
Gurnee Chrysler Jeep Dodge Ram
Gurnee, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Slow but accommodating We visited the dealership on a weekday morning and despite it not seeming busy, the process took much longer than we expected. The salesperson was kn We visited the dealership on a weekday morning and despite it not seeming busy, the process took much longer than we expected. The salesperson was knowledgeable and polite but it felt like we were getting “played” after multiple to-my-people-and-backs. Surprisingly, the numbers worked out after we tried to leave. The paperwork was pretty straightforward but when they handed us the keys we noticed the trim model of the car was not the same as how it was listed online. Apparently, we got “more car” because of their mistake. Knowing the car buying experience, we didn’t have high expectations going in but it wasn’t worse than we expected. Overall, we got the car we wanted for what we felt was a fair price from people that were nice. More
Recommended Went in for a recall on my Jeep Was greater with a great friendly attitude Anthony kept me up to date on how my Jeep was through the time it was bein Went in for a recall on my Jeep Was greater with a great friendly attitude Anthony kept me up to date on how my Jeep was through the time it was being worked on and let me know all the services my Jeep was due for let me know the time they’d be done and was spot on about it . All in all Great service. More
Service was great! Brought my Jeep in for some work. Kyle was fantastic! Friendly, knowledgeable, and explained everything clearly. He called for a rental and they arriv Brought my Jeep in for some work. Kyle was fantastic! Friendly, knowledgeable, and explained everything clearly. He called for a rental and they arrived quickly. I’ll definitely be back! More
Steer clear High pressure sales tactics and mysterious warranties and charges caused me to practically run away. I got a better price for a better car elsewhere. High pressure sales tactics and mysterious warranties and charges caused me to practically run away. I got a better price for a better car elsewhere. More
Choose how they want to help Went to get oil change and GPS update opened at 7 I was 2nd in line car didn't get done till 2 pm with no GPS update so it was just an oil change Went to get oil change and GPS update opened at 7 I was 2nd in line car didn't get done till 2 pm with no GPS update so it was just an oil change More
Excellent Communication and Prices Drove in from Indiana for great advertised prices. Prices and vehicle quality were excellent - as advertised. Dealer FaceTimed me in to view the vehic Drove in from Indiana for great advertised prices. Prices and vehicle quality were excellent - as advertised. Dealer FaceTimed me in to view the vehicle prior to making the trip. I ended up purchasing new to due great incentives and dealer discounts. Was well worth the trip! More
Nice Service Department Great first-time service from Robert. Friendly and courteous staff. I needed a quick turn-around on a recall issue and new key fob I was pleased th Great first-time service from Robert. Friendly and courteous staff. I needed a quick turn-around on a recall issue and new key fob I was pleased that everything went quickly. More
Great We recently purchased our second Jeep from this dealership. Eric H. did a great job meeting our needs and getting us the best deal without being push We recently purchased our second Jeep from this dealership. Eric H. did a great job meeting our needs and getting us the best deal without being pushy. We highly recommend Eric H. when looking for a new vehicle. He's the best!! More
Customer Service Does NOT exist at Gurnee Dodge! Service shop takes over a week to even look a vehicle then several days to fix after they tell you what is wrong. They do not call you and avoid call Service shop takes over a week to even look a vehicle then several days to fix after they tell you what is wrong. They do not call you and avoid calls when you do their job to follow up on the status of your vehicle. Have always loved Dodge vehicles but Gurnee Dodge Service is the worst in the buisness!!!! More
PCM RECALL Called and told they were busy and appointment one week away. Took in my vehicle and was told fixed same day. I have used Gurnee Dodge Jeep for my Called and told they were busy and appointment one week away. Took in my vehicle and was told fixed same day. I have used Gurnee Dodge Jeep for my vehicle for years and had one problem in the past with previous owner. I recommend using them. More