had ever felt like I was being sent away.. I do not recall the name of the service representative, I usually have Norman and he has always been cordial, but he was not available. The express service reps made my day!! More

Manufacturer required service Upon arriving at service dept., I was greeted by Norman Douglas - Service Advisor who was referred by my salesman Ramsey Balkiss and we spoke about th Upon arriving at service dept., I was greeted by Norman Douglas - Service Advisor who was referred by my salesman Ramsey Balkiss and we spoke about the following: 1. VW manufacturer installs NITROGEN in tires at factory. Unfortunately, Gunther VW does not carry NITROGEN to refill tires when servicing your car. I had tires serviced with NITROGEN at another dealer a few days prior to my service appointment. Would be great if Gunther VW would invest and have NITROGEN at their dealership to service VW's supplied with NITROGEN by manufacturer...a lot of advantages to having NITROGEN in your tires. 2. I had my vehicle ceramic coated, so, the windshield water reservoir can only be refilled with water only. Norman, the services advisor went ahead and filled the reservoir with water in the service lane, prior to going into service garage. Also, Gunther VW offers a courtesy wash when you vehicle is serviced, I declined the wash due to soap detergents cannot be used on ceramic coating. The service advisor (Norman) appreciated the information and was very polite, professional and caring to make sure these issues got to the technician assigned to my vehicle... COMPLETION OF VEHICLE SERVICED: 1. The only negative was hand smudges left on the hood and both (right/left) fenders by technician when servicing. I showed this to service advisor who immediately took his microfiber towel and cleaned all areas and was very apologetic about this... Overall, I was very satisfied with the servicing of my 2016 Tiguan SEL with 3,100 miles. As stated above, Service Advisor (Norman) was very polite, professional and attentive to detail to ensure my vehicle is in good hands. Actually, while sitting in the waiting area (showroom/sales bldg.) I introduced Norman to another customer to use Norman as their service advisor. OBSERVATION/SUGGESTION IN SERVICE DRIVE AREA: Perhaps, Gunther VW Management consider highlighting the walkway between showroom/sales bldg. and parts/service bldg. I observed on several occasions that people tend to drive a bit faster than they should and do not even see the walkway. Lining the walkway in yellow and stripe inside the yellow out lines, even putting up signs, would be a nice safety feature to protect employees and customers using this walkway...Just a suggestion... More

New way to lease a car It was an interesting way to purchase a car as we came in with an indication of price but without all details. However, Danielle and Eduardo took very It was an interesting way to purchase a car as we came in with an indication of price but without all details. However, Danielle and Eduardo took very good care of us and were critical in leasing the vehicle from Gunther. Both deserve 5 stars, which the system does not accept. The star rating does not work appropriately in this survey. More

Lease renewal I dealt directly with John Falciglia. The transaction was quick and painless and I didn’t have to spend hours at the dealer, especially since I had a I dealt directly with John Falciglia. The transaction was quick and painless and I didn’t have to spend hours at the dealer, especially since I had a newborn baby, which I greatly appreciated. They took care of my previous lease and worked with me to give me a great deal on a new lease that I wanted. More

Excellent. Hanson Ennai was efficient and very professional, and worked with me to get the price thanks. Muy satisfecha por su profecionalismo y su atencion Gr Hanson Ennai was efficient and very professional, and worked with me to get the price thanks. Muy satisfecha por su profecionalismo y su atencion Gracias. More

4th VW from Gunther and John Shorter This is the 4th VW. my wife and have leased here. We have bought all 4 cars from Kohm Shorter who makes the process a true pleasure. This is the 4th VW. my wife and have leased here. We have bought all 4 cars from Kohm Shorter who makes the process a true pleasure. More

From Passat to Atlas In 2014, I bought a used Passat. It was a wonderful car, after a few fixing of issues;-) After 5 years of driving my Passat, I was in need of a som In 2014, I bought a used Passat. It was a wonderful car, after a few fixing of issues;-) After 5 years of driving my Passat, I was in need of a something with a little more space. We checked serval websites and dealerships, so we found the Atlas at Gunther and an excellent sales person with Bernhard. He treats you like family & firends and makes sure that you leave the dealership with a big smile on your face. He wasn´t pushy like other dealerships and salespersons. Bernhard provides excellent customer service and can multi-task like a madman. I highly recommend him if you are looking for a Volkswagen. More

30,000 mile service Had an 11 am appointment. Jordan was efficient and professional. Jordan came to see me to tell me about my car. I was very appreciative of his profess Had an 11 am appointment. Jordan was efficient and professional. Jordan came to see me to tell me about my car. I was very appreciative of his professional attitude. More

Tire replacement Everyone did a super job. Just took a bit of time understandable for Saturday. Thank you for the help. See you next service! Thank you. Everyone did a super job. Just took a bit of time understandable for Saturday. Thank you for the help. See you next service! Thank you. More

Always find time for your emergency repairs! My first experience was when my battery died one hour before service was closing. I arrived 15 minutes before closing and they still replaced my batte My first experience was when my battery died one hour before service was closing. I arrived 15 minutes before closing and they still replaced my battery while I waited. Had the oil change/ service another time. Then recently I had a nail in my tire on a Saturday afternoon. They fit me in even though it was a long wait More