Gunther Volkswagen Volvo of Coconut Creek - Service Center

Top Notch Service I made an appointment, received timely reminders and war received by someone with my appointment information at her fingertips. The waiting area was c I made an appointment, received timely reminders and war received by someone with my appointment information at her fingertips. The waiting area was clean and comfortable, coffee readily available and a pleasant atmosphere. My car was finished ahead of the promised time. Overall a good experience. More

LOVE THIS DEALERSHIP Norm is the MAN. The whole service process is very easy and I’m pleased every time I have to go. Norman needs to be promoted to manager. Norm is the MAN. The whole service process is very easy and I’m pleased every time I have to go. Norman needs to be promoted to manager. More

Average The young lady that took my original call was not friendly. The young lady at the cash register did not speak one word to me when i came to the regist The young lady that took my original call was not friendly. The young lady at the cash register did not speak one word to me when i came to the register to make my payment. Clearly, customer service was neither of their strong points. The 2 gentleman that actually helped me with the actual service of my vehcile, norman and joshua were excellent. I would absolutley woek with them again. More

Great Customer service and quick response time in the repair I have no added comments.... True professional experience I will be returning on my next service and any issues that arise in the near future I have no added comments.... True professional experience I will be returning on my next service and any issues that arise in the near future More

Surprised I’ve always had 5star service at this dealership, but this one was very disappointing. I had a 7:30am appt and asked for the shuttle. I understood it I’ve always had 5star service at this dealership, but this one was very disappointing. I had a 7:30am appt and asked for the shuttle. I understood it didn’t start until 8:10ish and was willing to wait. Around 8:20, I asked when the shuttle was ready and they said it had already left and couldn’t get him to come back. My service writer addressed the issue and set me up with a rental. The enterprise person had just gotten to work and all his equipment was not setup and one device had a dead battery. Getting a rental car seemed longer than it should. After I picked up my car, I noticed something had been drastically changed with the Driver’s seat. I had to come back to ask what had been changed because I couldn’t figure out how to fix the settings. More

There is no other Service Center like this one I have taken my cars to service centers of other brands/makes and Gunther VW is by far the best Service Center ever, considering all aspects: expertis I have taken my cars to service centers of other brands/makes and Gunther VW is by far the best Service Center ever, considering all aspects: expertise, customer service and time. More

Really friendly and efficient service. I am new to the area and so happy I found a VW dealer close by. Jordan Krate was my service advisor. He was professional and very helpful. I liked I am new to the area and so happy I found a VW dealer close by. Jordan Krate was my service advisor. He was professional and very helpful. I liked that he was there when I picked my car up. Will definitely return again. More

20,000 service Everything was done as it should be. I had two tires with slow leaks, they determined the problem, explained it to me and told me how much it would c Everything was done as it should be. I had two tires with slow leaks, they determined the problem, explained it to me and told me how much it would cost before proceeding with my consent. I was in and out in about an hour and everything was done perfectly. More

Great service Was greeted as soon as I drove in and within a few minutes had an advisor helping me. Car was done way before I thought it would be, quick and easy p Was greeted as soon as I drove in and within a few minutes had an advisor helping me. Car was done way before I thought it would be, quick and easy pick up. More

20000 service visit Visit was satisfactory. Even though I was told that the visit would take 4 hours both in regular and express., the express gladly accommodated me. I Visit was satisfactory. Even though I was told that the visit would take 4 hours both in regular and express., the express gladly accommodated me. I don’t remember the name of my initial service contact, but this was the first time I had ever felt like I was being sent away.. I do not recall the name of the service representative, I usually have Norman and he has always been cordial, but he was not available. The express service reps made my day!! More