Gunther Volkswagen Volvo of Coconut Creek - Service Center

did what had to be done one of the best to represent company is norman in service dept ---fixed what had to be fixed and explained all that was needed to do one of the best to represent company is norman in service dept ---fixed what had to be fixed and explained all that was needed to do More

My customer service rep is excellent. He does a great job explaining the service and calling to let me know that my vehicle is ready. explaining the service and calling to let me know that my vehicle is ready. More

I give David Butterly 5 Stars always great service takes care of any concerns or issues every time there is a problem Thank you! Thank you! care of any concerns or issues every time there is a problem Thank you! Thank you! More

Engine light on again Every time I get a service I deal with Larry Houser employee who takes care of me I've only been there a dozen times thank God I bought a certified v Every time I get a service I deal with Larry Houser employee who takes care of me I've only been there a dozen times thank God I bought a certified vehicle I have to say I hope the engine light doesn't come on again i've had a lot of problems with this car More

Service Friendly and professional work was done on time they found a leak in the engine compartment which was fixed under warranty. Price was on the high side Friendly and professional work was done on time they found a leak in the engine compartment which was fixed under warranty. Price was on the high side for a service? More

needed a new key fob for my 2018 volvo I dropped off my car and went for a 3 mile run while they were programming the new phob. I came back exactly 30 minutes later and was told they had f I dropped off my car and went for a 3 mile run while they were programming the new phob. I came back exactly 30 minutes later and was told they had finished programming the key and they were washing the car. When I received the bill I was charged for q hour of labor. Seeing it only took 30 minutes to do the work, I felt that I should have been charged for only 30 minutes. At $177 an hour, the additional 30 minutes I was charged cost me almost an additional $90. I was also charged almost $90 for the software to program the fob. That seems ridiculous, that I should be charged for software that the repair department should have had. The new key fob cost almost $600. That is beyond outrageous. They also didn't have any cold waters in the waiting area. At the price of $600 for the fob, I should have at least been able to get a bottle of cold water. More

Awesome everyone very professional Larson took the time to explain everything to me and was very honest I appreciate that very much and help me to explain everything to me and was very honest I appreciate that very much and help me More

I visited for an oil change. It took over 20 minutes for someone to ask if they could help me. Once I engaged with the lady, she disappears and goes to lunch. I then had to find another lady and she took ca someone to ask if they could help me. Once I engaged with the lady, she disappears and goes to lunch. I then had to find another lady and she took care of checking me in. Asked me my name address and telephone number. I also was clear that I needed a tech to tighten 1 screw on the door because it was loose. It is a metric tool and I do not have one to tighten it. Then I get at least 5 calls for the service person asking the same questions the lady asked. My name address and telephone. Number. And they called again to ask the same again. Then I get a call from the tech telling me about some findings like tire, and brakes. I declined, and told them again to tighten the screw. I picked up the car and I went home. Next day I opened the door and the same noise and looseness remained. No one did anything with it. I decided to go to Rick Case and they fixed in 5 minutes. And 4 of those minutes were getting the tool from the box More

I appreciate the customer service and had no issues. Great job. However the emails I receive from Gunter with coupons to use for my scheduled appointments are never honored unlike Rick Case Volkswagen. Great job. However the emails I receive from Gunter with coupons to use for my scheduled appointments are never honored unlike Rick Case Volkswagen. Rick case is closer to work and Gunter is closer to home. So hopefully I will make a decision that benefits me. Thank again. More

walk in experience Great service on time everyone helpful very pleasant visit It was great experience walk in with flat tire they took care of the car and i end up getti Great service on time everyone helpful very pleasant visit It was great experience walk in with flat tire they took care of the car and i end up getting my out changed before More