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Gunther Volkswagen Volvo of Coconut Creek - Service Center

Coconut Creek, FL

4.3
399 Reviews

399 Reviews of Gunther Volkswagen Volvo of Coconut Creek - Service Center

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August 07, 2023

I had a worse experience with this Volvo Gunther Coconut Creek car dealership, I will not talk about the previous experience, I want to talk about the last one. My car is 3 years old and still under warran More

by mishavflo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad service and Chris manager
Aug 08, 2023 -

Gunther Volkswagen Volvo of Coconut Creek responded

Thank you for reaching out. I'm sorry to hear of your frustration and would like the opportunity to discuss it with you in greater detail. When you have a moment, would you please reach out to me directly? Thanks again, Joseph Healey - Service Manager - 954-580-2720

July 27, 2023

The tech didn’t often reply in a timely manner and the costs were much more than if I had taken it elsewhere More

by Floridapuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Jul 31, 2023 -

Gunther Volkswagen Volvo of Coconut Creek responded

We appreciate your feedback and apologize if our communication didn't meet expectations. We strive to provide competitive pricing while maintaining the high-quality service that Gunther Volvo Cars Coconut Creek is known for. Thank you for bringing this to our attention!

November 03, 2022

They wrote the book on how to excessively charge their customers. Both sales and especially service . More

by alldigitalRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larson Ennai
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Dubinsky
July 09, 2022

Took my 22 Golf R in for an appointment today, July 9, that I made back on June 17 for “dynamic cornering light error.” I was charged $184.95 because somehow, according to the RO, my headlight lost their More

by RValdez24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alia Galinis
May 22, 2022

I had a 30,000 miles service on 05,20,2022, I was very pleased with the outstanding service provided by Larry Faulkes. the oil service and maintenance were done at the expected time. I believe this deale More

by Mily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Foulkes
March 10, 2022

I brought my 2018 Tiquan to Gunther Volkswagen of Coconut Creek for a simple fix. I had an appt and arrived 5 minutes early. I waited in line for 20 minutes before anyone approached me. Finally the service r More

by TonyM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Dept
August 30, 2021

Go service your car someplace else. The factory defective sunglass holder in my car, obstructs my rear view mirror beacuse it will not stay closed so it had to be replaced. I made an appointment to REPLACE I More

by Daniel P
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service department
July 05, 2021

The service advisor was very attentive and did everything to fix our problem and get our car fixed as good as new More

by ZDKAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renny
June 24, 2021

Extremely poor service.Took 10 minutes for advisor to come to car. Refused to honor wait service for 2 yr service even though I had received an email confirmation the night before confirming this was to More

by Ericmstol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Adviser, Service Dispatcher
April 22, 2021

Horrible experience with service department! Purchased a 2018 Tiguan in Feb, so we’re new customers and we will never go back!! When we made the appointment we told them we would need a ride home which they More

by Ecaslin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Klaus
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